Orbitz.com Reviews and Complaints

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Orbitz.com Reviews

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  • Orbitz Hotel Reservation


     
    Made a reservation through Orbitz, but found a lower rate on the same Hotel's web site for the same day. Asked their customer service and they said they would "review" the price. This was only to delay my cancelling as the reviewer said it didn't qualify after we got back. If you read their guarantee closely, he's correct. Orbitz only guarantees prices made through THEIR web site! As they control the site, guess how often you get money back! The Hotel even showed me the cheaper rate was what I was paying, Orbitz just marked it up 20%! Avoid at all costs and go to... More...
    (Travel)
    quark750's Picture   quark750    1 Comments   Add a Comment

  • Booked a car rental


     
    After Dollar Rental car didn't have my rental available, I went without a car. I had pre-purchased rental insurance through Orbitz. To this day, Orbitz hasn't refunded my money for the rental insurance. It's been 4 months. They do anything and everything to give the runaround. By far, the WORST customer service I have ever experienced. More...
    (Travel)
    shegotsauce's Picture   shegotsauce    0 Comments   Add a Comment

  • BAD COSTUMER SERVICE


     
    This review has been resolved or replied to by this company. We purchased tickets for a round trip flight for $500. We never recieved a confirmation email or itenerary. We called orbitz to find out that they cancelled our tickets. Then we had TWO charges of $500 on the account and no tickets. They have the worst customer service and no one seems to know how to help us. This website and company is a joke. More...
    (Travel)
    duncan000's Picture   duncan000    1 Comments   Add a Comment

  • Orbitz Cancellation Policy


     
    This review has been resolved or replied to by this company. I discover that Orbitz as a third party booking entity does not forward contact information to the primary service provider. Therefore the primary service provider cannot contact a customer to query "no show" on a reservation. Because of this, there is no cancellation support, but only cancellation penalty. However, Orbitz does bombard you with advertizing subsequently to using booking services, and does take your credit card, and does give that information to schemes such as Member Works, Inc. which will then dun your account for alleged services. This may legally skirt the... More...
    (Travel)
    Misspleased's Picture   Misspleased    1 Comments   Add a Comment

  • The worst travel agency ....Orbitz.com


     
    This review has been resolved or replied to by this company. I used Orbitz service to reserve hotel and flight. I requested a cancellation of my hotel and flight reservation by speaking to an Orbitz customer associate on the phone. I was informed that my flight ticket was nonrefundable and would receive American Airlines credit for a future reservation.  My hotel reservation would receive a full refund.  I accepted this condition and continued with cancellation. To my surprise, during flight rebooking, I was informed of a $30/person Orbitz fee in addition to a $150/person airline fee, a total of $360. I was not informed of these fees... More...
    (Travel)
    kanakane's Picture   kanakane    1 Comments   Add a Comment

  • Orbitz Does Not Honor Posted Low Price Guarantee


     
    I booked a car on Orbitz after searching several travel websites. The day before I left, Priceline sent me a 'last chance' offer listing the same car rental firm at a lower price. I checked the Orbitz Price Guarantee and left the reservation with Orbitz (MISTAKE!). I sent them the required details and left on my trip. When I got back I had an e-mail that my claim was denied because 1) I had not made the claim within 24 hours of making my booking at Orbitz, and 2) They do not accept claims for sites like Priceline that do not show the rental firm. I responded that 1) The... More...
    (Travel)
    crousezoo's Picture   crousezoo    1 Comments   Add a Comment

  • Worst Website and Customer service ever


     
    I tried to book international tickets through orbitz.com. I did not get any confirmation page or confirmation email but the amount of 3295 was deducted from my Debit card. Later I found that the reservation was not made. I was not informed through email or phone that the reservation was not done. Now they say that it would take 3-5 business days to get the amount back. I would say that orbitz.com is worst travel website I have ever seen. Never book any thing from Orbitz.com More...
    (Travel)
    sohel's Picture   sohel    0 Comments   Add a Comment

  • Dissatisfied customers - Orbitz


     
    Our "confirmed" flight and "confirmed" seats through Orbitz were a joke. Our seats were changed on one flight, and we were bumped from another flight. We had to fly to another city and pay $108 to a shuttle service (which we had to find on our own), or wait until the next day to (maybe) fly home. The airline said Orbitz needed to pay for the extra cost or provide a refund. Orbitz said the airline had to do so. Will we ever use Orbitz again? Not a chance. More...
    (Travel)
    Vignone's Picture   Vignone    1 Comments   Add a Comment

  • Refunds and extra fees


     
    Booked cruise with Orbitz in January. Had to cancel the cruise due to pregnancy in March. Low and behold they charge you $75 to cancel the reservation. And then tell you that you have to file a claim to try and get your $75. Wow I think that is a little steep to push some buttons. Their fees are ridiculous for something that they will get another person to easily pay for again. I can understand if the cancellation was last minute but it was 6 months in advance. I will never book another "anything" with this site again. I will either call the service directly or use another site. I... More...
    (Travel)
    valuableblu's Picture   valuableblu    1 Comments   Add a Comment

  • Orbitz a very unfriendly customer service company


     
    I searched for discounted rates and found a site that compared 4 different online discount companies. During the search Orbitz provided the cheapest rate for 8 people staying at the Great Wolf Lodge Mason Ohio. The rate for them was $290 vs. $330 on the other 3 sites. When I clicked the room to start the booking process it automatically went up to $330. I called customer service because I felt this was a very shady process since I had clicked on the site price the had given me. I was given a generic reason that the prices change constantly. I decided to go with Orbitz even though I didnt... More...
    (Hotels)
    mpreston's Picture   mpreston    1 Comments   Add a Comment

  • Canceled our tickets to France


     
    Booked two tickets on March 6,2012 through Orbitz on British Airway to Paris (CDG) leaving April 9,2012 from EWR and returning April 17,2012. Last night(March 28) at 10PM Orbitz called and said British Airways had canceled the flights and Orbitz would refund the charges. This was a LIE. Called British Airways - the flights had not been canceled but Orbitz had canceled our tickets. Called Orbitz - no supervisor available that could even attempt to resolve this scam. Trying to resolve today. Please help!!! Name - Suzanne Hagen Orbitz ticket locator PBORB2059368584 More...
    (Travel)
    sh8989's Picture   sh8989    Read The Conversation   Read The Conversation

  • Orbitz does a half assed job!


     
    I just got back from my vacation to Ft Lauderdale. On January 31st, I booked my trip through Orbitz (hotel, air and rental car. When I arrived at the hotel on March 15th, I was told that Orbitz did not bother contacting the hotel to reserve a room for me. They had a month and 1/2 to reserve the room but couldn't be bothered to make the reservation. I will NEVER use Orbitz again for anything and plan on telling everyone I know about Orbitz lack of follow through. More...
    (Travel)
    Orbitzsucks's Picture   Orbitzsucks    1 Comments   Add a Comment

  • Very Disappointed


     
    I was very very disappointed with Orbitz. Not only was it a hassle and half to make a few changes to my travel when i had to move my travel plans but once i got to spain... I was checking in the night before to go to London and it wouldn't let me. It was a good thing I checked in online before because I learned that they put me on Spanish Air and SPanish Air went out of business 5 days before and i had no idea. I called Delta for some help since some of my flights were through Delta and they said that in their notes section, "Orbitz tried to fix this but gave up." what kind... More...
    (Airline)
    hellodolly's Picture   hellodolly    0 Comments   Add a Comment

  • Watch out for the ground transporation activities!


     
    I recently booked a trip with Orbitz that included air, hotel and ground transportation from airport to hotel and hotel to airport. Well, when you book the ground transportation, there are no options to choose where the shuttle takes you for your hotel. I assumed, like I guess many people do, that it actually takes you to the hotel you just booked on the exact same itinerary. Not so! If you look closely, in my case, it takes you from the Baltimore airport to downtown Baltimore, even though our hotel reservation was in Washington, D.C. We didn't discover this until we were in the... More...
    (Travel)
    mkclarke's Picture   mkclarke    0 Comments   Add a Comment

  • horrible customer service


     
    Customer service was terrible!!!!! One very rude and ignorant rep could not even answer BASIC questions and then called me six times after we hung up harassing me! The next sales person said it would be $4000 per person to change just one of our flights one way. On their site just to buy that one way ticket would have only been around $600, so why would it have cost $4000? They were so ignorant, I never want to deal with Orbitz again and I will tell every person I know. More...
    (Travel)
    n0thappy's Picture   n0thappy    0 Comments   Add a Comment

  • Unethical Prectice


     
    Website makes you believe you can select airline seats. Then, after they take your money, they put a note on your confirmation that your seats are not assigned. When you call to complain, they tell you they cannot assign seats; that you have to wait for check-in day. When you ask why their website makes you believe you are choosing specific seats, they have no answer! HUGE amount of frustrating time spent with airlines to correct Orbitz deception! DON'T USE ORBITZ! More...
    (Travel)
    Gamovr's Picture   Gamovr    1 Comments   Add a Comment

  • orbitx is crap


     
    Yesterday I spent about 20 minutes filling in all the info for five, $274.00, round-trip tickets from Dallas, Texas to Orlando, Florida. We were to leave Dallas about 7:05 am on May 15, 2011 and return from Orlando about 3:00 pm on May 22, 2011. I pressed the button for the final payment and got some message saying Orbitz.com was not going to do the transaction—not going to sell me the tickets for $274.00 each. I spoke with a supervisor, no better luck. I called customer service and was told the price changed?!!!?. Come on. I was told a ticket was $274. The customer service guy... More...
    (Travel)
    jojo353's Picture   jojo353    1 Comments   Add a Comment

  • Website changed drastically


     
    The "add to calendar" was eliminated without any notice to loyal customers. I have wasted an hour trying to look for this link in the new website design and finally called a customer service rep who had not idea what I was talking about. I am going to have to switch to another company to book all of my very frequent business traveler. They did nothing to retain me as a customer and didn't even train their phone people to prepare them to answer questions. They just eliminated an important feature and hoped we wouldn't notice. This is a major inconvenience. More...
    (Travel)
    elmcity's Picture   elmcity    0 Comments   Add a Comment

  • Terrible customer service


     
    I tried to book a flight for 4 people on the orbitz web site. Since it was two father and sons with the same names it didn't work. Two were Jrs. I called customer support and they wanted to charge me $25.00 to book the flight for me. It was their issue with the site and they would not do the right thing and waive the fee. I told her that I would use a different site to book the flight and she hung up on me. I did book the flight through Hotwire. More...
    (Airline)
    dkemm's Picture   dkemm    0 Comments   Add a Comment

  • Bad Airline Itinerary


     
    In December I booked tickets for my wife and I to travel from JFK to Sofia, Bulgaria with a week stay-over in Rome. I specifically asked for the best itinerary with the least connections. The rep booked us on a JFk - Rome (direct), which was perfect. Then the rep booked us on a Rome - Frankfurt - Sofia flight. Not idea, but I was specifically told this was "our only option". Fine. Well, I got a notice that an extra connection was added on this leg that took us from Rome - Frankfurt - Vienna - Sofia. That's pretty terrible. So I called up Orbitz and inquired about... More...
    (Airline)
    lupy33's Picture   lupy33    Read The Conversation   Read The Conversation

  • Horrible Customer Service Experience


     
    Back in Decemeber 2011 my wife and I booked a trip from the US to Sofia Bulgaria with a week stay-over along the way in Rome. I made this reservation over the phone with Orbitz and I made very clear to the rep making our travel bookings that we wanted the least amount of connections. The itinerary had us going from JFK direct to Rome (perfect). But on the next leg of our trip our rep suggested Rome - Frankfurt - Sofia. I asked whether there was anything on any other airline with less connections and was told no, there wasn't. So we booked it. Today I got notice that an extra... More...
    (Airline)
    lupy33's Picture   lupy33    1 Comments   Add a Comment

  • overcharged me


     
    i booked a hotel on orbitz.com jan 29,2012 for 59.99 for room total 67.25..reservstion date for feb 4,2012..my card was charged and the following day. at check-in the printed me a receipt for 51.99. orbits overcharged me by $8 for the room. when i called in to let them know the (foreign) lady hung up on me. $8 is not thst serious so im not calling back. but orbitz doesnt hold up to their "price match" gurantee More...
    (Hotels)
    MsShae's Picture   MsShae    1 Comments   Add a Comment

  • Horrible Experience


     
    I am very unhappy with the service I was provided through the Orbitz website. I was charged for a ticket that I never recieved. When I sought assistance, I was not helped but instead pushed through the chain of command with each representative trying to make me purchase the ticket again. I was finally told that the account would be recredited my money within 3 to 10 days, but now I am left with no money to make another purchase until the money is reimbursed to my account and no guarantee that the ticket will be at the same price when I attempt to rebook the flight. The only good thing that... More...
    (Airline)
    jlburkett1's Picture   jlburkett1    Read The Conversation   Read The Conversation

  • HORRIBLE Experience! I will NEVER use Orbitz Again.


     
    I attempted to book a flight this evening and although my account was charged, the ticket was never booked. When I attempted to find a customer service number, I was unable to find a number listed on the website. I ended up using the online chat. Which was not helpful at all. The people spoke to me as though I was unintelligent and did not understand what the problem was. Meanwhile they had no listing of my flight anywhere and kept trying to have me rebook the flight. I was finally directed to the customer service phone number; which provided little help. The representative also tried to... More...
    (Travel)
    jlburkett1's Picture   jlburkett1    1 Comments   Add a Comment

  • Bait and Switch


     
    I watched a flight from BHM to DUB for 3 days and the price stayed at $989. I decided to go ahead and book the flight. While I was trying to book the flight, the system timed out and I had to do the search again. This time the price had gone up. I, of course, did not book the flight at the higher price. What are the odds that a price stays the same for 3 days and then suddenly goes up while you are trying to book it? More...
    (Airline)
    vacationlover's Picture   vacationlover    0 Comments   Add a Comment

  • Bad refund experience


     
    I purchased airline tickets from Orbits, while it was really easy to do it, I had to cancel my travel plans, which was also quick and easy, problem came after 70 days and still didn't get the refund, tried to give them a chance and called them, their answer was that my bank was holding the funds and it was my banks fault, I contacted my bank and they said that orbitz never made any attempt of refunds, so I filed a complaint against them, I will never use Orbitz for future trips….their costumer support is very very bad as well... More...
    (Airline)
    unhappywithorbitz's Picture   unhappywithorbitz    0 Comments   Add a Comment

  • Decptive Advetising $250 Instant Code Doesn't Work


     
    Deceptive Advertising and Practice: I looked at several places to book online and have accounts with both Orbitz and Expedia. For the trip I was booking to Nassau, Bahamas January 23 - 27 2012, and I was booking it on 12/24/11, Orbitz was offering a $250 Bahamas Instant Promotion Code discount on air/hotel packages. I selected air through Delta and Comfort Inn Suites in Nassau (Paradise Island). The package came to $1472 for my wife and I LESS $250 Instant Promotion Code that it said this package qualified for. Upon purchasing, I was prompted to enter the "promotion code" and... More...
    (Travel)
    jsdonovan's Picture   jsdonovan    0 Comments   Add a Comment

  • Do NOT use ORBITZ


     
    I was very disturbed to find out that after inputting my debit card number, Orbitz charged my debit card but did book my travel plans. When calling them directly, their customer service said that it is a flaw in their system! They could not accept debit only but held the funds up so that I could not book elsewhere!! HORRIBLE EXPERIENCE AND I WILL NEVER USE AGAIN. After discussing with friends, it is a common occurence!! More...
    (Travel)
    tholmes35's Picture   tholmes35    0 Comments   Add a Comment

  • Bad sale rep and rip off!


     
    Use another agency instead! I called and book over the phone and they can't book my flight and my daugther flight with 2 credit cards. He booked my flight is fine but while they are booking my daughter flight, the price gone up. Why can't he book at the same time and pay with 2 credit cards? So he wait for the price to go up and try to book the same exactly flight for my daughter. Price gone up $300 in 5 minute because of the stupidity of sale rep. who I can't even understand his accent. I ended up cancelling my flight but they charge me $25 fee. Is this fair for customer?... More...
    (Travel)
    pookochan's Picture   pookochan    0 Comments   Add a Comment

  • Unhappy traveller


     
    I tried to book a flight with Orbitz. They kept saying the price I choose was 'unavailable' and then increasing the price. Finally I managed to get through to pay. They then didn't accept my card. I bought it with another card. They charged me for the flight that didn't go through. I rang up to get the money back and was told it would take 10 days. I don't think this is acceptable. More...
    (Travel)
    loobybrush's Picture   loobybrush    0 Comments   Add a Comment

  • Bait and Switch


     
    This review has been resolved or replied to by this company. I was following the prices of Orbitz online for over an hour for a trip to Cozumel. As soon as it changed, I tried booking it for $728 when the promo code and check box for car rental did not pop up, I called customer service immediately. After going through the entire itinerary, big surprise, the price had gone up to over $2,000! What a waste of time. I have used other discounters without this problem. Now, I am reluctant to use Orbitz again, knowing I may miss a real opportunity elsewhere. I am aware of what time airlines change their prices and how discounter work as I travel... More...
    (Travel)
    nhtravel's Picture   nhtravel    1 Comments   Add a Comment

  • Orbitz Price Assurance is a Scam


     
    Beware, Orbitz price assurance is not what it sounds like. If the ticket you book goes down in price you DO NOT get a refund... you only get the refund if another orbitz customer (not any customer) books the same trip, same day, same flight. After waiting on hold and talking to many people at orbitz I understand the policy now but still feel tricked and misled. To make matters worse after a little googling you can find hundreds of stories of people having proof that a friend or relative bought a ticket meeting all criteria but orbitz did not automatically give the refund. Only after... More...
    (Travel)
    davidsaxby's Picture   davidsaxby    1 Comments   Add a Comment

  • Oribitz is a rip off


     
    This review has been resolved or replied to by this company. I booked a room through orbitz, about 5 minutes later I saw the same room at the same hotel for $30/night cheaper on EXPEDIA. Orbitz would not honor the price match that they adertise. Apparently I failed to read the find print about someone else “booking a room at the same hotel for less”. Furthermore, a few minutes after seeing a lower price on EXPEDIA, Orbitz started matching the EXPEDIA price; unfortunately for me ORBITZ would not refund the difference. I will never use ORBITZ again; I have had success using EXPEDIA and will continue to do so in the future. More...
    (Travel)
    kstgomez's Picture   kstgomez    0 Comments   Add a Comment

  • Orbitz is a Scam


     
    The company advertises prices that aren't actually available. They continue to show the prices that aren't available and then claim that the tickets sold out when you call them. However, when you refresh your screen and do a new search the continue to show the same low prices. It is false advertisement and they seem to think that it is acceptable not to honor their advertised prices. More...
    (Airline)
    shell01's Picture   shell01    0 Comments   Add a Comment

  • Free excusion


     
    I booked my cruise through Orbitz.com in May, 2011. The promotions are free excursion or hotel ($70 value). I chose the excursion for our trip, unfortunately the excursion was canceled. I tried to talk to Orbitz.com customer service(manager)for applying the credit to future hotel credit, they said "no". There is high change that excursion could be canceled because of weather condition in the sea. That's why I say "free excursion" offer is mostly a scam!!! Please learn the lesson from me! More...
    (Travel)
    Hongthan's Picture   Hongthan    1 Comments   Add a Comment

  • Would like "compensation fee" refunded


     
    Orbitz charged me the hotel compensation fee the hotel owed Orbitz. I was charged $396 for booking through Orbitz and the hotel only charged $319 according to the invoice. Why should the customer pay the compensation fee, isn't Orbitz supposed to be there for online deals. I will only ever book directly with the hotel, airline, or rental agency I am dealing with from now on and I will make sure my friends know why. I should be refunded the $77. More...
    (Travel)
    sallyO's Picture   sallyO    Read The Conversation   Read The Conversation

  • A Huge Rip-Off


     
    Orbitz charged me the hotel compensation fee, that's the fee that the hotel owes Orbitz for listing with them online, an additional $77. I will never use Orbitz again, if I had known about this fee I would have booked directly with the hotel. What sense does it make to have a third party book a hotel room for me if it isn't going to be cheaper? More...
    (Travel)
    sallyO's Picture   sallyO    1 Comments   Add a Comment

  • Paying to cancel for no confirmation


     
    I recently attempted to book a flight through Orbitz. I never received the confirmation screen after trying to purchase the flight, nor did I receive a confirmation email. Since I had been having problems booking the flight and had no information that I did indeed have a ticket, I booked with another airline to ensure I had a ticket. Then I saw Orbitz had charged my credit card. It's absurd that I should have to pay $125 airline cancellation fee plus $30 orbitz cancellation fee for something that was not my error. I've tried to call Orbitz twice but get lost in customer service. More...
    (Travel)
    irritatedorbitzer's Picture   irritatedorbitzer    2 Comments   Add a Comment

  • Hidden Seat Selection Charges


     
    I purchased 3 flight tickets yesterday for my husband, my 65-year-old mother-in-law and myself. I chose 3 seats together in a row (as I usually do before paying for the tickets), then I made the payment. After a while, I went back to print out my tickets, I was surprised to see that there was no seat assigned for us. I couldn't believe it because I did choose our seats. So I went to select again and again, but it kept showing something like the seat selection is unavailable. I was really confused, because those seats were marked as available, but Orbitz just didn't let me choose... More...
    (Airline)
    XBFL's Picture   XBFL    1 Comments   Add a Comment

  • Awful Customer Service


     
    I purchased a hotel and flight package from LA to Cabo San Lucas several weeks ago. This package has since gone down over $200, plus there is now a free hotel upgrade offered. I called Orbitz, explaining that since is the EXACT same package, I would like them to honor the new rate (I would be happy to take a credit, as I have been a loyal Orbitz consumer for many years) and help me connect to the hotel so I could secure the free upgrade now being offered. After speaking to a rep and getting nowhere, I had to call back the next day to speak to a supervisor. She was incredibly condescending... More...
    (Travel)
    tiffanym6's Picture   tiffanym6    1 Comments   Add a Comment

  • Horrible Customer Service in Handling Costly Complaint


     
    In July my husband & I purchased 2 tickets from Austin to Bozeman, Montana for the holidays- our round-trip flights cost $915 in total, just over $450 per person. On 11/29 my family asked me to re-forward the flight arrangements which I had not looked at since August, the last time I was emailed a flight change notification. When I logged into Orbitz to retrieve the itinerary and clicked on my "Bozeman Trip", the details revealed that there were no connecting flights from Denver to Bozeman on the outbound trip, though the return trip was still intact. I looked back at all... More...
    (Airline)
    mkaustin's Picture   mkaustin    1 Comments   Add a Comment

  • canceled flight and unable to rebook


     
    Booked a flight through Orbitz and then some circumstances came up and was unable to leave then. So we canceled the flight online and the website said we had until september of 2012 to rebook. Ready to book and it is only November and know they say it had to be booked by October. Same thing as I have seen Orbitz blames the airlines and the airlines blames Orbitz. All I know is I am out $550.00 dollars and They keep saying they are working on it with the airlines when I call them back after they do not call me back when they say they will. Know all the flights are booking and the prices keep... More...
    (Airline)
    rkleinberg's Picture   rkleinberg    0 Comments   Add a Comment

  • orbitz is full of shit!!!


     
    they had Thanksgiving flight sale - after you book your flight - they tell you Sorry,but price has been changed & would you like to buy same ticket 4x more expensive? you start your search all over & see the same cheap tickets are still available!!!! you're trying to book them again - SAME SHIT!!! after they take your credit card info - oh,sorry this price is not available -do you want to pay 4 times more? After trying a few times, you call representative who trying to help you out for $25!!! I wasted 40 min on the phone to hear from the idiot - SAME SHIT - do you want to buy... More...
    (Airline)
    victory0207's Picture   victory0207    0 Comments   Add a Comment

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Orbitz.com Comments


Voltaire45 says: (1 month ago)
 0
Orbitz vacation booking misleading

When I made my booking for a vacation trip in Cancun on March 4th on the Orbitz Web site, the option of "all inclusive" was offered and I made sure that I selected it. In the reservation confirmation, the note "EXCLUSIVE! Beach Hotel Promotion" was included which I interpreted as being the indication of the "all inclusive" option. When we arrived at the hotel, we were told that they had not had any agreement with Orbits for "all inclusive" since March 2011. Having re-checked Orbitz Web site for the same travel package on March 24th, the option of "all inclusive" no longer appeared. I called the Orbitz office from the hotel on March 24th and after an hour of wait and transfer, I was told that this was my word against theirs and nothing would be done. My guess is that this misleading information on the Orbitz Web site resulted from a sloppy maintenance of the Web site and they would not recognize their error. This is unacceptable. Beware!!!



sdgilliland says: (4 months ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (4 months ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (4 months ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (4 months ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (4 months ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



Edenpaz says: (9 months ago)
 0
Don't use orbitz to plan ur vocation they will lie to u n tell u how great everything is but when u get to the flight/hotel it's nothing like they say it is (in a bad way of course)
If u want to ask me in person about that email me at edenpazy@gmail.com n I'll get back to u as soon as possible.
Do ur self a favor don't contact orbitz!!!



navjot says: (3 years ago)
 0
Horrible experience masters in art of fraudulent charges.need class action suit to knock some saense into these




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