Orbitz.com Consumer Complaints All Reviews

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Orbitz.com Reviews

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  • Unethical Prectice


     
    Website makes you believe you can select airline seats. Then, after they take your money, they put a note on your confirmation that your seats are not assigned. When you call to complain, they tell you they cannot assign seats; that you have to wait for check-in day. When you ask why their website makes you believe you are choosing specific seats, they have no answer! HUGE amount of frustrating time spent with airlines to correct Orbitz deception! DON'T USE ORBITZ! More...
    (Travel)
    Gamovr's Picture   Gamovr    0 Comments   Add a Comment

  • orbitx is crap


     
    Yesterday I spent about 20 minutes filling in all the info for five, $274.00, round-trip tickets from Dallas, Texas to Orlando, Florida. We were to leave Dallas about 7:05 am on May 15, 2011 and return from Orlando about 3:00 pm on May 22, 2011. I pressed the button for the final payment and got some message saying Orbitz.com was not going to do the transaction—not going to sell me the tickets for $274.00 each. I spoke with a supervisor, no better luck. I called customer service and was told the price changed?!!!?. Come on. I was told a ticket was $274. The customer service guy... More...
    (Travel)
    jojo353's Picture   jojo353    1 Comments   Add a Comment

  • Website changed drastically


     
    The "add to calendar" was eliminated without any notice to loyal customers. I have wasted an hour trying to look for this link in the new website design and finally called a customer service rep who had not idea what I was talking about. I am going to have to switch to another company to book all of my very frequent business traveler. They did nothing to retain me as a customer and didn't even train their phone people to prepare them to answer questions. They just eliminated an important feature and hoped we wouldn't notice. This is a major inconvenience. More...
    (Travel)
    elmcity's Picture   elmcity    0 Comments   Add a Comment

  • Terrible customer service


     
    I tried to book a flight for 4 people on the orbitz web site. Since it was two father and sons with the same names it didn't work. Two were Jrs. I called customer support and they wanted to charge me $25.00 to book the flight for me. It was their issue with the site and they would not do the right thing and waive the fee. I told her that I would use a different site to book the flight and she hung up on me. I did book the flight through Hotwire. More...
    (Airline)
    dkemm's Picture   dkemm    0 Comments   Add a Comment

  • Horrible Customer Service Experience


     
    Back in Decemeber 2011 my wife and I booked a trip from the US to Sofia Bulgaria with a week stay-over along the way in Rome. I made this reservation over the phone with Orbitz and I made very clear to the rep making our travel bookings that we wanted the least amount of connections. The itinerary had us going from JFK direct to Rome (perfect). But on the next leg of our trip our rep suggested Rome - Frankfurt - Sofia. I asked whether there was anything on any other airline with less connections and was told no, there wasn't. So we booked it. Today I got notice that an extra... More...
    (Airline)
    lupy33's Picture   lupy33    1 Comments   Add a Comment

  • HORRIBLE Experience! I will NEVER use Orbitz Again.


     
    I attempted to book a flight this evening and although my account was charged, the ticket was never booked. When I attempted to find a customer service number, I was unable to find a number listed on the website. I ended up using the online chat. Which was not helpful at all. The people spoke to me as though I was unintelligent and did not understand what the problem was. Meanwhile they had no listing of my flight anywhere and kept trying to have me rebook the flight. I was finally directed to the customer service phone number; which provided little help. The representative also tried to... More...
    (Travel)
    jlburkett1's Picture   jlburkett1    1 Comments   Add a Comment

  • Bait and Switch


     
    I watched a flight from BHM to DUB for 3 days and the price stayed at $989. I decided to go ahead and book the flight. While I was trying to book the flight, the system timed out and I had to do the search again. This time the price had gone up. I, of course, did not book the flight at the higher price. What are the odds that a price stays the same for 3 days and then suddenly goes up while you are trying to book it? More...
    (Airline)
    vacationlover's Picture   vacationlover    0 Comments   Add a Comment

  • Bad refund experience


     
    I purchased airline tickets from Orbits, while it was really easy to do it, I had to cancel my travel plans, which was also quick and easy, problem came after 70 days and still didn't get the refund, tried to give them a chance and called them, their answer was that my bank was holding the funds and it was my banks fault, I contacted my bank and they said that orbitz never made any attempt of refunds, so I filed a complaint against them, I will never use Orbitz for future trips….their costumer support is very very bad as well... More...
    (Airline)
    unhappywithorbitz's Picture   unhappywithorbitz    0 Comments   Add a Comment

  • Decptive Advetising $250 Instant Code Doesn't Work


     
    Deceptive Advertising and Practice: I looked at several places to book online and have accounts with both Orbitz and Expedia. For the trip I was booking to Nassau, Bahamas January 23 - 27 2012, and I was booking it on 12/24/11, Orbitz was offering a $250 Bahamas Instant Promotion Code discount on air/hotel packages. I selected air through Delta and Comfort Inn Suites in Nassau (Paradise Island). The package came to $1472 for my wife and I LESS $250 Instant Promotion Code that it said this package qualified for. Upon purchasing, I was prompted to enter the "promotion code" and... More...
    (Travel)
    jsdonovan's Picture   jsdonovan    0 Comments   Add a Comment

  • Do NOT use ORBITZ


     
    I was very disturbed to find out that after inputting my debit card number, Orbitz charged my debit card but did book my travel plans. When calling them directly, their customer service said that it is a flaw in their system! They could not accept debit only but held the funds up so that I could not book elsewhere!! HORRIBLE EXPERIENCE AND I WILL NEVER USE AGAIN. After discussing with friends, it is a common occurence!! More...
    (Travel)
    tholmes35's Picture   tholmes35    0 Comments   Add a Comment

  • Bad sale rep and rip off!


     
    Use another agency instead! I called and book over the phone and they can't book my flight and my daugther flight with 2 credit cards. He booked my flight is fine but while they are booking my daughter flight, the price gone up. Why can't he book at the same time and pay with 2 credit cards? So he wait for the price to go up and try to book the same exactly flight for my daughter. Price gone up $300 in 5 minute because of the stupidity of sale rep. who I can't even understand his accent. I ended up cancelling my flight but they charge me $25 fee. Is this fair for customer?... More...
    (Travel)
    pookochan's Picture   pookochan    0 Comments   Add a Comment

  • Unhappy traveller


     
    I tried to book a flight with Orbitz. They kept saying the price I choose was 'unavailable' and then increasing the price. Finally I managed to get through to pay. They then didn't accept my card. I bought it with another card. They charged me for the flight that didn't go through. I rang up to get the money back and was told it would take 10 days. I don't think this is acceptable. More...
    (Travel)
    loobybrush's Picture   loobybrush    0 Comments   Add a Comment

  • Bait and Switch


     
    This review has been resolved or replied to by this company. I was following the prices of Orbitz online for over an hour for a trip to Cozumel. As soon as it changed, I tried booking it for $728 when the promo code and check box for car rental did not pop up, I called customer service immediately. After going through the entire itinerary, big surprise, the price had gone up to over $2,000! What a waste of time. I have used other discounters without this problem. Now, I am reluctant to use Orbitz again, knowing I may miss a real opportunity elsewhere. I am aware of what time airlines change their prices and how discounter work as I travel... More...
    (Travel)
    nhtravel's Picture   nhtravel    1 Comments   Add a Comment

  • Orbitz Price Assurance is a Scam


     
    Beware, Orbitz price assurance is not what it sounds like. If the ticket you book goes down in price you DO NOT get a refund... you only get the refund if another orbitz customer (not any customer) books the same trip, same day, same flight. After waiting on hold and talking to many people at orbitz I understand the policy now but still feel tricked and misled. To make matters worse after a little googling you can find hundreds of stories of people having proof that a friend or relative bought a ticket meeting all criteria but orbitz did not automatically give the refund. Only after... More...
    (Travel)
    davidsaxby's Picture   davidsaxby    1 Comments   Add a Comment

  • Oribitz is a rip off


     
    This review has been resolved or replied to by this company. I booked a room through orbitz, about 5 minutes later I saw the same room at the same hotel for $30/night cheaper on EXPEDIA. Orbitz would not honor the price match that they adertise. Apparently I failed to read the find print about someone else “booking a room at the same hotel for less”. Furthermore, a few minutes after seeing a lower price on EXPEDIA, Orbitz started matching the EXPEDIA price; unfortunately for me ORBITZ would not refund the difference. I will never use ORBITZ again; I have had success using EXPEDIA and will continue to do so in the future. More...
    (Travel)
    kstgomez's Picture   kstgomez    0 Comments   Add a Comment

  • Orbitz is a Scam


     
    The company advertises prices that aren't actually available. They continue to show the prices that aren't available and then claim that the tickets sold out when you call them. However, when you refresh your screen and do a new search the continue to show the same low prices. It is false advertisement and they seem to think that it is acceptable not to honor their advertised prices. More...
    (Airline)
    shell01's Picture   shell01    0 Comments   Add a Comment

  • Free excusion


     
    I booked my cruise through Orbitz.com in May, 2011. The promotions are free excursion or hotel ($70 value). I chose the excursion for our trip, unfortunately the excursion was canceled. I tried to talk to Orbitz.com customer service(manager)for applying the credit to future hotel credit, they said "no". There is high change that excursion could be canceled because of weather condition in the sea. That's why I say "free excursion" offer is mostly a scam!!! Please learn the lesson from me! More...
    (Travel)
    Hongthan's Picture   Hongthan    1 Comments   Add a Comment

  • A Huge Rip-Off


     
    Orbitz charged me the hotel compensation fee, that's the fee that the hotel owes Orbitz for listing with them online, an additional $77. I will never use Orbitz again, if I had known about this fee I would have booked directly with the hotel. What sense does it make to have a third party book a hotel room for me if it isn't going to be cheaper? More...
    (Travel)
    sallyO's Picture   sallyO    1 Comments   Add a Comment

  • Paying to cancel for no confirmation


     
    I recently attempted to book a flight through Orbitz. I never received the confirmation screen after trying to purchase the flight, nor did I receive a confirmation email. Since I had been having problems booking the flight and had no information that I did indeed have a ticket, I booked with another airline to ensure I had a ticket. Then I saw Orbitz had charged my credit card. It's absurd that I should have to pay $125 airline cancellation fee plus $30 orbitz cancellation fee for something that was not my error. I've tried to call Orbitz twice but get lost in customer service. More...
    (Travel)
    irritatedorbitzer's Picture   irritatedorbitzer    2 Comments   Add a Comment

  • Hidden Seat Selection Charges


     
    I purchased 3 flight tickets yesterday for my husband, my 65-year-old mother-in-law and myself. I chose 3 seats together in a row (as I usually do before paying for the tickets), then I made the payment. After a while, I went back to print out my tickets, I was surprised to see that there was no seat assigned for us. I couldn't believe it because I did choose our seats. So I went to select again and again, but it kept showing something like the seat selection is unavailable. I was really confused, because those seats were marked as available, but Orbitz just didn't let me choose... More...
    (Airline)
    XBFL's Picture   XBFL    1 Comments   Add a Comment

  • Awful Customer Service


     
    I purchased a hotel and flight package from LA to Cabo San Lucas several weeks ago. This package has since gone down over $200, plus there is now a free hotel upgrade offered. I called Orbitz, explaining that since is the EXACT same package, I would like them to honor the new rate (I would be happy to take a credit, as I have been a loyal Orbitz consumer for many years) and help me connect to the hotel so I could secure the free upgrade now being offered. After speaking to a rep and getting nowhere, I had to call back the next day to speak to a supervisor. She was incredibly condescending... More...
    (Travel)
    tiffanym6's Picture   tiffanym6    1 Comments   Add a Comment

  • Horrible Customer Service in Handling Costly Complaint


     
    In July my husband & I purchased 2 tickets from Austin to Bozeman, Montana for the holidays- our round-trip flights cost $915 in total, just over $450 per person. On 11/29 my family asked me to re-forward the flight arrangements which I had not looked at since August, the last time I was emailed a flight change notification. When I logged into Orbitz to retrieve the itinerary and clicked on my "Bozeman Trip", the details revealed that there were no connecting flights from Denver to Bozeman on the outbound trip, though the return trip was still intact. I looked back at all... More...
    (Airline)
    mkaustin's Picture   mkaustin    1 Comments   Add a Comment

  • canceled flight and unable to rebook


     
    Booked a flight through Orbitz and then some circumstances came up and was unable to leave then. So we canceled the flight online and the website said we had until september of 2012 to rebook. Ready to book and it is only November and know they say it had to be booked by October. Same thing as I have seen Orbitz blames the airlines and the airlines blames Orbitz. All I know is I am out $550.00 dollars and They keep saying they are working on it with the airlines when I call them back after they do not call me back when they say they will. Know all the flights are booking and the prices keep... More...
    (Airline)
    rkleinberg's Picture   rkleinberg    0 Comments   Add a Comment

  • orbitz is full of shit!!!


     
    they had Thanksgiving flight sale - after you book your flight - they tell you Sorry,but price has been changed & would you like to buy same ticket 4x more expensive? you start your search all over & see the same cheap tickets are still available!!!! you're trying to book them again - SAME SHIT!!! after they take your credit card info - oh,sorry this price is not available -do you want to pay 4 times more? After trying a few times, you call representative who trying to help you out for $25!!! I wasted 40 min on the phone to hear from the idiot - SAME SHIT - do you want to buy... More...
    (Airline)
    victory0207's Picture   victory0207    0 Comments   Add a Comment

  • Orbitz sucks


     
    Never deal with Orbitz again. I have been a loyal customer to this 3rd party company since 2004. I spoke to a representative about a flight change within a 24 hr grace period. I was informed to call back the next day. When I called back the next day I was no longer able to have a "courtesy" cancellation. Guess what ....we can hold this flight for future and apply a $150 rebooking fee....$30 fee...although it was our company's fault. Also, let's tell you it is the airline's fault USAirways....USAirways blames Orbitz. Lesson learned. I will book a flight... More...
    (Travel)
    Missy79's Picture   Missy79    0 Comments   Add a Comment

  • Extremely disappointed with their service


     
    Following is a letter that I sent to Orbitz after a reservation with a hotel. In short, I booked a room with Orbitz, arrived to check in at the hotel, found roaches in the room, told the hotel staff that I would not be staying, had them tell me they understood and would be able to receive a refund. I then proceeded to spend the next six days trying to get a refund from Orbitz only to get the run-around time and time again. Finally, talked to a supervisor who told me that I would not be able to receive a refund because the hotel would not approve it. Thus the following Email to the... More...
    (Hotels)
    ccheatha's Picture   ccheatha    0 Comments   Add a Comment

  • Flawed travel info


     
    Booked an international flight with Orbitz. Called the airline to confirm and they couldn't find my reservation. After a lengthy search my reservation was found with United but my reservation was shown on US Air with Orbitz. Called United and they confirmed my reservation but couldn't fix it since it was booked through Orbitz. When I asked United if they had this happen before and he stated that it does happen with Orbitz. I had to argue with Orbitz to get them to get the reservation corrected through British Air, due to their booking; took over an hour. When I complained about... More...
    (Travel)
    gabbyg10's Picture   gabbyg10    0 Comments   Add a Comment

  • Horrible customer service


     
    Filed against : Orbitz 500 W Madison St Ste. 1000 Chicago IL 60661-2559 Complaint Description: 1) I attempted to purchase 2 round trip airline tickets from Toronto to Mendoza Argentina, total of $1942.00 2) At checkout, an error message came up, with a back button and a phone number at the sidebar 3) I went "back" and rechecked all of the information, all correct, and pressed the "next" or "continue" or "buy" button 4) Error message again 5) I called the number listed as "customer service" to resolve the issue and make sure... More...
    (Travel)
    mtnluvr's Picture   mtnluvr    0 Comments   Add a Comment

  • Never ORBITZ


     
    This review has been resolved or replied to by this company. Due to a medical emergency (my husband was diagnosed with cancer and needed a stem cell transplant, so couldn't travel), we needed to cancel the round trip flight to HI that was scheduled for the next month. Orbitz said we could cancel our round trip flight to Hawaii, and we would have until the end of Aug. to book a new flight using the credit from the cancelled flight. I believed them, BUT Of course, like everyone else on this web site is saying, Orbitz is dishonest, they waste your time by putting you on hold for ever, and they blame the airline co. not themselves for failing... More...
    (Travel)
    helpplease's Picture   helpplease    0 Comments   Add a Comment

  • You cannot reserve your seats through Orbitz


     
    On July 25, 2011, we purchased two tickets for the Alaska flight 650 from PDX to PHX on September 25, 2011 (Orbitz record locator AP110101NS59S2GZ). At that time, plenty of seats were available to choose from, and we chose two seats in the middle of the plane, including an isle (I am a tall person). Orbitz never told us that our request for seats was not approved, and Alaska put us on the very last row and did not give us an isle. In addition to being near the toilet, the last-row seats do not recline, which makes them inconvenient for a tall person. If we were to purchase our tickets... More...
    (Travel)
    INTJ's Picture   INTJ    0 Comments   Add a Comment

  • DON'T GO TO ORBITZ


     
    Orbizt just informed me my flight for this Christmas was cancelled. They said they had to cancel it due to the holiday and couldn't find another flight for me or airline even though I told them their were plenty of airlines and flights with the same schedule and destination I paid for but it's just a lot more now. To make a long story short, they told me they're going to give me a refund and to rebook the flight on their site. They charge 2x as much now from what I paid and why would I want to give them business. I booked my flight with Cheapoair, which is what I normally use... More...
    (Travel)
    rei729's Picture   rei729    1 Comments   Add a Comment

  • Too expensive


     
    I was in the middle of buying an airline ticket one way for 78 bucks and in a matter of minutes price went up to 112.00. So, I figured they are going up, i should buy them now. Well,hours later I looked directly on Spirit airlines and the tickets were $59. What a difference! I could not believe it. I called customer service, the lady at Orbitz said that she couldn't refund me and that she could match it for 87 just like one in the morning flight. So, I asked her than "would have to change my flight right?" She answered "no." And so I said than I want to do... More...
    (Airline)
    myrnalabo's Picture   myrnalabo    0 Comments   Add a Comment

  • Unbeliveable


     
    My husband made a reservation for a flight and car rental for Guadalajara, Mexico. When he made the reservation he was told he needed a credit card. We don't have one we only have our debit card wiht the visa logo and orbitz stated that that card would be ok. Once, my husband went to pick up the car at the airport he was not able to because he didn't have a credit card. Therefore, they cancelled his car rental. I called Orbitz in order to get a refund and they still took $25.00 for the cancellation even though it was not our fault because it was their policy. It they... More...
    (Travel)
    Natasha3's Picture   Natasha3    0 Comments   Add a Comment

  • Disappointed


     
    This review has been resolved or replied to by this company. I'm a frequent flyer - traveling about 4-5 times a month and had used Orbitz in the past for my more complicated travel plans. However, I will never use them again after this last trip! When my travel was disrupted due to Hurricane Irene, I tried to get ahold of an Orbitz Representive for 4 days straight - once staying on hold for 3 hours - and was never able to talk to a live person about my flight. Then when I showed up at the airport, I was told that my flight had been canceled and I couldn't get on. I was shocked! They made me pay an additional $300 to re-book my flight on top... More...
    (Airline)
    FrequentTraveler10's Picture   FrequentTraveler10    0 Comments   Add a Comment

  • ORBITZ CHARGES SERVICE FEES


     
    Just received my credit card statement and was surprised to see a $13.98 charge from Orbitz. Called their Customer Service and was told Orbitz charges a service fee on top of the airline price listed. Supposedly there was somewhere in the booking process that indicated Orbitz charges a service fee, but not anywhere that I saw. I was certain their advertising states that no service fees, but can't find anywhere on their web site whether they charge or not. BUYER BEWARE - ORBITZ CHARGES SERVICE FEES !!! More...
    (Travel)
    planoiceman's Picture   planoiceman    1 Comments   Add a Comment

  • Orbitz Cancellation Policy is misleading


     
    I made 2 reservations to Canada with Orbitz for a total cost of $1400 on Air Canada. When I had to cancel due to unforseen circumstances, I agreed to pay a $150 cancel fee plus $30 service fee per ticket. When I called 2 months later they claimed I had to pay a $258 service fee per ticket. I was also informed for the first time, that since the new tickets I booked had a total cost of only $700 that I would be forfeiting the several hundred dollars I did not spend - no credit voucher or similar option was available to me. In order to determine this, I spent more than 2 hours on the line... More...
    (Travel)
    lsavitor's Picture   lsavitor    0 Comments   Add a Comment

  • Hertz Nicaragua operating under an unfair business practice


     
    Dear Sirs, I am writing to inform you of my dissatisfaction with the service at the Counter of Hertz Rent a Car at the Nicaragua Airport on 07 September of this year. On September 7th 2011 I made a reservation online through Orbitz.com. My reservation was approved and I received the following quote Car Information Trip Name: Managua 09/07/11 Driver: CLAUDIO MONTENEGRO Rental car company: Hertz Confirmation number: F2241082233 Car type: Economy Car Pick-up date: Wed, Sep 7, 2011 11:00 AM CST Drop-off date: Thu, Sep 8, 2011 11:00 AM CST Pick-up location: Hertz Autusto... More...
    (Travel)
    claudiomontenegro82's Picture   claudiomontenegro82    1 Comments   Add a Comment

  • Very poor problem resolution


     
    I originally booked a flight to Istanbul with ORBITZ.COM on 2/23/11 that included US Airways flight #6734 from SFO to LAX. There was a schedule change on 8/21/11 and I was notified that I had been switched to US Airways flight 6530. However at that time I was not re-accommodated by United who operates the flight. This was not discovered by ORBITZ, but by myself. When I contacted ORBITZ on 9/6/11 they would only accommodate me on US Airways flight #6730, which imposes a 9 HOUR LAYOVER. After speaking with supervisors, managers and numerous agents at ORBITZ, I was unable to reach a... More...
    (Travel)
    kjparis's Picture   kjparis    2 Comments   Add a Comment

  • Access American Travel Insurance is a SPAM!!!!


     
    I can't believe Orbitz using Access American Travel Insurance.Crazy!!!! Access America IS A RIP OFF! I never post reviews about a company but I HAD TO TELL EVERYONE THAT ACCESS AMERICA is a FRAUD!!!! I wish I had read all of this BAD REVIEWS before I purchase this SCAM.I wish I could safe everyone from buying this travel insurance online. I can't believe that this company is probably making millions off of person and the small amount of people that fill a claim DO NOT GET APPROVED and trust me we have ALL read the policy and fall in the rules of a refund. Access American is just... More...
    (Insurance)
    lawre022's Picture   lawre022    0 Comments   Add a Comment

  • unwanted travel insurance


     
    It's been several years since I last booked a flight via Orbitz. Seconds after my flight information was confirmed, I remembered WHY I had stopped using Orbitz. They tack on unwanted flight insurance. It was reasonably easy to cancel, but I had to waste a certain amount of time figuring out how to do so, and then to make an international calls at my expense. Moral of the story: If the deal offered by Orbitz insn't a LOT better than other offers, avoid Orbitz. If the deal is too good to resist, be prepared to invest some time cancelling the travel insurance, assuming you... More...
    (Travel)
    Italybuddy's Picture   Italybuddy    1 Comments   Add a Comment

  • No service in a crisis


     
    I reserved, on Orbitz.com, a round-trip from San Jose, Ca. to JFK (NY)on Jetblue. The return leg of my trip, scheduled for 8/28, was canceled due to hurricane Irene. I tried to re-schedule by going to orbitz.com, but was advised that I would need to call their 800 customer service to re-book a flight canceled by the hurricane. I was on hold for TWO HOURS!! before I finally gave up. I was also unable to reach anyone at Jetblue. I managed to re-book a new flight with a different airline out of a different airport (LaGuardia) through Travelocity. I know this was a difficult... More...
    (Airline)
    Shutterdoc's Picture   Shutterdoc    0 Comments   Add a Comment

  • terrible


     
    through Orbitz I booked a multi-part set of flights - Newark to Paris, and then to Vienna to Tel Aviv, and then return to Newark. At every airport my flight information did not exist and I had to stand in lines and then explain over and over that I booked through Orbitz, and with help I would get on the flight. Then the same thing would happen at the next airport. Orbitz acknowledged in an e-mail that they made a mistake and my information wasn't transmitted properly to the different airlines. I feel I should receive a full refund for the amount of aggravation and time I've... More...
    (Travel)
    Msrilyn's Picture   Msrilyn    0 Comments   Add a Comment

  • Not What I Paid For !


     
    Want a car? Great low prices BUT they don't tell you that the insurance you buy isn't worth the paper it's written on. It isn't the same insurance you get from the car rental company. Oh, book a hotel -- great ! But wait, we'll tell you the room has A/C -- surprise, it doesn't. We'll tell you it has complimentary WI FI internet access -- ooopps, it doesn't. Go ahead and call orbitz to make a change -- good luck. I was on hold at the rental car pick up location for 1.5 hours and never talked to an agent. I was on hold for 2 hours at the hotel... More...
    (Travel)
    epanning's Picture   epanning    0 Comments   Add a Comment

  • Helpless


     
    Discussion Thread Customer By Email ( Paul) 08/23/2011 07:55 PM I didn't stay at the Hotel, I got there and they said I didn't have a reservation. And Orbitz still billed me. I want my money back, I've called many times tried email and I'm not getting anything here. Please Help Me!!! By the way I will never use your company again!!! Clayne Wheeler 406-451-1611 From: Orbitz To: clayne1207@yahoo.com Sent: Wednesday, December 31, 1969 4:00 PM Subject: Your reservation confirmation PBORB1824028934 Your reservation confirmation Dear Clayne ,... More...
    (Hotels)
    Clayne's Picture   Clayne    1 Comments   Add a Comment

  • Terrible!


     
    This review has been resolved or replied to by this company. Mistakenly spelled name wrong for someone booked flight for. Immediately noticed it & called Orbitz. They assured me it was fixed and I would receive email confirming this. Never received email so called back. Was again ASSURED name fixed and they even sent me an email stating that it was fixed with the airline (Delta). When friends arrived at airport to board, they are told NO because the name was spelled wrong! They missed flight! Called Orbitz and they said we would have to pay $50 per passenger to Delta to fix this, when they had assured me the week before that it was fixed!... More...
    (Airline)
    jamros's Picture   jamros    0 Comments   Add a Comment

  • Awful experience


     
    This review has been resolved or replied to by this company. I will never use Orbitz again. No seats on airlines after several requests and promises; long holds with customer service who just read scripted answers; not able to check in online or select seeats; airline counter said they can do nothing with Orbitz tickets; at least 5-6 hours of customer service time to resolve with only one resolution and no answers. I WILL NOT USE ORBITZ AGAIN. Not worth my time. Very unprofessional. More...
    (Airline)
    keikismomx3's Picture   keikismomx3    0 Comments   Add a Comment
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