Orbitz.com Reviews and Complaints

ORBITZ IS AN APPROVED MEASUREDUP PARTNER.

They are a leader in Customer Service. Employees of Orbitz follow us and could answer your questions or complaints. Partnering with MeasuredUp demonstrates a commitment to improving customer service.

Submit Your Free Complaint, Question Or Review To A Business



Orbitz.com Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0
  • Charge more for hotel room than the hotel does for regular customers!



    After booking a room at the Hotel Colorado in Glenwood Springs, Co through Orbitz, I was charged $139.34 ($125.32 for the room plus taxes) for the night of 9/15/14. After checking out the next morning at the hotel, they ended up double charging me for the room and only charged me $109.99 for the night (total of $146.80 with room service). I have had the double charge removed by the Hotel Colorado. When I called Orbitz to ask why I was charged more through them than I would have been charged just walking into the hotel and asking for a room for that night, they told me that the $109.99 that... More...
    (Hotels)
    dhaws86's Picture   dhaws86    2 Comments   Comments
  • Orbitz worst online flight booking company ever



    Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itinerary with a flight leaving at 6 am. They put my 7yr old son as the primary on the account and would not speak to me as I was not the primary. Really? I was transferred back into the system over 3 times. The automated system when I called in was choppy and not functioning properly. I had to call several different times just to get the system to work. When I finally got to speak with a representative I was told that the free cancelation did not exist even though it is... More...
    (Airline)
    wburger77's Picture   wburger77    1 Comments   Comments
  • Refund for Malaysia Airline flight cancellation



    My husband and I booked our honeymoon flights on Malaysia Airlines via Orbitz. Following the MH17 disaster, Malaysia airlines issued a statement that people could cancel or postpone any upcoming flights through Dec 31,2024 if they did so before July 24, 2014 for a full refund even if tickets were non-refundable. We cancelled our flights on 7/21/14 and have been waiting to receive our refund of $3,898.60. I received an email yesterday from Orbitz saying that Malaysia Airlines denied our refund request. I called Orbitz customer service and after being on hold for 22 min I was connected to... More...
    (Airline)
    Erinroe's Picture   Erinroe    1 Comments   Comments
  • drake inn motel on 402 murfreesboro place in nashvillie tn: rude staff



    I purchase a room through orbitz.i go in to check in, so the lady getting the paper work together in give me two sheets to sign.so as im about to sign my name I'm reading what im about to sign in as im doing that she snatch the paper from me. In im trying to explain that im reading what im signing. i just dont put my name on anything without reading it first. So she say im not suppose to read it. And start getting loud and rude. As im talking she talking over me and going say you can go some where else. I ask can i speak to a manger in she said she is the manger. I am highly pist... More...
    (Hotels)
  • Don't stand by lowest price guarantee



    I recently checked into a hotel that I had booked through Orbitz for $199.00 a night. The hotel quoted me a price of $159.00 and they said that is the rate that I would be charged. When I was charged $199.00 from Ortitz I was told that was the price at the time I booked and that is what they wouldn't meet the hotel price! I only reached customer service after 7 attempts where I was told no one was available to help me. No more ORBITZ-- next time I would call hotel directly. Have no idea what they mean by lowest price guarantee. I guess if they tell you a room is $1000.00 and you... More...
    (Travel)
    Sandy1013's Picture   Sandy1013    1 Comments   Comments
  • Orbitz is not a good business



    I booked a room for two nights. There were 4 colleagues staying in one room so we booked a large suite with 2 beds. Upon arriving at the hotel we were given a tiny room with one bed. The hotel blamed Orbitz for not ensuring the room we booked was available. When I called Orbitz of course they blamed the hotel for not holding the room. Orbitz would not refund the cost of the original room. They only offered a $20 off future booking coupon! That's absurd. I'll never book with them again. More...
    (Hotels)
    Jessmacias1's Picture   Jessmacias1    1 Comments   Comments
  • Orbitz, poor customer care



    Tried to book a cruise, flight, and hotel in a package deal. Was advised over the phone with Orbitz employee that I could not do that, that I had to book each separately. So I did, booked the cruise, hotel and then within an hour attempted to book the flight. During this one hour or less time the airfare went from $1060. to $1340. I called Orbitz back to complain about this, since when I booked the hotel on Orbitz there was a note that read, "book hotel and flight together and save up to $560." If they had booked these when I first called I would have gotten the lower... More...
    (Travel)
    cart57's Picture   cart57    1 Comments   Comments
  • do not honor a reservation, customer service acnnot solve anything



    I have been booking several hotels using orbitz 1. I came to Midway UT to Zermatt 5* hotel they gave me cheaper room then I ordered from orbitz. they did not even had a room I ordered replying that room was not assigned correctly 2. My wife and 3 kids went to California next day and got into Best Western Oceanside INN hotel and manager kicked them out to a street not even letting them to check in orbitz never offered to solve an issue my first call to a customer service "agent does not know even where she works" figuratively she does not understand an issue even after repeating... More...
    (Hotels)
    georgepol's Picture   georgepol    0 Comments   Comments
  • Stranded in Quito because of Orbitz



    On our recent trip to Ecuador, I bought the following domestic route on Orbitz: Quito-Cuenca-Quito-Manta-Quito. The segments from-to Quito and Cuenca were fine. However, when we tried to get on the flight (July 29, 2014) from Quito to Manta, the carrier, Aerogal, now owned by Avianca, said we didn't even appear on the passenger list. The Aerogal agents that helped us couldn't find us on the list, no matter how many times or different ways they tried to locate our names or e-tickets. In the end, we had to buy the segment again at more than the original price we paid Orbitz. We sent... More...
    (Travel)
    luisjuansolis's Picture   luisjuansolis    0 Comments   Comments
  • Purchase confirmed no confirmation received...NO FLIGHT!!!!!!!!!



    The customer service center is laughable. Not only are they unresponsive to any questions they have zero knowledge about their own polices. BEWARE with your credit card information. DO NOT authorize any charges because they will not confirm a flight. After 3 phone calls and 2 hours of my life, nothing was resolved. I heard more home alone and wedding march hold music than any answers to my questions and concerns. First my frustrations began when trying to book a simple domestic round trip flight online. When I needed to contact someone directly since I did not receive an email with my... More...
    (Airline)
  • Orbitz- Did not honor the reservation



    Recently we booked a hotel room in Miluakee, WI and upon our late arrival we were notified by the front desk that the room was occupied and had been occupied at the time of our reservation. Granted, we had booked the room earlier that day, and we do understand that mistakes happen. However, as soon as the front desk at the Hilton realized the mistake that Orbitz had made, early that afternoon, they called them and requested that Hilton be given a number to call to inform us of the mistake. Due to Orbitz policy they were not authorized to give out our number and instead promised that they... More...
    (Hotels)
    carmichk's Picture   carmichk    1 Comments   Comments
  • Orbitz: Impossible phone service and lack of response on an important safety issue



    A month ago I booked a flight on Turkish Airlines with a stopover in Istanbul. After a series of nearly 2000 rockets launched against Israel and harsh anti-Semitic comments by the PM of Turkey ("Israel is worse than Nazi German") and riots during which our embassy was attacked our Foreign Ministry urged Israelis to not travel to Turkey because of the risk involved. I have been trying to change my ticket for three days through Orbitz. I have been on international long distance calls with Orbitz for more than four hours. I have been cut off, given incorrect information and found... More...
    (Travel)
    steve39's Picture   steve39    1 Comments   Comments
  • ORBITZ WANTS US TO FLY TO A WARZONE!!



    DO NOT BOOK WITH ORBITZ, their customer service (CS) is nonexistent, once they take your money you are out of luck if the situation changes or you have any issues completing your travel. This is from experience. My husband and I had booked a flight from NYC to Tel Aviv to visit the holy cities at the end of July and now due to the conflict between Israel and Gaza, we were warned by the embassy to cancel our arrangements and my husband could not get the visa. Once we found out we immediately tried to contact Orbitz CS (about a month before we were scheduled to travel) and they told us that... More...
    (Travel)
    tcasi10085's Picture   tcasi10085    2 Comments   Comments
  • cancellation



    purchased a flight and hotel to the Bahamas in Sept and purchased cancellation insurance. Didnt realize the insurance only covered medical or weather reasons to cancel. Somethingelse came up and i cant go. The hotel charges were re-imbursed but i was told by orbitz the flight can be cancelled but would have to use by a future date (may 23 2015) I asked if i could sell the flights or transfer to someone else and was told no that Air Canada wont do that. Is that the case More...
    (Airline)
  • Hampton Inn Denver-International Airport



    Had a confirmed reservation for a handicap room (late arrival) that was not honored. Reservation was made 2 weeks in advance. I am a Hilton Honors member and that made no difference. 1:30 a.m. before I was shuttled to another more expensive hotel that did not have a handicap room available - Disabled vet husband was not able to use the shower or go to the bathroom unaided. The clerk stated that my reservation had been canceled because my card was not valid (untrue) and that I had been notified/ contacted (untrue). More...
    (Hotels)
    Tero's Picture   Tero    1 Comments   Comments
  • Mystery fees



    Booked flights with Orbitz (Jet Blue) for a business trip which cost $688.00. I was forced to change my return flight to a day earlier, and received a receipt via e-mail with "Total due at booking, $915.00" this is expensive, but I had to change so i'm okay with it. Making a change like this, one would expect some sort of nominal fee for a change, and in Orbitz terms and conditions it says a $30.00 change fee. Again, i'm okay with that. Here is the problem: My credit card statement shows up and when I add up the total charges I come up with $1095.00, which is $150.00... More...
    (Airline)
    micmaynard's Picture   micmaynard    1 Comments   Comments
  • uncorrected mistakes



    I have been sold a flight by Orbitz World Wide that has a transfer time under the required minimum recommended by the airline - Jet Airways - in Mumbai. The transfer time is 1 hour (half an hour under the required minimum). Orbitz World Wide is taking no responsibility for this mistake. Response By Email (Maria) (06/25/2014 09:07 PM) Dear Lehani, Thanks for your e-mail. I understand that you would like to make changes to your flight free of charge because your ticket does not have the minimum connecting time recommended by Jet Airways. At this point Lehani, we are unable to accept email... More...
    (Airline)
    Lehanii's Picture   Lehanii    1 Comments   Comments
  • Never book Orbitz



    Do not book group flights with Orbitz!!! we had confirmed our flights several days in advance and arrived early to the airport the day of departure. We were told that our tickets didn't exist, had to rebook through the airline, then our baggage was lost. on the return flight, we made it through security and got to the gate tofind out that our tickets weren't paid for....we paid for them three months ago. Orbitz has been zero help in resolving this issue, and has led us in circles regarding our tickets and iteneraries. DO NOT USE. More...
    (Travel)
    angryredhead's Picture   angryredhead    1 Comments   Comments
  • FIREFLY IS A SCAM



    DO NOT RENT FROM FIREFLY!!!!!!!! THEY ARE A SCAM, CHARGE YOU FOR GAS UP FRONT AND CHARGE YOU FOR TOLLS YOU ALREADY PAID FOR!!!! I reserved through Orbitz online, 5/8-5/13 and was quoted $160. Get off the plane with my 3 kids in Orlando to pick up the car an they are the LAST counter on the car rental strip...for a reason I might add! I get in line, there is one unpleasant guy working the counter with 5 people in line. I waited over a hour, to get up to him and show him my reservation and credit card, he prints my receipt, it is for $400. I said excuse me, why are you charging me for... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Misleading Information and Abhorrent Customer Service



    My husband called Orbitz on May 25 about an inconvenient flight change made without our permission (record #PBORB7319295814). My husband requested to be changed to a flight some other members of our party had been put on instead, but my husband wasn't sure which airline the new flights were. He suggested they might be under US Airlines, and the representative told my husband that he would not be able to make that change since it was a different airline. The representative did not look up any information regarding the flight - if he had, he would have seen that my husband was... More...
    (Airline)
  • Orbitz hung us out to dry (family of 8)



    We got shafted by Fiji Airways in Australia...unfortunately the 8 grand we paid to Orbitz for tickets didn't mean jack...they could have got us a direct flight that would have solved everything, but instead hid behind Fiji Airways and said, "So sorry, we can't do anything to help you guys."...right. Here we are a family of 8 and stuck traversing the continent of Australia only because they would 'fix' the situation. Very disappointing in a this big time travel company. More...
    (Travel)
    BrandonBuser's Picture   BrandonBuser    0 Comments   Comments
  • False advertising



    I purchased tickets online and I got a "thank you" for my purchase, but no confirmation. I contacted Orbitz customer service and found put that just as I purchased it the price went up $50! Seemed like a convenient coincident for them....or false advertising...??? Anyway, they didn't even offer some kind of refund or anything for the unfortunate incident and it taking an hour to get it all worked out and purchase new tickets at the higher price. If they are known for good customer service then I would expect some sort of refund or something. Never to use the site again! Margaret More...
    (Airline)
    QBee's Picture   QBee    0 Comments   Comments
  • Refund my money.



    I paid for a service that i have not received, i cancelled on the phone, but Orbitz refuse to help and took my money. All i wanted was a clean and safe hotel to stay, and i did not get that. My intention was to be professional and cancel, but they hung up on my face. After all this trouble my money was taken from me, i ended up sleeping in the car and had the worst vacation ever. Thank you Orbitz for such an amazing customer service. More...
    (Hotels)
  • Worst Hotel Ever



    This review has been resolved or replied to by this company. I reserved a hotel through Orbitz and paid $205.24 for 3 days in San Antonio. As i arrived to check in, the hotel look deserted. I went with my friends to check in, i asked the clerk to show me the room because i had a bad vibe from the beginning. She took me to show me the room, and she said "the room has not been cleaned for 3 months." As she opened the room, there was bugs, mold, dust and even spiders all over the place. I simply turn my back and said i do not want the room. I called Orbitz to refund me my money stating what had happened. After staying on the phone for about 2... More...
    (Hotels)
    kalachraf's Picture   kalachraf    1 Comments   Comments
  • Orbitz Failure to Compensate



    This review has been resolved or replied to by this company. We are a group of 5 and we booked via Orbitz on Alitalia a multiple destination trip. We were shocked to discover by mere coincidence, only TWO days before travelling that Alitalia cancelled the flight and placed us in another one which reaches the destination late at night instead of morning (as was the case in our original booking)! Of course, we rejected the option of reaching our destination at night (it ruins the whole day) and at the same time Alitalia had no other flight options on that day. We had two solutions: Either we accept the bitter reality and remain in this late-night... More...
    (Airline)
    bibo123's Picture   bibo123    1 Comments   Comments
  • Orbitz Hawaiian Airline Booking



    My reservations for interisland travel was made in January. In March, I was told that my booked flight needed to be changed. Time added to airline wait time from Honolulu to Lihue was 4 hours instead of the original 1 1/2 hour, and another 4 hours from Lihue back to Honolulu a couple days later. Essentially, we lost a full day of our 5 day vacation because of reservations made throught Orbitz. Never again:( More...
    (Travel)
  • Refused to offer me another flight day even with insurance



    Orbits is TERRIBLE and RUINED my 16 year reunion with my love, they refused to help me switch my flight dates instead I was forced to cancel and go through their insurance claims dep who want person medical information that has nothing to do with why I couldn't be accommodated. Four hours on the phone shuffled between the CRAP airline Spirits these people are RUDE. I will never do business with ORBITS again and my LOVE has major pull in Orlando and is putting out a "don't use Orbits waring " maybe people will learn how the RIGHT way to do business is ... More...
    (Airline)
  • orbitz canceled my reservation and now im on the street at 7 weeks prego



    I booked a hotel room on obritz for 26 days and the first night i checked in they went and canceled my reservation. i am now pregnant and maybe forced to find another place to sleep because they said they refunded to my bank account but it will take 5 days so i asked when the said the money will be back on may 16. this is bull shit i paid 1420.00 all of my money because i couldn't get into a home and now I'm broke and being put in the street, with a unborn child and two dogs. i will never use orbitz again simple and i don't advise anyone else to either. More...
    (Hotels)
    baby0891's Picture   baby0891    1 Comments   Comments
  • Flight to Chicago



    My wife and I booked a trip to Ireland. We wanted to meet in Chicago with another couple who is going on the vacation with us but traveling from their home in another state. We arranged everything so we would both arrive in Chicago and then take the same flight to Dublin. 2 months after booking, Orbitz sends us an email saying our flight plan had been 'adjusted'. It turns out they moved our flight to Chicago up by 5 hours. That is some adjustment. We called and an orbitz employee was able to find us an alternate flight for later that day. . . which was the exact same flight... More...
    (Airline)
  • Go! Airlines Refund



    Lynne, I would greatly appreciate your assistance in obtaining a refund from Go! Airlines. I was notified that Go! Airlines will no longer be providing service after April 1st and subsequently was not able to fulfill the flight I had purchased through Orbitz.com . The Go! Airlines website states that refunds for cancelled flights can be obtained by contacting the third party business who made the reservation and scheduled the flight. Since Orbitz is the third party vendor that scheduled this flight on behalf of myself and my wife, Chelsea Emerson, I am contacting you for a resolution.... More...
    (Airline)
  • Orbitz overbooking



    Booked a flight thru Orbitz, to go to Puerto Rico on 26 Dec 2014. I was going to my mom funeral. When I got to the airport I was told that I could not get in to the plane because my flight was cancelled due to overbooking by the airline. Most of the people were flight in for free because they were airline employee%u2019s returning home from their Christmas. I paid more than a $1,000 and the airline employee didn%u2019t care. I mentioned to the lady that I was going to my mom funeral and she looked at me like I was crazy. More...
    (Travel)
    putriasrka's Picture   putriasrka    1 Comments   Comments
  • Never use to book flights



    I was looking to fly to memphis for thw weekend and after watching flight prices for about a week I found a fair price and decided to book my flight. Well when given the option to book through the airline website and orbitz ( which was only a few dollars cheaper) I picked orbitz which was the wrong choice. They offer you insurance but it does not cover changing you flight if your plans change, but that's fine. We'll I soon found out that if you want to pick your seat when you check in it was between 8 and 25 dollars each seat, so I had to pay for essentially 4 seats because of my... More...
    (Airline)
  • Seat change



    Orbitz customer service reps lied to is several times telling us our seats had been changed so they were together as the website would not confirm. Seat change never resolved. My husband & I are on our honeymoon worried & wasting hours talking to orbitz requesting a resolution. Even supervisor Jocelyn ID#67704 could not answer why her employees were lying, she finally offered a $50 travel voucher to use on our next trip. This was a $1400 flight that they ruined and still have yet to correct their mistake. I will NEVER use orbitz again!'n More...
    (Airline)
  • Never buy ticket from Orbitz, a BIG RIP OFF



    I had bought a ticket back in Dec 2013 and had to cancel my ticket cuz of my sickness. they said i can rebook it within a year so i called them today on April 2nd trying to rebook my ticket. I originally had ticket from Buffalo to Mumbai round trip however i now live in Jacksonville FL so i told them from the beginning that i need a ticket from JAX to MUM. so the agent found me a flight and charge me $400 when i had already paid $2200 for the ticket. but when i got an email confirmation, i noticed she booked my flight from Buffalo to MUM instead of JAX to MUM. i called them again in two... More...
    (Airline)
    Milind's Picture   Milind    1 Comments   Comments
  • Customer travel voucher



    Never again will I use Orbitz to book ANYTHING. I had made a flight reservation to go away Thanksgiving 2013. I had to cancel the trip and since I purchased traveler's insurance, I was told I would get a travel voucher. RIGHT. Might as well have cancelled and been out $530.00. I went to book a flight last night (March 2014), in hopes of using my voucher. When I reached the "billing information" page, I realized I couldn't use my voucher without calling customer support. What a mistake. I was on the phone for 58 minutes, put on hold over 12 times AND managed to lose my... More...
    (Airline)
    emartoni's Picture   emartoni    2 Comments   Comments
  • Don't trust ORBITZ or US AIRWAYS



    Spent over 3 hours calling Orbitz and US airways trying to simply change my flight!! The US airways agent was NO help at all and when speaking with Orbitz they told me they suggest canceling my flight then I would have $250 credit towards a new flight minus the $200 fee Us airways takes. Also I thought he was being nice by offering me a $50 voucher. When it came to buying my flight, (mind you I did this all within the same day) They told me that the voucher was for a hotel! Which I don't need and that they wanted to charge me an additional $200 per person, on top of the flight fee!... More...
    (Travel)
    kayseaann's Picture   kayseaann    1 Comments   Comments
  • Payment charged twice to my bank



    Hi I would like to check with you on my booking. It seemed that the total amount was deducted twice from my bank account. I have called my bank and they have ask me to request to release the amount to me which was made under transaction ref T06892. The full amount for my 4 return air tickets to Korea was collected but there's another sum held up in my bank account by your company. This is my ref number from the confirmation email Orbitz record locator PBORB9533043644 Please check and assist urgently. Also may I ask why is the amount not sgd830 as seen from the website but sgd... More...
    (Travel)
  • Charged twice for payment



    I bought 4 return air tickets for my family trip to Korea but they deducted the full amount from my bank and even hold up the same amount in my bank. So am I going to pay twice for the 4 tickets ? There's no way other form of communication to reach there especially for customers like me who reside out of the US. The hot line doesn't get through and no reply to any of those email they contacted u with. The FAQ on the website is not helpful either. I'm not sure if this is a common practice as this is the first time I've booked through Orbitz. I don't see any... More...
    (Travel)
    Sylviac's Picture   Sylviac    0 Comments   Comments
  • Disappointed



    I booked a return flight from Philly to LA from Orbitz - Customer Support (toll free number) . I was traveling with my wife and my 3 year old daughter and booked three seats. There was a layover in Euston while going and had a direct return flight (Total three flights). In all three flights they booked three seats in three different corner of the flight. My 3 year old was in front rows, my wife was in middle rows and mine was in last rows. I can understand if this happens in one flight but it is difficult to digest when it happened in all three flights. Luckily, i was able to manage to get... More...
    (Airline)
    Divyaraj's Picture   Divyaraj    0 Comments   Comments
  • Orbitz Booked My Worst Travel Experience Ever



    1. According to Orbitz customer service, their system automatically schedules your rental car return ONE HOUR prior to flight departure so you may be charged for an extra day rental and there is nothing they can do to refund or credit this overcharge (I pointed out that no one cuts it so close as to return a car one hour before departure as that's not enough time to take the shuttle to the terminal and get thru security before the plane's doors close, but the only thing they offered to do was cancel the entire reservation that I'd booked over a month beforehand). 2. The... More...
    (Travel)

Orbitz.com Reviews By Product

 

Orbitz.com Comments


Ronniejane says: (3 weeks ago)
 0
Customer service is a joke....
Orbitz have cancelled my tickets and still have my money, this has gone on now since I booked on 11th August and just when I thought it was sorted... It started again. So now they are telling me for three days in a row, that they need to review it. I'm so unhappy as now if I have to re book it will cost me much more. I can't get an answer and then they email me and tell me they rang me. But ha what a joke no missed calls on my phone. Today I am seeking legal advice, and I'm sick of being mucked around.
Never agin will I book through orbitz....
Veronica



tcasi10085 says: (2 months ago)
 0
DO NOT BOOK WITH ORBITZ, their customer service (CS) is nonexistent, once they take your money you are out of luck if the situation changes or you have any issues completing your travel. This is from experience. My husband and I had booked a flight from NYC to Tel Aviv to visit the holy cities at the end of July and now due to the conflict between Israel and Gaza, we were warned by the embassy to cancel our arrangements and my husband could not get the visa. Once we found out we immediately tried to contact Orbitz CS (about a month before we were scheduled to travel) and they told us that we had to call Ukraine airlines,(they purchased the flights directly from them and it showed up as such on my statement). We did that and they said they couldn't do anything that we had to go back to Orbitz... long story short they refused to refund us the money or any other option so now we have to dispute our transaction with our bank, they want us to go to a war zone!!??!! Unbelievable. SO PLEASE DO NOT BOOK WITH THEM! YOU ARE BETTER OFF USING GOOGLE FLIGHTS OR PRICELINE AND PURCHASING THE FLIGHTS DIRECTLY FROM THE AIRLINE. I travel at least 3-4 times a year, I had a similar issue where I had to reroute my flight with Ethiopian airways and they were much more accommodating.



ayounus0192 says: (5 months ago)
 0
Hello there,

I booked a flight on Orbitz.com, but didn't realize at the time that it was 47 hours long with 2 14hours long layovers. I have a request, can orbitz provide me with a hotel in Abu Dhabi as a courtesy, I would really appreciate if you could make this happen. Or just provide me with a voucher that i can use to book a hotel.
Thanks in advance.



darrenvieths7 says: (7 months ago)
 0
We have now been sitting in St. Petersburg, FL for five hours in a hotel parking lot that we do not have a reservation, even after we made a reservation on Orbitz. We have now been sitting here for over five hours waiting for them to find us a hotel after they screwed up our initial reservation. We sat on hold with three different individuals in the parking lot of the hotel while we should have been checked into our one-bedroom ocean view suite and should have been sitting on the beach. This is the absolute worst customer service we have ever experienced and we will never book on Orbitz again. We are a couple that travels more than once per month all over the world and we will never ever use this site again. I am absolutely shocked at the terrible service of this company, and will be sure to spread the word to never use this service.



IonBulmaga says: (1 year ago)
 0
So this is my story I booked a flight due to a family emergency, and the flight was from Boston to Frankfurt to Munich and after to Moldova .When I got to airport 3 hours before the flight to check in they informed me that I can't bird since I have no visa for Germany since Frankfurt to Munich is a domestic flight . I went to Lufthansa ticketink desk to se if anyone can help me and all they said is that they don't have anything similar and that I should call the agency that I booked with which I did after 30 min if hold agency transferred me back to Lufthansa coustomer service since is nothing to do with them. Well after another painful 45 min the coustomer representative fro Lufthansa tells me they don't have anything similar unless I can pay 1600$ extra on top of my 2200$ which I already spent . I was shocked I hang up and looked at the time it was 4:45 pm my original flight left !!! I went to the counter for tickets and ask a different person if he could help me he tried but unfortunately since so much time past the only option was to pay 1252 $ extra which was cheaper then someone else told me and I have to depart next following day and with a stop in Munich of 11 hours so ill be arriving on Sunday at 11:55 pm in Moldova . I had no choise and I did book it.
Well now let's get back for my reason of traveling on short notice , it was because my father had his second hart atack and was in a hospital and in all this time I spent in trying to get to Moldova he past away .... Now I'm writing this on Friday night on may third 2013 , the sad story I have no choice to wait till tommorow to get on my flight that Lufthansa charged me again to get there on almost Monday when is my loved fathers burial .
I will leave the same rewiev to orbitz which I will advice to evryone never to use.



latsyrc1982 says: (2 years ago)
 0
I Booked A Hotel In Myrtle Beach For St. Patricks Day(3/15-3/17)Weekend Through Orbitz. I Recieved An E-Mail That Confirmed My Reservations. After Driving 5Hrs To Get To My Destination, The Hotel Had A Cancellation Notice From Orbitz. I Never Cancelled! I called Orbitz Customer Service Line, Just To Be Put On Hold For Over 45Minutes. I Couldnt Get Through To Anyone. Luckily, The Hotel Had A Room Left. I Went Ahead And Paid Through The Hotel Which Was $70 More Dollars Than What I Had Originally Paid Orbitz, And Stayed.I couldnt Get Through To Customer service Until The Next Day At Orbitz.The CustomerService Representative Was VERY Rude To My Complaint. VERY Rude. She Argued, Cut Me Off From Talking, Put Me On Hold WHILE I Was Talking...Was Very Unhelpful. After Being On The Phone With Her For Over An Hour, She Said I Should Recieve My Refund From orbitz Within 72 Hour. What About The Extra $ That I Had To pay At The hotel? What About The Extreme Inconvenience? What About A Cancellation Fee For Reservations That I Didnt Even Cancel? We Shall See. I Am A Returning Customer Of Orbitz, But After What I Was Put Through, They Have Lost Me As A Customer. I Will Not Be Using Them Again.



charrrap says: (2 years ago)
 0
I was trying to purchase an airline ticket online. what happend, It did not went thru and I did it again and again hopeping that it will go through it didnt. I went banking online right away, OMG orbits chargrd my cards $2 three time. I was so disappointed because the transaction it didnt went through not complete but they charged us anayway. I called orbitz 800 number and the lady that answer the call said, "oh its just a pendig charges". I think orbitz its a rip off! the transcas it did not went through but yes they already charged me 2$ three times. I thought i can save money but no I ended up charges in my card that i didnt even get. it is a rip off! I try t convience another orbitz customer service if she could wave the phone charged if i do it on the phone because i couldnt do it online but she said she cant wave the $25 phone transaction fee, it is a rip off! instead of helping me to wave the $25 dollars they try to get more money out of me. It is a total rip off!



Voltaire45 says: (2 years ago)
 0
Orbitz vacation booking misleading

When I made my booking for a vacation trip in Cancun on March 4th on the Orbitz Web site, the option of "all inclusive" was offered and I made sure that I selected it. In the reservation confirmation, the note "EXCLUSIVE! Beach Hotel Promotion" was included which I interpreted as being the indication of the "all inclusive" option. When we arrived at the hotel, we were told that they had not had any agreement with Orbits for "all inclusive" since March 2011. Having re-checked Orbitz Web site for the same travel package on March 24th, the option of "all inclusive" no longer appeared. I called the Orbitz office from the hotel on March 24th and after an hour of wait and transfer, I was told that this was my word against theirs and nothing would be done. My guess is that this misleading information on the Orbitz Web site resulted from a sloppy maintenance of the Web site and they would not recognize their error. This is unacceptable. Beware!!!



sdgilliland says: (3 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (3 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (3 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (3 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (3 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



Edenpaz says: (3 years ago)
 0
Don't use orbitz to plan ur vocation they will lie to u n tell u how great everything is but when u get to the flight/hotel it's nothing like they say it is (in a bad way of course)
If u want to ask me in person about that email me at edenpazy@gmail.com n I'll get back to u as soon as possible.
Do ur self a favor don't contact orbitz!!!



navjot says: (5 years ago)
 0
Horrible experience masters in art of fraudulent charges.need class action suit to knock some saense into these




Post a comment for Orbitz.com

login with Facebook and share your reviews

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team