Orbitz.com Reviews and Complaints

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Orbitz.com Reviews

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  • Tahoe Inn sucks



    I booked a room at Tahoe Inn in Kings Beach,ca. on Jun. 11 th. Checked out of motel and now I get an extra $25 charge on my bank card' I contacted the motel via email and got no response. Contacted Orbitz customer service and they say I have to contact the motel. I will never deal with Orbitz again!!!!!!! More...
    (Hotels)
    adventurer7's Picture   adventurer7    0 Comments   Comments

  • 4th phone to confirm change in reservation dates



    Our reservations were for Mon 06/17-06/21, called 9:30am to move the dates, called Orbitz and they said they would fax the changes to the hotel, but they could not provide a confirmation number. "You will have to trust me" the Orbitz customer rep said. "May I call the hotel to confirm the changes were made?" I asked. "If you think it is necessary" she said. At 4 pm I called the hotel to confirm the change. "We have not received the fax papers" the hotel rep said. I called Orbitz at 4:15pm held til 6:10pm, we will refax Orbitz said, I called hotel... More...
    (Hotels)
    rooinblue's Picture   rooinblue    Read The Conversation   Read The Conversation

  • Orbitz pricing scam



    Been following flight prices from Paris to Florence for over a month. Find a nice round trip for $463 and decide to go ahead and book. Now I get a "yellow-flagged" header saying that "this itinerary is not available at this price which has now gone up to $888!!!". What do we use computers for other than updating prices in real-time. This happened with six other itineraries I tried for that trip--I was not even able to select those flights at the higher price. ORBITZ SUCKS More...
    (Travel)
    toluene's Picture   toluene    0 Comments   Comments

  • Do NOT Book Through This Site



    We booked a hotel one month from now. We double checked our dates and hit confirm. Today, we received an email asking for us to review our stay. I immediately became alarmed as we were not meant to travel for another month, and I called customer service. First,I spoke with an agent who was unwilling to help. I then asked to speak with a manager an got ... the same person. This individual claimed that she could not help as it was past my check-in date. She did nothing to attempt to rectify the error and instead offered the canned comments that "she understands" and... More...
    (Hotels)
    CompSpec's Picture   CompSpec    0 Comments   Comments

  • Orbitz Bad Customer Service



    Orbitz invoice showed 2 rental car charges for my business trip when I had only reserved and used one. The first Customer Agent (from the US) was very helpful. Unfortunately, I had to call again since the invoice that was resent still showed the two car charges. This time, it sent me to Customer Service in another country. This person was of no help and not only did she tell me, "You need to calm down", she also hung up on me. Her name is Corina. My coworker vouched that although I was frustrated, I was very professional and just needed to get an explanation. The customer... More...
    (Travel)
    VAnderson1214's Picture   VAnderson1214    1 Comments   Comments

  • car insurance



    I recently booked a car and saw that orbitz offered insurance. I thought great until I had to cancel my rental and rearrange my trip because of business changes and now I find that the insurance cannot be refunded. The say 10 days from booking but I book my trips way in advance. stay away from the insurance. especially as a business traveler with changing schedules More...
    (Travel)
    framici's Picture   framici    Read The Conversation   Read The Conversation

  • Medical emergency and no credit!



    I had to miss my flight due to a medical emergency and was told I could receive a two credits for both Spirit and Virgin Airlines. I have been calling for 2 months back and forth with all these companies and no one can help me. Supervisor Samantha of Orbitz told me to call june 8th to use my credit for Spirit, and come to find out she gave me the wrong information and now I cannot get my credit I was promised. To top it off they say they cannot help me. Never will I book with Orbitz again and definitely will not let my family. More...
    (Travel)
    Vgomez1590's Picture   Vgomez1590    1 Comments   Comments

  • Orbitz is the worse



    I booked a flight with Orbitz for my 14-year-old daughter whom I specify to the Orbitz operator was an unaccompanied minor, (who by the way was an outsourced foreign worker who spoke poor English) I was charged an additional fee due to the fact that she was an unaccompanied minor. Two days later I called to confirm the flight with United Airways, United Airways informed me that they do not do unaccompanied minor flights with flights that have connecting flights. When I called Orbitz to get a refund or change the flight they could not accommodate me they asked me to pay an additional $290 to... More...
    (Airline)
    htuck1's Picture   htuck1    0 Comments   Comments

  • ORBITZ is absolutely terrible



    i am currently on hold AGAIN to rebook a flight that had to be cancelled. This is my 5th attempt to rebook but I keep getting the run-around and then they hang up. Maybe I am making progress this time (haha) because someone finally acknowledged that I did have a cancelled trip and could rebook. However, she then transferred me to someone to rebook and I have been on hold for 25 minutes and counting. How can this company stay in business? More...
    (Airline)
    CindyWhitesides's Picture   CindyWhitesides    0 Comments   Comments

  • ORBITZ bad customer care



    This review has been resolved or replied to by this company. terrible customer care orbitz, cant get a hold anyone and if u do its all about extra charges- had to fly to AZ due to family member in critical care tense situation needed to switch hotel reservation to be next to hospital bottom line brother in law passed away no help from orbitz. Get back, credit card is all charged up with double charges cant use card till it gets straightened out never again will I use ORBITZ !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More...
    (Travel)
    bluefin's Picture   bluefin    1 Comments   Comments

  • Poor Customer Service and Hours Lost on Hold with Orbitz



    I want to tell you about an instance I had this week. I will not be using Orbitz again (Up until this week, I spend about $1000 per week under your site). I fly frequently and have never had as much trouble as I have had since using Orbitz. I had cancelled an airline ticket a few months back and called last week to redeem it for a one way flight. After an hour on the phone with a representative that could not find the flight I was looking for on their site, he was finally able to process the redemption, took an additional $105 of my money and sent me a confirmation for my flight. I showed... More...
    (Travel)
    ajstella's Picture   ajstella    1 Comments   Comments

  • Travel Package



    This review has been resolved or replied to by this company. I will never use Orbitz again and will make sure anyone I know or those who ask will never go through them either. #1. Could have received a better deal going directly through the airline/hotel....Price Assurance is BS! #2.I booked everything WELL in advance of my trip (2 mths in advance) and within 2 weeks of booking, my husband couldn't go due to his disabilities. No refund, no cancellation....ate the whole amount $430 even though i took out the insurance, as it was considered a pre-existing condition. Orbitz response was a $125 cancellation fee; another amount for some other fee... More...
    (Travel)
    Lopi's Picture   Lopi    1 Comments   Comments

  • French Market Inn...Girls' weekend nightmare



    We were all excited for a Girls' weekend in New Orleans. We had tickets for Wicked...which did not disappoint in ANY way! The lobby was beautiful...if only we could have slept there! The room felt filthy...we were scared to walk on the floor or put anything down on it. There were no comforters on the beds, one mattress had a red stain on it. The carpet was torn and looked dirty. The bathtub had dark hair in it...so gross! The toilet paper holder kept falling off of the wall and the air conditioner made a gurgling sound all night...like water continuously rushing through it. No one... More...
    (Hotels)
    jennyhope's Picture   jennyhope    0 Comments   Comments

  • DO NOT USE PALERMO BASED SICILY IN TRIP TAXI & TOUR SERVICES



    The owner, Ms. Allesandra completely misrepresented her services. After promising to take us on a tour of Agrigento she sent her son who thankfully spoke English well but did not accompany us and provide a tour of the Valley of the Temples. He dropped us off outside the site and met us afetrwards. However, her most odious transgression was on our booking for her to personally drive us to Taormina with guided tour stops of Cefalu, Catania and Mt. Etna. She appeared at our hotel the night before to tell us she could not take us and was sending a driver and tour guide - this guide had picked... More...
    (Travel)
    lp2825's Picture   lp2825    0 Comments   Comments

  • Orbitz IS trying to ruin my Mission Trip!



    This review has been resolved or replied to by this company. I booked a multi- leg flight in Jan of this year . We leave in 3 weeks and for some odd reason I decided to check my status only to see my first and last legs of flight were cancelled. NO ONE HAS called me and I have been on the phone for 3 hours. AND now they say they can not guarantee the seats I reserved are indeed reserved.I am traveling with a small child and must sit with her on a long 9 hour flight. I am LIVID! More...
    (Airline)
    madmissionary's Picture   madmissionary    1 Comments   Comments

  • Price Assurance guarantee is not supported-do not rely on it!



    Spent hours on phone with customer service. They finally agreed that I should get a $50 credit for which I would receive an email. Did not receive so called back using locater number. Told by different "supervisor" that I did not qualify for some "made-up" reason. They do not guarantee the lowest price! I bought 3 tickets for the same flight on their site. One was $50 higher than the others. According to them, someone else had to buy the lower priced ticket. What a bunch of bull! More...
    (Travel)
    bjaxelrod's Picture   bjaxelrod    0 Comments   Comments

  • Refused to fix their mistake!



    Currently been on the phone for over 3hours with Orbitz reps.(5-6different reps alread). Orbitz changed the flight schedule and no where in part was in the airline that changed. Airline confirmed neither them nor myself changed it and it was Orbitz manual change. Every time I called I had to explain again, why? Because they would say hold and disconnect and never call back! Now I'm on hold again. Gave me options saying they are trying to work with me. Option 1, refund. 2. Book at different time. Neither option worked as I told them over and over because I needed to be at my destination... More...
    (Airline)
    angeldust509's Picture   angeldust509    1 Comments   Comments

  • Orbitz is nothing but headache after headache



    I ordered tickets to fly from Billings, MT to St. Lucia for my honeymoon in September of 2012. In January and February I received a few emails giving me times of flights that had moved times by a few minutes. No biggie. Until about 2 weeks ago. My flights completely changed! Almost all of them are at completely different times and my return flight is a completely different path from my original reservation. I thought it had all been resolved when I spent 2 hours on the phone with them. Then I received an email that notified me that my flights has again been changed and I now had a layover... More...
    (Airline)
    jessicalucia's Picture   jessicalucia    1 Comments   Comments

  • Orbitz refuses



    This review has been resolved or replied to by this company. I booked a package to San Antonio, and had to cancel within 24 hours due to change of meetings. 1. I was placed from one department to another over 3 different calls and 4 hours till the 24 hour window passed; then they refused to endorse my refund of the airline otr the hotel. This was plain criminal!!! 2. When I did more research, I found that the package price was the SAME as the price that i would have paid if I had booked directly with the hotel and airline. I would not have to deal with their attitude 3. I have now spent over 4 hours being on hold with orbitz, and they had the... More...
    (Travel)
    orbitzcomplain's Picture   orbitzcomplain    1 Comments   Comments

  • Tickets Got Me Stranded in Dakar



    This review has been resolved or replied to by this company. I bought an international ticket through orbitz in April, 2013. Orbitz had me transiting through Dakar before returning to the USA. Upon arriving in Dakar, my connecting delta flight did not allow me to board. I was told that the orbitz agent booked my flight without regard to the required minimum time to transit. I got stranded in Dakar for one day. I ended up buying another ticket for $1237.00 on South African Airline to get back home. Since my return to the US, I have been back and forth with Orbitz and Delta. The Agent in Dakar told me the reservation system will not allow any such... More...
    (Airline)
    augblay's Picture   augblay    1 Comments   Comments

  • What A SCAM



    This review has been resolved or replied to by this company. Bought a trip with Orbitz which included car rental and Insurance when we arrived in Mexico the Insurance that Orbitz sold me was not excepted the company wanted to charge me again for insurance and put a $7000.00 hold on my Credit Card. After 45 min of arguing we walked out and took a cab to hotel hoping when we returned Orbitz would refund my $45 car Ins fee. More...
    (Travel)
    Triptime68's Picture   Triptime68    1 Comments   Comments

  • Don't use Orbitz.



    This review has been resolved or replied to by this company. I booked a flight and hotel through Orbitz to go see my son graduate from boot camp. I found out 48 hours later that something happened and he had to come home. I went back and forth between the airlines & Orbitz and in the end Orbitz is the one who had the power to give me my refund but because of their stupid rules the only option I have is to use the ticket for a future trip. But as if that's not bad enough I have to pay $150 more if its a different destination. I spent over a thousand dollars for this trip and now I have nothing to show for it. More...
    (Travel)
    Busymomim67's Picture   Busymomim67    2 Comments   Comments

  • awful customer service



    My father was hospitalized and needed to cancel his flight. I submitted the appropriate paperwork and Orbitz told me that they would issue a credit and the airline waived its change fee. When I went to re-book the ticket, they had no record of the resolution and I ended needing to resubmit everything. Hours of my time wasted on the telephone and re-gathering documentation. Their customer service was incompetent. More...
    (Airline)
    ybara's Picture   ybara    1 Comments   Comments

  • DO NOT BOOK WITH ORBITZ!



    I am a military wife and my husband is preparing to deploy. I booked a flight for me and our 8 month old son to go home to visit in June. I then found out that my husband is getting leave in July. I called and spoke to 6 different people and one was just as incompetent as the next. I am trying to get onto my husbands return flight so he can help me with our son. I am trying to change my flight from Frontier Airlines to Alaska Airlines and they can not seem to wrap their heads around that. I called Frontier and they said that they can not change my flight because they do not have access to... More...
    (Travel)
    jhowley6's Picture   jhowley6    1 Comments   Comments

  • Extremely Dissatisfied Customer



    Extremely dissatisfied customer: I decided to book a cruise through Orbitz, a mistake I will never make again! I spoke with a very nice agent who convinced me %u201Ca first time cruiser%u201D that an oceanview obstructed room would actually be a better view then a regular oceanview room due to the fact that the window would be larger. I went on my cruise and it was completely the opposite. I did not get a discount for booking obstructed I only did it because I thought an Orbitz agent would know better then me, and boy was I wrong! A week ago I called Orbitz to file a... More...
    (Travel)
    ericakhall's Picture   ericakhall    4 Comments   Comments

  • Extremely Disappointing Service



    Hello, I have been trying to change my flight for the past two days. During that time, I have spent more than one hundred dollars on calling your customer service line (I am currently in Tokyo) and have not received the support that I need nor the answers. I have had to call Orbitz 5 times because either we became disconnected or they couldn't connect with the airline at that time. During those 5 calls, I was informing YOUR agents of the rules and situation with the airlines. This is something that spent me a lot of time and money to explain while on a long distance call and... More...
    (Airline)
    alexjmarrs's Picture   alexjmarrs    Read The Conversation   Read The Conversation

  • Orbitz customer service stinks!!!!



    I booked a family trip to Aruba on orbitz for three adults and a child. I wanted to make sure there was two queen size beds in the room, as an option was for one king and a pull out which would not work well for us. I called Orbitz to make my request. I was on hold for 15 minutes. When an operator finally came on she immediately transferred me to another line where I waited an additional 8 minutes. The girl that came on was nearly impossible to understand and was of ZERO help to me. She said she could not help me at this time and I should call back tomorrow ( and waste another 30 minutes of... More...
    (Travel)
    dEAN0358's Picture   dEAN0358    1 Comments   Comments

  • Orbitz.com bait and switch



    Selected my ticket by price and arrival time. Clicked and found that Orbitz.com system had added $40 to the price because the price had changed in the time I clicked. Really? The price posted cannot be honored? What kind of system doesn't maintain the posted or advertised price? Isn't there any regulation about advertising a price and then changing it when the customer makes a selection? Suppose I'm at McDonald's order window and order a Big Mac. I don't expect to receive a smile and, "I'm sorry, but the price of the big mac is now 15% higher."... More...
    (Travel)
    Luchik's Picture   Luchik    2 Comments   Comments

  • USave Car Rental, San Juan , PR



    Orbitz indicated the rental car price would be $182 for week with an economy car. Usave gave me a Yaris which was not working well when we received vehicle. Car had suspension problems, shaking at 60 mph. Car was shaking so bad it broke down on us and we had to reattach battery which we had a local find for us. We were told that it was a law to have proof of our own insurance or they made you buy their rental car insurance which we had no clue about and not proof on us. They charged an extra $10 per day. Then we were charged $30 for leaving car at airport due to the rental car company... More...
    (Travel)
    jen2388's Picture   jen2388    1 Comments   Comments

  • Pincrest Inn, Idaho Falls, Idaho



    First of all, false advertising for the condition and ameneties of the hotel. It was an absolute dive. It was filthy, with beer bottles and cigarette butts scattered just outside our back door to the courtyard, no in room coffee maker, hair dryer, they do not have coffee and continental breakfast at 6am and we had a 2 week old news paper between the sheets of our bed, obviously they do not clean the sheets. Second we paid $155 when we booked thru orbitz and when we got there the desk clerk did not realize that and double charged us. She however charged us only $117 which is what we would of... More...
    (Hotels)
    joedee's Picture   joedee    0 Comments   Comments

  • Orbitz Hotel reservation



    I had a bad experience with a hotel reservation that I had to cancel. I cancelled at around 1 p.m. 2 days prior to the check-in which was at 4 p.m. I read the small print "Non refundable if cancelled after 4:00 PM on (day of check-in). To my surprise at the end it gave me a $000.00 non refundable receipt. I called them up and had not luck. I am only sharing this experience for those that do not understand the Cancellation policies they have to make sure to ask before they make a reservation. Supposedly the only way it could be refundable was that I had cancelled 8 days before.... More...
    (Hotels)
    Cloudy's Picture   Cloudy    0 Comments   Comments

  • KEEP GOING . . . straight to EXPEDIA ! ! !



    We recently made a hotel reservation for the RAMADA INN near the maingate of Disney in Orlando. Upon check-in, this hotel started out bad & just went downhill from there. When we left to go get dinner, we immediately called Orbitz (we'd only been checked in about an hour). We were on HOLD for almost ONE HOUR before being connected to a Customer Service Rep. After explaining the situation, he called the hotel & we were on hold AGAIN - this time for almost 15 minutes, only to have the rep come back & tell us the hotel didn't answer the phone - so then what the heck... More...
    (Travel)
    f9ers55's Picture   f9ers55    0 Comments   Comments

  • Overseas travel: number of check-in luggage policy.



    This was for a trip overseas. I called to verify the number of check in bags I am allowed to check-in without paying. They informed me I can have up to 2 without charge since it is overseas travel. I asked them to verify it and verify it again and again. 2 free luggage are allowed without charge. At the airport they charged me $100. The policy was only one free. I fought and fought and I finally payed the $100. I called orbitz and they acknowledged their mistake (since it was written in the system). They promised to give me a voucher for $50 only. This was back on Feb 14/2013. Till today I... More...
    (Airline)
    UnhappyCustomer1930's Picture   UnhappyCustomer1930    0 Comments   Comments

  • LYING SCANDALLING COMPANY!!!



    I booked a room in Minneapolis for 4 nights, cancelled on the 24th, was assured within 10 days I would get my money back. It is the 22nd of the next month and not a dime back. I called a week ago and talked to supervisor. He told me directly that they hadnt even started to refund it and apologized over and over and over and told me that he was manually writing up the information so I would get my money back in 3-5 days....It has been 7 days and i just called and they told me i received my money the very next day after I cancelled (not possible) and the supervisor didnt write anything about... More...
    (Hotels)
    RockyA's Picture   RockyA    0 Comments   Comments

  • DON'T BOOK ITH ORBITZ



    we used orbitz to book our trip to mexico last month. it was suppose to include transportation to and from the airport but when we got to the airport we had to pay the driver an additional $70 us before we could leave the airport because orbitz had us in the wrong hotel zone. We also had to sit in the van at the airport for almost an hour before we left. On the orbitz website there is a guarantee of 15 minutes waiting time at the airport. anything over that you get a refund. when we called orbitz we were told that it was all of our own fault because we didn't call them to... More...
    (Travel)
    Leann's Picture   Leann    1 Comments   Comments

  • Orbitz Is Unreliable For International Air Reservations



    Will not use Orbitz again... what a joke!! Having received a booked itinerary confirmation from Orbitz is no guarantee that you actually have a confirmed reservation. I booked an international trip for my wife only to find out later that Orbitz experienced a "failed booking". Our trip was paid for and Orbitz had already sent us a booked itinerary confirmation, complete with airline record locator codes. After receiving the booked itinerary confirmation from Orbitz, I contacted one of the airlines being used on the trip only to be told by the airline that the specific record... More...
    (Travel)
    ShockedAtOrbitz's Picture   ShockedAtOrbitz    1 Comments   Comments

  • Canceling your tickets with Orbitz will be COSTLY!!!



    In September My wife & I purchased 2 round trip tickets from Phoenix to New York for approx. $700. A week before we were to leave we had a unexpected death in the family. I called Orbitz and explained they offered me a future credit to be used within one year. Well, I just called to make a reservation from Phoenix to Las Vegas. They were going to charge me $300 in cancelation fees and the new ticket prices. They wanted almost $700. A normal ticket from Phoenix to Las Vegas roundtrip is only $300.00. Basically, they STOLE my original $700.00. More...
    (Airline)
    azeman7001's Picture   azeman7001    2 Comments   Comments

  • Took my money without any tickets



    n my specific scenario after having gone through all the steps and filling out my identity, contact and credit card information I press purchase and 5 seconds later I receive on my phone a statement from my bank saying the $2,600.80 has been deducted from my account to the actual name of the airline carriers company. 5 seconds after this message the web page on my computer, which i attempted to make the purchase from, stated that the ticket reservation could not go through as the tickets were no longer available. I call up the bank and sure enough $2,600 could was deducted and pending the... More...
    (Airline)
    downnout's Picture   downnout    2 Comments   Comments

  • Orbitz Flight Insurance



    Orbitz markets their flight insurance as if it would be helpful to average traveler. My husband and I bought it without reading all the small print. We have brought flight insurance from airlines previously and had easy experiences changing flights. We clearly should have read the small print, as Orbitz flight insurance only covers travel plan changes with limiting reasons including death, medical incapcity, job loss, hijacking, and other unlikely reasons. I will not use Orbitz again. I have been disappointed with the wait to speak with some from customer service, and the feeling that they... More...
    (Travel)
    meb512's Picture   meb512    0 Comments   Comments

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dannyd101 says: (1 month ago)
 0
The worst Travel experience ever. They screw up my Vacation and offer a travel voucher for future business to fix their F*** UP!!!! Never Use Orbitz.com!!!!!!!



IonBulmaga says: (2 months ago)
 0
So this is my story I booked a flight due to a family emergency, and the flight was from Boston to Frankfurt to Munich and after to Moldova .When I got to airport 3 hours before the flight to check in they informed me that I can't bird since I have no visa for Germany since Frankfurt to Munich is a domestic flight . I went to Lufthansa ticketink desk to se if anyone can help me and all they said is that they don't have anything similar and that I should call the agency that I booked with which I did after 30 min if hold agency transferred me back to Lufthansa coustomer service since is nothing to do with them. Well after another painful 45 min the coustomer representative fro Lufthansa tells me they don't have anything similar unless I can pay 1600$ extra on top of my 2200$ which I already spent . I was shocked I hang up and looked at the time it was 4:45 pm my original flight left !!! I went to the counter for tickets and ask a different person if he could help me he tried but unfortunately since so much time past the only option was to pay 1252 $ extra which was cheaper then someone else told me and I have to depart next following day and with a stop in Munich of 11 hours so ill be arriving on Sunday at 11:55 pm in Moldova . I had no choise and I did book it.
Well now let's get back for my reason of traveling on short notice , it was because my father had his second hart atack and was in a hospital and in all this time I spent in trying to get to Moldova he past away .... Now I'm writing this on Friday night on may third 2013 , the sad story I have no choice to wait till tommorow to get on my flight that Lufthansa charged me again to get there on almost Monday when is my loved fathers burial .
I will leave the same rewiev to orbitz which I will advice to evryone never to use.



latsyrc1982 says: (3 months ago)
 0
I Booked A Hotel In Myrtle Beach For St. Patricks Day(3/15-3/17)Weekend Through Orbitz. I Recieved An E-Mail That Confirmed My Reservations. After Driving 5Hrs To Get To My Destination, The Hotel Had A Cancellation Notice From Orbitz. I Never Cancelled! I called Orbitz Customer Service Line, Just To Be Put On Hold For Over 45Minutes. I Couldnt Get Through To Anyone. Luckily, The Hotel Had A Room Left. I Went Ahead And Paid Through The Hotel Which Was $70 More Dollars Than What I Had Originally Paid Orbitz, And Stayed.I couldnt Get Through To Customer service Until The Next Day At Orbitz.The CustomerService Representative Was VERY Rude To My Complaint. VERY Rude. She Argued, Cut Me Off From Talking, Put Me On Hold WHILE I Was Talking...Was Very Unhelpful. After Being On The Phone With Her For Over An Hour, She Said I Should Recieve My Refund From orbitz Within 72 Hour. What About The Extra $ That I Had To pay At The hotel? What About The Extreme Inconvenience? What About A Cancellation Fee For Reservations That I Didnt Even Cancel? We Shall See. I Am A Returning Customer Of Orbitz, But After What I Was Put Through, They Have Lost Me As A Customer. I Will Not Be Using Them Again.



charrrap says: (11 months ago)
 0
I was trying to purchase an airline ticket online. what happend, It did not went thru and I did it again and again hopeping that it will go through it didnt. I went banking online right away, OMG orbits chargrd my cards $2 three time. I was so disappointed because the transaction it didnt went through not complete but they charged us anayway. I called orbitz 800 number and the lady that answer the call said, "oh its just a pendig charges". I think orbitz its a rip off! the transcas it did not went through but yes they already charged me 2$ three times. I thought i can save money but no I ended up charges in my card that i didnt even get. it is a rip off! I try t convience another orbitz customer service if she could wave the phone charged if i do it on the phone because i couldnt do it online but she said she cant wave the $25 phone transaction fee, it is a rip off! instead of helping me to wave the $25 dollars they try to get more money out of me. It is a total rip off!



Voltaire45 says: (1 year ago)
 0
Orbitz vacation booking misleading

When I made my booking for a vacation trip in Cancun on March 4th on the Orbitz Web site, the option of "all inclusive" was offered and I made sure that I selected it. In the reservation confirmation, the note "EXCLUSIVE! Beach Hotel Promotion" was included which I interpreted as being the indication of the "all inclusive" option. When we arrived at the hotel, we were told that they had not had any agreement with Orbits for "all inclusive" since March 2011. Having re-checked Orbitz Web site for the same travel package on March 24th, the option of "all inclusive" no longer appeared. I called the Orbitz office from the hotel on March 24th and after an hour of wait and transfer, I was told that this was my word against theirs and nothing would be done. My guess is that this misleading information on the Orbitz Web site resulted from a sloppy maintenance of the Web site and they would not recognize their error. This is unacceptable. Beware!!!



sdgilliland says: (1 year ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (1 year ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (1 year ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (1 year ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (1 year ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



Edenpaz says: (2 years ago)
 0
Don't use orbitz to plan ur vocation they will lie to u n tell u how great everything is but when u get to the flight/hotel it's nothing like they say it is (in a bad way of course)
If u want to ask me in person about that email me at edenpazy@gmail.com n I'll get back to u as soon as possible.
Do ur self a favor don't contact orbitz!!!



navjot says: (4 years ago)
 0
Horrible experience masters in art of fraudulent charges.need class action suit to knock some saense into these




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