Orbitz.com Reviews and Complaints

ORBITZ IS AN APPROVED MEASUREDUP PARTNER.

They are a leader in Customer Service. Employees of Orbitz follow us and could answer your questions or complaints. Partnering with MeasuredUp demonstrates a commitment to improving customer service.

Submit Your Free Complaint, Question Or Review To A Business



Orbitz.com Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0
  • Horrible customer service!



    Today I called orbitz to asked why my friends and I's seats did not save upon booking (now none of us are sitting together). They did not have an answer. I also noticed that my maiden name was printed on the ticket. I've been married for 7 years! When booking this flight I went into my account and CHANGED MY NAMED TO MY MARRIED NAME. It obviously did not save and auto filled in all my information when booking. So now I HAVE TO PAY a fee of $55 to change it. When it was orbitz website that did not savee the information. I WILL NEVER EVER EVER book with Orbitz again after that... More...
    (Airline)
    Angelic's Picture   Angelic    0 Comments   Comments
  • Liars and thieves



    Yep they are lying thieves. They try to put, not refunding your money, or even partially your money, on the hotel and that is a lie. I booked one, last minute overnight, at 1am,for same day, & I tried to cancel by noon, because of unforeseen issues with the traveling party , and they told me that the money they won't give me back, "goes to the hotel" and that " it is the hotel's policy that they honor"! So, I called hotel about cancellation and they said they have no issues with cancelation and that the money orbitz won't refund me is not money... More...
    (Hotels)
    Tanhka's Picture   Tanhka    0 Comments   Comments
  • orbitz package vacation



    I have used orbitz often enough and this is my last time at this point. The customer service is lacking, they simply do not have the ability to assist you after you pay and book your flight. On top of this, they offer the updated text options that is supposed to give you updates on your upcoming flight. What a joke. It texted me that my flight was on time. I arrived at the airport to find out that my flight was in fact delayed for 4 hrs!! My hotel check-in time was noted as 3pm on my orbitz itinerary. When I arrived, the hotel told me they had a 4pm check-in. When I showed them my orbitz... More...
    (Travel)
    leisa269's Picture   leisa269    0 Comments   Comments
  • Orbitz booking for Park and Fly -- with no parking



    Before our family's Hawaii trip, I researched park and fly options. Orbitz had the best price for 11 days parking with two stays at the Renaissance LAX, for two families with two cars parked there for 11 nights. I thought that I had printed everything associated with the reservation. However when we arrived at the Renaissance LAX hotel they said that my reservation with Orbiz did not include any parking at all. The papers I printed did not the documentation on parking; they also did not include any phone numbers. I could not find any to get support from Orbitz using my iPhone. The... More...
    (Travel)
    Twizzard's Picture   Twizzard    0 Comments   Comments
  • Orbitz.com reserved an OVERBOOKED Hotel



    On Saturday Apr 25, 2015 I made a reservation to stay at Hampton Inn & Suites Houston Clear Lake-NASA for $148.68 while traveling for business. My Orbitz booking number: PBORB-669-862-0084. When I made it Hampton Inn & Suites Houston Clear Lake-NASA, I discovered the hotel had been OVERBOOKED for that night and they did not have ANY available rooms to stay in. I was tired, disgusted, and irritated as I had to look for another hotel in order stay for the evening. I ended up staying at the Courtyard Marriott Hobby for $90.00. It took me a week and half in order to get my money... More...
    (Hotels)
    sjackson95's Picture   sjackson95    0 Comments   Comments
  • Cancellation policy that ONLY benefits Orbitz



    I had to cancel a planned trip to Las Vegas due to unforeseen work commitments for travel scheduled for Thursday Sep 25, 2014 at 7:05 AM on BWI US Airways 647 arriving to LAS US Airways 1836 at 11:51 AM. My Orbitz booking number: PBORB-343-221-6084. When I attempted to book another wanting to use the value of the ticket as a credit towards my new flight, I discovered their would be a severe penalty fee assessed ($200 ), "convenience fee" of ($20) since you have to call the Orbitz toll-free number, plus the cost of the flight I would be booking. How is this new Cancellation Policy... More...
    (Airline)
    sjackson95's Picture   sjackson95    0 Comments   Comments
  • reservation



    first they falsely displayed 78.10 for flight 4423 from Boston to Cleveland then I was hung up on 3 times after being quoted three different prices for the same flight within 20 minutes so now I am stuck in Boston airport and they would not allow mw to speak with a manger Ethan Mark And I don't no the name of the 1st. also I spoke with Alex who would not let me speak to a manger. my name is Shaquana Thomas 216-618-1080 I really want to speak to a manger about the rudeness and false advertising More...
    (Travel)
  • NOT user friendly



    I booked an online reservation with Orbitz for a hotel and car rental two months in advance of needing them. There was no option to change car rental dates and differentiate them from hotel booking, but if someone needs a vehicle in one state and books a hotel in another state . . . obviously, it is going to be on different dates and sometimes, one date in advance is insufficient. I booked online anyway and called the car rental # displayed on my reservation. They told me they could not help, I would have to call Orbitz. Orbitz told me they could not help. They wanted to cancel my... More...
    (Travel)
    General1Ed's Picture   General1Ed    0 Comments   Comments
  • Orbitz sold me the wrong reservation WATCH OUT



    IF YOU USE ORBITZ, GOOD LUCK! So here is the deal, I have no motive here other than I am upset with Orbitz and want to let people know what they did to me. Insurance will not cover a mistake Orbitz makes on your reservation. I purchased it for my trip. I booked a flight from the 14th of April and return on the 18th. I completed the purchase and got the itinerary details as usual in email. (I have been a customer for 15 years). Well lo and behold my return flight was set for the 21st. What?? I called them about this and they basically refused to accept any responsibility for it. I know... More...
    (Travel)
  • Car Rental in Dallas



    Hi, I made a reservation for my trip to Dallas at Orbitz.com. After reserving the flight tickets Orbitz offered me to rent a car. I checked the different options and selected Advantage. Yesterday, when I arrived to Dallas I found that the flight landed at a different airport than where the car was reserved. It is expected that Orbitz.com will offer cars at the same airport. I had to rent another car with a higher price and I lost the insurance that I already paid for the first car. More...
    (Travel)
  • orbitz worst cuatomer service ever



    I bought two tickets to Madrid with Orbitz, even though they charge for the two they only book ONE with the airline. I realized that when I tried to look my bookings in the airline site. After HOURS on hold and several calls for three days, they "solve" the problem. In the middle of my trip I checked the return flights and they made the same mistake! I had to hire a virtual aassistant to help me solve my problem. orbitz response a $99 discount coupon! ORBITZ NEVER ever again. More...
    (Travel)
    Rebebasa's Picture   Rebebasa    1 Comments   Comments
  • Orbitz Misrepresents Properties to get your money



    I booked a hotel through an employers vacation website that was through Orbitz. The hotel was represented as being oceanfront with private beach and it was not. I wanted oceanfront for my 55th birthday and when I arrived and found it was not I called Orbitz. The representative refused to let me speak to a supervisor and they refused to refund even though they misrepresented the property on the website. I was forced to stay at the hotel even though it was nice it was not what I thought I booked. I called Orbitz on Tues following my stay to speak with a supervisor. After a long hold and a... More...
    (Hotels)
    pennysaver's Picture   pennysaver    0 Comments   Comments
  • Ali Emami



    I booked 4 return tickets with Orbitz website on the phone from Auckland, Newzealand to Sydney, Australia. I asked to make sure that the fares comes with a checked in luggage and a carry on which the person who I spoke with told me yes that is what each person can take. once I was checking in our luggage which they told us that we only can take up to 7 kg carry on from Auckland to Sydney but the return flight from Sydney to Auckland is fine. we had to pay an amount of $180 NZD Receipt number 24394801 More...
    (Airline)
    aliemami's Picture   aliemami    0 Comments   Comments
  • Cruise onboard credit



    Hi, My reservation number is 307_39234910. I upgraded my ncl ocean view stateroom from og to oa and paid the upgrade difference 2 days ago as wells full payment for Alaska cruise on one condition that they keep old hotel promotion and onboard credit. They said they will. I had 200 usd on board credit with the old reservation that was added dec 31 2014 by orbitz in written form. When they upgraded, old link they sent me with written 200 usd disappeared and only new reservation is showing even in my old email that had 200 usd in written form (ncl had this promotion going on in... More...
    (Travel)
  • ORBITZ



    NEVER EVER AGAIN. these people will steal your money. they booked my hotel in the wrong country the hotels had similar names when I showed up to my hotel in Puerto Rico they had no record of my reservation and I had to pay to stay with them orbitz customer service is a complete joke. I was put on hold for hours talked to several different employees all promising me my money back. I was supposed to receive a call yesterday regarding my money of course that did not happen. they pretty much took my money and screwed me. tIT WAS there mistake telling me they have to talk to the hotel to get my... More...
    (Travel)
    kevnell0519's Picture   kevnell0519    1 Comments   Comments
  • Searches never Finish on Orbitz



    With Expedia and Kayak I can search for airline flights just fine. With Orbitz, when I submit a search it goes to "Stand by ...Completing your request ...then eventually the search screen comes back with "Sorry, there was an error when processing your request. Please try again. I've tried using Chrome, Firefox, and IE. All have the same issue. Yet no other travel site has this problem. I even turned off my anti-tracking browser add-ons temporarily. More...
    (Travel)
    HarryDeviln's Picture   HarryDeviln    1 Comments   Comments
  • frustrated from dealing with this website



    Don't book from this website i have been dealing with some websites like expedia for long time i didn't have any problems i had to use ORBITZ .com because they are cheaper than expedia they took the money for my reservation twice and the booking was not confirmed to them i had to keep calling customer services for 5 continuos hours calling from overseas and i didn't get any answer they kept transferring me over and over to hundreds of employees that thy didn't know what to do and they didn't do anything to help me with the correct booking i got frustrated and i... More...
    (Airline)
    samar111's Picture   samar111    1 Comments   Comments
  • Wrong Hotel Reviewed



    Recently someone posted a review about the Country Inns & Suites Cedar Bluff of Knoxville. They stated that they were disappointed that there was not a microwave in the entire hotel. This property has 89 rooms, and actually DOES have a microwave & a refrigerator in ALL 89 rooms. This review needs to be removed and posted to the correct hotel. Thank you in advance for your help with this matter! More...
    (Hotels)
  • Broadway show ticket voucher not accepted



    RIDICULOUS!! Customer service is dreadful! I called multiple times over days to get a refund for tickets that we paid for in Aug for a Dec 22 Show in NYC for Wicked. ALWAYS did I get an operator who could not speak English. Always I found myself "on hold" for a very long time, while music BLARED in my ear. I MANY times had to re-tell my complaint. I could deal with different "supervisors" in the refund dept. I would get varied responses. I'd wait for a call back and never get one. I would ask customer service pointed questions which were "skirted"... More...
    (Travel)
    OrbitzAl's Picture   OrbitzAl    1 Comments   Comments
  • Terrible experience



    My experience with Orbitz was TERRIBLE. The airline changed the flight, Orbitz was supposed to notify me, but I didn't receive anything from them. So I missed my international flight, and had to reschedule my connection flight. Luckily the airline (not Orbitz) was able to reschedule my international flight at no charge. The agent claims that Orbitz sent me a notification of the change in the flight, to my hotmail account registered on the Orbitz site. However, I did NOT receive that notification, and when I asked her to forward me the email they had sent, she said that she could not... More...
    (Travel)
    hchiosso's Picture   hchiosso    1 Comments   Comments
  • Orbitz Never Again



    ORBITZ NEVER again- UNDERHANDED and DISHONEST, Treating Customers with INEQUALITY Orbitz is an unethical company. Please do NOT EVER consider using them if you want a pleasant trip or experience. I purchased airline tickets for the first time with Orbitz, for a trip to Patagonia and Antarctica in Nov/Dec of 2014, and it will the very LAST time I will ever use them. While in Patagonia, I got word that our Antarctica trip was cancelled due to boat engine malfunction. Not our free choice. Not under our control. We had no need to go to Ushuaia, the port city from which we would have... More...
    (Travel)
    consum's Picture   consum    1 Comments   Comments
  • orbitz.com



    To whom it may concern, I've been on hold with your customer service representative for over an hour now and since they can't help me or ocme up with a proper solution, I've resorted to writing to everyone single Orbitz email I can find, complaint blogs & websites until my problem is solved, and hopefully you can help me. I am so completely disappointed with Orbitz. I booked a flight through Orbitz because I would get, i was promised $100 off my hotel booking, but when I was ready to book my hotel suddenly the promo code was not valid anymore which is absurd, I... More...
    (Travel)
    ellysnb's Picture   ellysnb    1 Comments   Comments
  • No any information about booked passenger during travelling



    I booked ticket for my mother through orbits.com. She travelled yesterday from Toronto to London. She has to travel from London to Doha and Doha to Ahmedabad. She has to reached at destination at 2.00 a.m but she didm;t reach there until 11 a.m. When I called to orbitz representative, she told me that I am unable to find out your mother, where she is, in which airlines she is travelling? How could I expect to buy next air line ticket from Orbitz, when it does;t know the passenger status during travelling , and unable to contact airlines ? she was unable to find out my mother's status.... More...
    (Airline)
  • Misleading pricing



    I am looking to purchase tickets to India for travel in mid-December. I have been looking on Orbitz for some time. They have been showing the flight prices at 999.26 (return) for the dates I am looking at. I have been trying to purchase these tickets for the last 7 days. First the site was showing there were 4 tickets left at this price (on Nov 3). Today I can see the same tickets for the same price and it says there are 2 tickets left at this price. However if I go to purchase, there is a mysterious 'error' and it kicks me back to the Orbitz home page. This is happening for a few... More...
    (Airline)
    buckeye9906's Picture   buckeye9906    1 Comments   Comments
  • Hotel Mixup



    I booked my reservation at the Bay Inn Hotel in Tawas Mi on October 3, 2014 for two night October 15 and 16, 2014. Gave my debit card # to confirm reservation. Upon arriving in Tawas I was informed that they had no record of my reservation. I showed them my confirmation email, the person at the desk was very rude and said they had no record of such a reservation. Then proceeded to inform me that they only accepted Credit Cards because it was an Orbitz policy. No where did I see that was the case on my confirmation. I only pay by cash for hotels when we travel, which isn't... More...
    (Hotels)
  • Changed flight and was NEVER notified!



    I booked flights for our wedding in St. Lucia back in February of 2014. We realized one couple could no longer attend due to a medical reason. We were finally able to get American Airlines to transfer the flights to two other family members. When my brother in law was talking to his travel agent about it, she noticed that the flight we were supposed to be taking out of Pittsburgh at 6:30am and connecting in Miami to fly to St. Lucia was no longer available! The change was made on April 20th, 2014 and ORBITZ did NOT notify us of this change. I found out less than two months prior to the trip... More...
    (Airline)
    JENAHOGE13's Picture   JENAHOGE13    2 Comments   Comments
  • Charge more for hotel room than the hotel does for regular customers!



    After booking a room at the Hotel Colorado in Glenwood Springs, Co through Orbitz, I was charged $139.34 ($125.32 for the room plus taxes) for the night of 9/15/14. After checking out the next morning at the hotel, they ended up double charging me for the room and only charged me $109.99 for the night (total of $146.80 with room service). I have had the double charge removed by the Hotel Colorado. When I called Orbitz to ask why I was charged more through them than I would have been charged just walking into the hotel and asking for a room for that night, they told me that the $109.99 that... More...
    (Hotels)
    dhaws86's Picture   dhaws86    2 Comments   Comments
  • Orbitz worst online flight booking company ever



    Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itinerary with a flight leaving at 6 am. They put my 7yr old son as the primary on the account and would not speak to me as I was not the primary. Really? I was transferred back into the system over 3 times. The automated system when I called in was choppy and not functioning properly. I had to call several different times just to get the system to work. When I finally got to speak with a representative I was told that the free cancelation did not exist even though it is... More...
    (Airline)
    wburger77's Picture   wburger77    1 Comments   Comments
  • Refund for Malaysia Airline flight cancellation



    My husband and I booked our honeymoon flights on Malaysia Airlines via Orbitz. Following the MH17 disaster, Malaysia airlines issued a statement that people could cancel or postpone any upcoming flights through Dec 31,2024 if they did so before July 24, 2014 for a full refund even if tickets were non-refundable. We cancelled our flights on 7/21/14 and have been waiting to receive our refund of $3,898.60. I received an email yesterday from Orbitz saying that Malaysia Airlines denied our refund request. I called Orbitz customer service and after being on hold for 22 min I was connected to... More...
    (Airline)
    Erinroe's Picture   Erinroe    1 Comments   Comments
  • drake inn motel on 402 murfreesboro place in nashvillie tn: rude staff



    I purchase a room through orbitz.i go in to check in, so the lady getting the paper work together in give me two sheets to sign.so as im about to sign my name I'm reading what im about to sign in as im doing that she snatch the paper from me. In im trying to explain that im reading what im signing. i just dont put my name on anything without reading it first. So she say im not suppose to read it. And start getting loud and rude. As im talking she talking over me and going say you can go some where else. I ask can i speak to a manger in she said she is the manger. I am highly pist... More...
    (Hotels)
  • Don't stand by lowest price guarantee



    I recently checked into a hotel that I had booked through Orbitz for $199.00 a night. The hotel quoted me a price of $159.00 and they said that is the rate that I would be charged. When I was charged $199.00 from Ortitz I was told that was the price at the time I booked and that is what they wouldn't meet the hotel price! I only reached customer service after 7 attempts where I was told no one was available to help me. No more ORBITZ-- next time I would call hotel directly. Have no idea what they mean by lowest price guarantee. I guess if they tell you a room is $1000.00 and you... More...
    (Travel)
    Sandy1013's Picture   Sandy1013    1 Comments   Comments
  • Orbitz is not a good business



    I booked a room for two nights. There were 4 colleagues staying in one room so we booked a large suite with 2 beds. Upon arriving at the hotel we were given a tiny room with one bed. The hotel blamed Orbitz for not ensuring the room we booked was available. When I called Orbitz of course they blamed the hotel for not holding the room. Orbitz would not refund the cost of the original room. They only offered a $20 off future booking coupon! That's absurd. I'll never book with them again. More...
    (Hotels)
    Jessmacias1's Picture   Jessmacias1    1 Comments   Comments
  • Orbitz, poor customer care



    Tried to book a cruise, flight, and hotel in a package deal. Was advised over the phone with Orbitz employee that I could not do that, that I had to book each separately. So I did, booked the cruise, hotel and then within an hour attempted to book the flight. During this one hour or less time the airfare went from $1060. to $1340. I called Orbitz back to complain about this, since when I booked the hotel on Orbitz there was a note that read, "book hotel and flight together and save up to $560." If they had booked these when I first called I would have gotten the lower... More...
    (Travel)
    cart57's Picture   cart57    1 Comments   Comments
  • do not honor a reservation, customer service acnnot solve anything



    I have been booking several hotels using orbitz 1. I came to Midway UT to Zermatt 5* hotel they gave me cheaper room then I ordered from orbitz. they did not even had a room I ordered replying that room was not assigned correctly 2. My wife and 3 kids went to California next day and got into Best Western Oceanside INN hotel and manager kicked them out to a street not even letting them to check in orbitz never offered to solve an issue my first call to a customer service "agent does not know even where she works" figuratively she does not understand an issue even after repeating... More...
    (Hotels)
    georgepol's Picture   georgepol    0 Comments   Comments
  • Stranded in Quito because of Orbitz



    On our recent trip to Ecuador, I bought the following domestic route on Orbitz: Quito-Cuenca-Quito-Manta-Quito. The segments from-to Quito and Cuenca were fine. However, when we tried to get on the flight (July 29, 2014) from Quito to Manta, the carrier, Aerogal, now owned by Avianca, said we didn't even appear on the passenger list. The Aerogal agents that helped us couldn't find us on the list, no matter how many times or different ways they tried to locate our names or e-tickets. In the end, we had to buy the segment again at more than the original price we paid Orbitz. We sent... More...
    (Travel)
    luisjuansolis's Picture   luisjuansolis    0 Comments   Comments

Orbitz.com Reviews By Product

 

Orbitz.com Comments


Ronniejane says: (11 months ago)
 0
Customer service is a joke....
Orbitz have cancelled my tickets and still have my money, this has gone on now since I booked on 11th August and just when I thought it was sorted... It started again. So now they are telling me for three days in a row, that they need to review it. I'm so unhappy as now if I have to re book it will cost me much more. I can't get an answer and then they email me and tell me they rang me. But ha what a joke no missed calls on my phone. Today I am seeking legal advice, and I'm sick of being mucked around.
Never agin will I book through orbitz....
Veronica



tcasi10085 says: (1 year ago)
 0
DO NOT BOOK WITH ORBITZ, their customer service (CS) is nonexistent, once they take your money you are out of luck if the situation changes or you have any issues completing your travel. This is from experience. My husband and I had booked a flight from NYC to Tel Aviv to visit the holy cities at the end of July and now due to the conflict between Israel and Gaza, we were warned by the embassy to cancel our arrangements and my husband could not get the visa. Once we found out we immediately tried to contact Orbitz CS (about a month before we were scheduled to travel) and they told us that we had to call Ukraine airlines,(they purchased the flights directly from them and it showed up as such on my statement). We did that and they said they couldn't do anything that we had to go back to Orbitz... long story short they refused to refund us the money or any other option so now we have to dispute our transaction with our bank, they want us to go to a war zone!!??!! Unbelievable. SO PLEASE DO NOT BOOK WITH THEM! YOU ARE BETTER OFF USING GOOGLE FLIGHTS OR PRICELINE AND PURCHASING THE FLIGHTS DIRECTLY FROM THE AIRLINE. I travel at least 3-4 times a year, I had a similar issue where I had to reroute my flight with Ethiopian airways and they were much more accommodating.



ayounus0192 says: (1 year ago)
 0
Hello there,

I booked a flight on Orbitz.com, but didn't realize at the time that it was 47 hours long with 2 14hours long layovers. I have a request, can orbitz provide me with a hotel in Abu Dhabi as a courtesy, I would really appreciate if you could make this happen. Or just provide me with a voucher that i can use to book a hotel.
Thanks in advance.



darrenvieths7 says: (1 year ago)
 0
We have now been sitting in St. Petersburg, FL for five hours in a hotel parking lot that we do not have a reservation, even after we made a reservation on Orbitz. We have now been sitting here for over five hours waiting for them to find us a hotel after they screwed up our initial reservation. We sat on hold with three different individuals in the parking lot of the hotel while we should have been checked into our one-bedroom ocean view suite and should have been sitting on the beach. This is the absolute worst customer service we have ever experienced and we will never book on Orbitz again. We are a couple that travels more than once per month all over the world and we will never ever use this site again. I am absolutely shocked at the terrible service of this company, and will be sure to spread the word to never use this service.



IonBulmaga says: (2 years ago)
 0
So this is my story I booked a flight due to a family emergency, and the flight was from Boston to Frankfurt to Munich and after to Moldova .When I got to airport 3 hours before the flight to check in they informed me that I can't bird since I have no visa for Germany since Frankfurt to Munich is a domestic flight . I went to Lufthansa ticketink desk to se if anyone can help me and all they said is that they don't have anything similar and that I should call the agency that I booked with which I did after 30 min if hold agency transferred me back to Lufthansa coustomer service since is nothing to do with them. Well after another painful 45 min the coustomer representative fro Lufthansa tells me they don't have anything similar unless I can pay 1600$ extra on top of my 2200$ which I already spent . I was shocked I hang up and looked at the time it was 4:45 pm my original flight left !!! I went to the counter for tickets and ask a different person if he could help me he tried but unfortunately since so much time past the only option was to pay 1252 $ extra which was cheaper then someone else told me and I have to depart next following day and with a stop in Munich of 11 hours so ill be arriving on Sunday at 11:55 pm in Moldova . I had no choise and I did book it.
Well now let's get back for my reason of traveling on short notice , it was because my father had his second hart atack and was in a hospital and in all this time I spent in trying to get to Moldova he past away .... Now I'm writing this on Friday night on may third 2013 , the sad story I have no choice to wait till tommorow to get on my flight that Lufthansa charged me again to get there on almost Monday when is my loved fathers burial .
I will leave the same rewiev to orbitz which I will advice to evryone never to use.



latsyrc1982 says: (2 years ago)
 0
I Booked A Hotel In Myrtle Beach For St. Patricks Day(3/15-3/17)Weekend Through Orbitz. I Recieved An E-Mail That Confirmed My Reservations. After Driving 5Hrs To Get To My Destination, The Hotel Had A Cancellation Notice From Orbitz. I Never Cancelled! I called Orbitz Customer Service Line, Just To Be Put On Hold For Over 45Minutes. I Couldnt Get Through To Anyone. Luckily, The Hotel Had A Room Left. I Went Ahead And Paid Through The Hotel Which Was $70 More Dollars Than What I Had Originally Paid Orbitz, And Stayed.I couldnt Get Through To Customer service Until The Next Day At Orbitz.The CustomerService Representative Was VERY Rude To My Complaint. VERY Rude. She Argued, Cut Me Off From Talking, Put Me On Hold WHILE I Was Talking...Was Very Unhelpful. After Being On The Phone With Her For Over An Hour, She Said I Should Recieve My Refund From orbitz Within 72 Hour. What About The Extra $ That I Had To pay At The hotel? What About The Extreme Inconvenience? What About A Cancellation Fee For Reservations That I Didnt Even Cancel? We Shall See. I Am A Returning Customer Of Orbitz, But After What I Was Put Through, They Have Lost Me As A Customer. I Will Not Be Using Them Again.



charrrap says: (3 years ago)
 0
I was trying to purchase an airline ticket online. what happend, It did not went thru and I did it again and again hopeping that it will go through it didnt. I went banking online right away, OMG orbits chargrd my cards $2 three time. I was so disappointed because the transaction it didnt went through not complete but they charged us anayway. I called orbitz 800 number and the lady that answer the call said, "oh its just a pendig charges". I think orbitz its a rip off! the transcas it did not went through but yes they already charged me 2$ three times. I thought i can save money but no I ended up charges in my card that i didnt even get. it is a rip off! I try t convience another orbitz customer service if she could wave the phone charged if i do it on the phone because i couldnt do it online but she said she cant wave the $25 phone transaction fee, it is a rip off! instead of helping me to wave the $25 dollars they try to get more money out of me. It is a total rip off!



Voltaire45 says: (3 years ago)
 0
Orbitz vacation booking misleading

When I made my booking for a vacation trip in Cancun on March 4th on the Orbitz Web site, the option of "all inclusive" was offered and I made sure that I selected it. In the reservation confirmation, the note "EXCLUSIVE! Beach Hotel Promotion" was included which I interpreted as being the indication of the "all inclusive" option. When we arrived at the hotel, we were told that they had not had any agreement with Orbits for "all inclusive" since March 2011. Having re-checked Orbitz Web site for the same travel package on March 24th, the option of "all inclusive" no longer appeared. I called the Orbitz office from the hotel on March 24th and after an hour of wait and transfer, I was told that this was my word against theirs and nothing would be done. My guess is that this misleading information on the Orbitz Web site resulted from a sloppy maintenance of the Web site and they would not recognize their error. This is unacceptable. Beware!!!



sdgilliland says: (4 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (4 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (4 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (4 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



sdgilliland says: (4 years ago)
 0
Excursion RIP-OFF!!!! I booked my trip through Orbitz instead of going directly through the cruise line because they offered a $70.00 credit on an excursion. I chose an excursion and paid the extra $56.00. Then when I took the trip I realized that this excursion that THEY offered could not be taken because we would not be there yet. It never should have been offered. Worse part......not only did my travel agent through orbitz not help, but neither did orbtz. They pushed me off onto shore excursions (the company orbitz booked through)They denied me twice saying that 6 other people from my boat were there.Lie lie lie!!. I had to contact Carnival and get them to send me an email with the details of the time table that the ship was on to prove I wasn't there. Carnival who I didn't book from helped me when Orbitz did NOTHING. I did get back my $56.00 after all that effort but got screwed on the Orbitz end. FOOL ME ONCE SHAME ON YOU. FOOL ME TWICE SHAME ON ME.....That's not gonna happen



Edenpaz says: (4 years ago)
 0
Don't use orbitz to plan ur vocation they will lie to u n tell u how great everything is but when u get to the flight/hotel it's nothing like they say it is (in a bad way of course)
If u want to ask me in person about that email me at edenpazy@gmail.com n I'll get back to u as soon as possible.
Do ur self a favor don't contact orbitz!!!



navjot says: (6 years ago)
 0
Horrible experience masters in art of fraudulent charges.need class action suit to knock some saense into these




Post a comment for Orbitz.com

login with Facebook and share your reviews

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team