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  • Changed flight and was NEVER notified!



    I booked flights for our wedding in St. Lucia back in February of 2014. We realized one couple could no longer attend due to a medical reason. We were finally able to get American Airlines to transfer the flights to two other family members. When my brother in law was talking to his travel agent about it, she noticed that the flight we were supposed to be taking out of Pittsburgh at 6:30am and connecting in Miami to fly to St. Lucia was no longer available! The change was made on April 20th, 2014 and ORBITZ did NOT notify us of this change. I found out less than two months prior to the trip... More...
    (Airline)
    JENAHOGE13's Picture   JENAHOGE13    2 Comments   Comments
  • Charge more for hotel room than the hotel does for regular customers!



    After booking a room at the Hotel Colorado in Glenwood Springs, Co through Orbitz, I was charged $139.34 ($125.32 for the room plus taxes) for the night of 9/15/14. After checking out the next morning at the hotel, they ended up double charging me for the room and only charged me $109.99 for the night (total of $146.80 with room service). I have had the double charge removed by the Hotel Colorado. When I called Orbitz to ask why I was charged more through them than I would have been charged just walking into the hotel and asking for a room for that night, they told me that the $109.99 that... More...
    (Hotels)
    dhaws86's Picture   dhaws86    2 Comments   Comments
  • Orbitz worst online flight booking company ever



    Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itinerary with a flight leaving at 6 am. They put my 7yr old son as the primary on the account and would not speak to me as I was not the primary. Really? I was transferred back into the system over 3 times. The automated system when I called in was choppy and not functioning properly. I had to call several different times just to get the system to work. When I finally got to speak with a representative I was told that the free cancelation did not exist even though it is... More...
    (Airline)
    wburger77's Picture   wburger77    1 Comments   Comments
  • Refund for Malaysia Airline flight cancellation



    My husband and I booked our honeymoon flights on Malaysia Airlines via Orbitz. Following the MH17 disaster, Malaysia airlines issued a statement that people could cancel or postpone any upcoming flights through Dec 31,2024 if they did so before July 24, 2014 for a full refund even if tickets were non-refundable. We cancelled our flights on 7/21/14 and have been waiting to receive our refund of $3,898.60. I received an email yesterday from Orbitz saying that Malaysia Airlines denied our refund request. I called Orbitz customer service and after being on hold for 22 min I was connected to... More...
    (Airline)
    Erinroe's Picture   Erinroe    1 Comments   Comments
  • drake inn motel on 402 murfreesboro place in nashvillie tn: rude staff



    I purchase a room through orbitz.i go in to check in, so the lady getting the paper work together in give me two sheets to sign.so as im about to sign my name I'm reading what im about to sign in as im doing that she snatch the paper from me. In im trying to explain that im reading what im signing. i just dont put my name on anything without reading it first. So she say im not suppose to read it. And start getting loud and rude. As im talking she talking over me and going say you can go some where else. I ask can i speak to a manger in she said she is the manger. I am highly pist... More...
    (Hotels)
  • Don't stand by lowest price guarantee



    I recently checked into a hotel that I had booked through Orbitz for $199.00 a night. The hotel quoted me a price of $159.00 and they said that is the rate that I would be charged. When I was charged $199.00 from Ortitz I was told that was the price at the time I booked and that is what they wouldn't meet the hotel price! I only reached customer service after 7 attempts where I was told no one was available to help me. No more ORBITZ-- next time I would call hotel directly. Have no idea what they mean by lowest price guarantee. I guess if they tell you a room is $1000.00 and you... More...
    (Travel)
    Sandy1013's Picture   Sandy1013    1 Comments   Comments
  • Orbitz is not a good business



    I booked a room for two nights. There were 4 colleagues staying in one room so we booked a large suite with 2 beds. Upon arriving at the hotel we were given a tiny room with one bed. The hotel blamed Orbitz for not ensuring the room we booked was available. When I called Orbitz of course they blamed the hotel for not holding the room. Orbitz would not refund the cost of the original room. They only offered a $20 off future booking coupon! That's absurd. I'll never book with them again. More...
    (Hotels)
    Jessmacias1's Picture   Jessmacias1    1 Comments   Comments
  • Orbitz, poor customer care



    Tried to book a cruise, flight, and hotel in a package deal. Was advised over the phone with Orbitz employee that I could not do that, that I had to book each separately. So I did, booked the cruise, hotel and then within an hour attempted to book the flight. During this one hour or less time the airfare went from $1060. to $1340. I called Orbitz back to complain about this, since when I booked the hotel on Orbitz there was a note that read, "book hotel and flight together and save up to $560." If they had booked these when I first called I would have gotten the lower... More...
    (Travel)
    cart57's Picture   cart57    1 Comments   Comments
  • do not honor a reservation, customer service acnnot solve anything



    I have been booking several hotels using orbitz 1. I came to Midway UT to Zermatt 5* hotel they gave me cheaper room then I ordered from orbitz. they did not even had a room I ordered replying that room was not assigned correctly 2. My wife and 3 kids went to California next day and got into Best Western Oceanside INN hotel and manager kicked them out to a street not even letting them to check in orbitz never offered to solve an issue my first call to a customer service "agent does not know even where she works" figuratively she does not understand an issue even after repeating... More...
    (Hotels)
    georgepol's Picture   georgepol    0 Comments   Comments
  • Stranded in Quito because of Orbitz



    On our recent trip to Ecuador, I bought the following domestic route on Orbitz: Quito-Cuenca-Quito-Manta-Quito. The segments from-to Quito and Cuenca were fine. However, when we tried to get on the flight (July 29, 2014) from Quito to Manta, the carrier, Aerogal, now owned by Avianca, said we didn't even appear on the passenger list. The Aerogal agents that helped us couldn't find us on the list, no matter how many times or different ways they tried to locate our names or e-tickets. In the end, we had to buy the segment again at more than the original price we paid Orbitz. We sent... More...
    (Travel)
    luisjuansolis's Picture   luisjuansolis    0 Comments   Comments
  • Purchase confirmed no confirmation received...NO FLIGHT!!!!!!!!!



    The customer service center is laughable. Not only are they unresponsive to any questions they have zero knowledge about their own polices. BEWARE with your credit card information. DO NOT authorize any charges because they will not confirm a flight. After 3 phone calls and 2 hours of my life, nothing was resolved. I heard more home alone and wedding march hold music than any answers to my questions and concerns. First my frustrations began when trying to book a simple domestic round trip flight online. When I needed to contact someone directly since I did not receive an email with my... More...
    (Airline)
  • Orbitz- Did not honor the reservation



    Recently we booked a hotel room in Miluakee, WI and upon our late arrival we were notified by the front desk that the room was occupied and had been occupied at the time of our reservation. Granted, we had booked the room earlier that day, and we do understand that mistakes happen. However, as soon as the front desk at the Hilton realized the mistake that Orbitz had made, early that afternoon, they called them and requested that Hilton be given a number to call to inform us of the mistake. Due to Orbitz policy they were not authorized to give out our number and instead promised that they... More...
    (Hotels)
    carmichk's Picture   carmichk    1 Comments   Comments
  • Orbitz: Impossible phone service and lack of response on an important safety issue



    A month ago I booked a flight on Turkish Airlines with a stopover in Istanbul. After a series of nearly 2000 rockets launched against Israel and harsh anti-Semitic comments by the PM of Turkey ("Israel is worse than Nazi German") and riots during which our embassy was attacked our Foreign Ministry urged Israelis to not travel to Turkey because of the risk involved. I have been trying to change my ticket for three days through Orbitz. I have been on international long distance calls with Orbitz for more than four hours. I have been cut off, given incorrect information and found... More...
    (Travel)
    steve39's Picture   steve39    1 Comments   Comments
  • ORBITZ WANTS US TO FLY TO A WARZONE!!



    DO NOT BOOK WITH ORBITZ, their customer service (CS) is nonexistent, once they take your money you are out of luck if the situation changes or you have any issues completing your travel. This is from experience. My husband and I had booked a flight from NYC to Tel Aviv to visit the holy cities at the end of July and now due to the conflict between Israel and Gaza, we were warned by the embassy to cancel our arrangements and my husband could not get the visa. Once we found out we immediately tried to contact Orbitz CS (about a month before we were scheduled to travel) and they told us that... More...
    (Travel)
    tcasi10085's Picture   tcasi10085    2 Comments   Comments
  • Hampton Inn Denver-International Airport



    Had a confirmed reservation for a handicap room (late arrival) that was not honored. Reservation was made 2 weeks in advance. I am a Hilton Honors member and that made no difference. 1:30 a.m. before I was shuttled to another more expensive hotel that did not have a handicap room available - Disabled vet husband was not able to use the shower or go to the bathroom unaided. The clerk stated that my reservation had been canceled because my card was not valid (untrue) and that I had been notified/ contacted (untrue). More...
    (Hotels)
    Tero's Picture   Tero    1 Comments   Comments
  • Mystery fees



    Booked flights with Orbitz (Jet Blue) for a business trip which cost $688.00. I was forced to change my return flight to a day earlier, and received a receipt via e-mail with "Total due at booking, $915.00" this is expensive, but I had to change so i'm okay with it. Making a change like this, one would expect some sort of nominal fee for a change, and in Orbitz terms and conditions it says a $30.00 change fee. Again, i'm okay with that. Here is the problem: My credit card statement shows up and when I add up the total charges I come up with $1095.00, which is $150.00... More...
    (Airline)
    micmaynard's Picture   micmaynard    1 Comments   Comments
  • uncorrected mistakes



    I have been sold a flight by Orbitz World Wide that has a transfer time under the required minimum recommended by the airline - Jet Airways - in Mumbai. The transfer time is 1 hour (half an hour under the required minimum). Orbitz World Wide is taking no responsibility for this mistake. Response By Email (Maria) (06/25/2014 09:07 PM) Dear Lehani, Thanks for your e-mail. I understand that you would like to make changes to your flight free of charge because your ticket does not have the minimum connecting time recommended by Jet Airways. At this point Lehani, we are unable to accept email... More...
    (Airline)
    Lehanii's Picture   Lehanii    1 Comments   Comments
  • Never book Orbitz



    Do not book group flights with Orbitz!!! we had confirmed our flights several days in advance and arrived early to the airport the day of departure. We were told that our tickets didn't exist, had to rebook through the airline, then our baggage was lost. on the return flight, we made it through security and got to the gate tofind out that our tickets weren't paid for....we paid for them three months ago. Orbitz has been zero help in resolving this issue, and has led us in circles regarding our tickets and iteneraries. DO NOT USE. More...
    (Travel)
    angryredhead's Picture   angryredhead    1 Comments   Comments
  • Orbitz hung us out to dry (family of 8)



    We got shafted by Fiji Airways in Australia...unfortunately the 8 grand we paid to Orbitz for tickets didn't mean jack...they could have got us a direct flight that would have solved everything, but instead hid behind Fiji Airways and said, "So sorry, we can't do anything to help you guys."...right. Here we are a family of 8 and stuck traversing the continent of Australia only because they would 'fix' the situation. Very disappointing in a this big time travel company. More...
    (Travel)
    BrandonBuser's Picture   BrandonBuser    0 Comments   Comments
  • False advertising



    I purchased tickets online and I got a "thank you" for my purchase, but no confirmation. I contacted Orbitz customer service and found put that just as I purchased it the price went up $50! Seemed like a convenient coincident for them....or false advertising...??? Anyway, they didn't even offer some kind of refund or anything for the unfortunate incident and it taking an hour to get it all worked out and purchase new tickets at the higher price. If they are known for good customer service then I would expect some sort of refund or something. Never to use the site again! Margaret More...
    (Airline)
    QBee's Picture   QBee    0 Comments   Comments
  • Worst Hotel Ever



    This review has been resolved or replied to by this company. I reserved a hotel through Orbitz and paid $205.24 for 3 days in San Antonio. As i arrived to check in, the hotel look deserted. I went with my friends to check in, i asked the clerk to show me the room because i had a bad vibe from the beginning. She took me to show me the room, and she said "the room has not been cleaned for 3 months." As she opened the room, there was bugs, mold, dust and even spiders all over the place. I simply turn my back and said i do not want the room. I called Orbitz to refund me my money stating what had happened. After staying on the phone for about 2... More...
    (Hotels)
    kalachraf's Picture   kalachraf    1 Comments   Comments
  • Orbitz Failure to Compensate



    This review has been resolved or replied to by this company. We are a group of 5 and we booked via Orbitz on Alitalia a multiple destination trip. We were shocked to discover by mere coincidence, only TWO days before travelling that Alitalia cancelled the flight and placed us in another one which reaches the destination late at night instead of morning (as was the case in our original booking)! Of course, we rejected the option of reaching our destination at night (it ruins the whole day) and at the same time Alitalia had no other flight options on that day. We had two solutions: Either we accept the bitter reality and remain in this late-night... More...
    (Airline)
    bibo123's Picture   bibo123    1 Comments   Comments
  • Orbitz Hawaiian Airline Booking



    My reservations for interisland travel was made in January. In March, I was told that my booked flight needed to be changed. Time added to airline wait time from Honolulu to Lihue was 4 hours instead of the original 1 1/2 hour, and another 4 hours from Lihue back to Honolulu a couple days later. Essentially, we lost a full day of our 5 day vacation because of reservations made throught Orbitz. Never again:( More...
    (Travel)
  • Refused to offer me another flight day even with insurance



    Orbits is TERRIBLE and RUINED my 16 year reunion with my love, they refused to help me switch my flight dates instead I was forced to cancel and go through their insurance claims dep who want person medical information that has nothing to do with why I couldn't be accommodated. Four hours on the phone shuffled between the CRAP airline Spirits these people are RUDE. I will never do business with ORBITS again and my LOVE has major pull in Orlando and is putting out a "don't use Orbits waring " maybe people will learn how the RIGHT way to do business is ... More...
    (Airline)
  • orbitz canceled my reservation and now im on the street at 7 weeks prego



    I booked a hotel room on obritz for 26 days and the first night i checked in they went and canceled my reservation. i am now pregnant and maybe forced to find another place to sleep because they said they refunded to my bank account but it will take 5 days so i asked when the said the money will be back on may 16. this is bull shit i paid 1420.00 all of my money because i couldn't get into a home and now I'm broke and being put in the street, with a unborn child and two dogs. i will never use orbitz again simple and i don't advise anyone else to either. More...
    (Hotels)
    baby0891's Picture   baby0891    1 Comments   Comments
  • Orbitz overbooking



    Booked a flight thru Orbitz, to go to Puerto Rico on 26 Dec 2014. I was going to my mom funeral. When I got to the airport I was told that I could not get in to the plane because my flight was cancelled due to overbooking by the airline. Most of the people were flight in for free because they were airline employee%u2019s returning home from their Christmas. I paid more than a $1,000 and the airline employee didn%u2019t care. I mentioned to the lady that I was going to my mom funeral and she looked at me like I was crazy. More...
    (Travel)
    putriasrka's Picture   putriasrka    1 Comments   Comments
  • Never use to book flights



    I was looking to fly to memphis for thw weekend and after watching flight prices for about a week I found a fair price and decided to book my flight. Well when given the option to book through the airline website and orbitz ( which was only a few dollars cheaper) I picked orbitz which was the wrong choice. They offer you insurance but it does not cover changing you flight if your plans change, but that's fine. We'll I soon found out that if you want to pick your seat when you check in it was between 8 and 25 dollars each seat, so I had to pay for essentially 4 seats because of my... More...
    (Airline)
  • Never buy ticket from Orbitz, a BIG RIP OFF



    I had bought a ticket back in Dec 2013 and had to cancel my ticket cuz of my sickness. they said i can rebook it within a year so i called them today on April 2nd trying to rebook my ticket. I originally had ticket from Buffalo to Mumbai round trip however i now live in Jacksonville FL so i told them from the beginning that i need a ticket from JAX to MUM. so the agent found me a flight and charge me $400 when i had already paid $2200 for the ticket. but when i got an email confirmation, i noticed she booked my flight from Buffalo to MUM instead of JAX to MUM. i called them again in two... More...
    (Airline)
    Milind's Picture   Milind    1 Comments   Comments
  • Customer travel voucher



    Never again will I use Orbitz to book ANYTHING. I had made a flight reservation to go away Thanksgiving 2013. I had to cancel the trip and since I purchased traveler's insurance, I was told I would get a travel voucher. RIGHT. Might as well have cancelled and been out $530.00. I went to book a flight last night (March 2014), in hopes of using my voucher. When I reached the "billing information" page, I realized I couldn't use my voucher without calling customer support. What a mistake. I was on the phone for 58 minutes, put on hold over 12 times AND managed to lose my... More...
    (Airline)
    emartoni's Picture   emartoni    2 Comments   Comments
  • Don't trust ORBITZ or US AIRWAYS



    Spent over 3 hours calling Orbitz and US airways trying to simply change my flight!! The US airways agent was NO help at all and when speaking with Orbitz they told me they suggest canceling my flight then I would have $250 credit towards a new flight minus the $200 fee Us airways takes. Also I thought he was being nice by offering me a $50 voucher. When it came to buying my flight, (mind you I did this all within the same day) They told me that the voucher was for a hotel! Which I don't need and that they wanted to charge me an additional $200 per person, on top of the flight fee!... More...
    (Travel)
    kayseaann's Picture   kayseaann    1 Comments   Comments
  • Charged twice for payment



    I bought 4 return air tickets for my family trip to Korea but they deducted the full amount from my bank and even hold up the same amount in my bank. So am I going to pay twice for the 4 tickets ? There's no way other form of communication to reach there especially for customers like me who reside out of the US. The hot line doesn't get through and no reply to any of those email they contacted u with. The FAQ on the website is not helpful either. I'm not sure if this is a common practice as this is the first time I've booked through Orbitz. I don't see any... More...
    (Travel)
    Sylviac's Picture   Sylviac    0 Comments   Comments
  • Orbitz Booked My Worst Travel Experience Ever



    1. According to Orbitz customer service, their system automatically schedules your rental car return ONE HOUR prior to flight departure so you may be charged for an extra day rental and there is nothing they can do to refund or credit this overcharge (I pointed out that no one cuts it so close as to return a car one hour before departure as that's not enough time to take the shuttle to the terminal and get thru security before the plane's doors close, but the only thing they offered to do was cancel the entire reservation that I'd booked over a month beforehand). 2. The... More...
    (Travel)
  • Sold our room at $ 8.00 a night



    We received a reservation from Orbitz for 6 nights first night was for $ 76.00 and balance night were at $ 8.00 a night. Out of courtesy we checked the guest in and thought Orbitz will correct there mistake but in return they advised us to honor that rate.We advise all hotels to be careful and do not check any guest who walk in your hotel with such rate Orbitz will never honor it. It is a big lesson we learnt. Every hotel owner should be aware of this More...
    (Travel)
    starofmumbai's Picture   starofmumbai    1 Comments   Comments
  • Orbitz charging more to change itenerary than the flight



    I recently scheduled a flight to LA, California and another flight from LA to San Francisco for the weekend and then a final flight from San Francisco back home. Due to other family members not being able to fly in to San Francisco I needed to cancel the part of my trip to San Francisco. I thought this would be easy but turns out it cost $230.00 to change, and the original ticket will not be refunded. So all three flights cost me about 423.00, but now that I won't be taking one flight my flight now cost me 653.00. Now that's a business plan charge your customers for nothing and... More...
    (Airline)
    tfawver's Picture   tfawver    1 Comments   Comments
  • Refund for airline ticket that Orbitz messed up



    I recently bought a flight using Orbitz back on January 26th. This flight was purchased for February 20th. When I went to check my flight status on February 16th my flight information said my flight wasn't scheduled until March 20th. I called and talked with Delta and also with Orbitz trying to see what the issue was and I basically got the run around about how neither one could make the change and fix the problem that was clearly in the computer system. I tried to see if I they could schedule me another flight or even reimburse me the money for the ticket that I did not order for that... More...
    (Airline)
    joshacetribe's Picture   joshacetribe    2 Comments   Comments
  • Never EVER using Orbitz again. HORRIBLE.



    Myself and three friends booked a vacaction package (hotel flight) to Puerto Plata only to find out days later that Orbitz had put us on a flight to Punta Cana--5 hours away from our hotel. When we found out we called Orbitz poor excuse for customer service and were told that they were "not obligated" to help when we asked for a simple flight change. They also told us that this was our fault for booking online. Arent they an online travel agency?? After Pete the "Supervisor" was anything but helpful we demanded a refund for our whole trip. After about an hour of arguing... More...
    (Travel)
    asardo22's Picture   asardo22    0 Comments   Comments
  • not what I ordered not what I paid for!



    Advertised fares for flights with stopovers were $685 - the stopover happened to be appx 3.5hrs, so I opted for the $785 fare with a 2 hour layover as I had flown this leg before & chose not to put my daughter travelling alone on such an arduous journey. SOMEHOW - we were given the 3.5hr layover at the the higher price. Orbitz refused to stand behind the advertised prices and explicitly said there was NO GLITCH in the system... well, the glitch is there - and I am being charged for flights I am now being told never existed - so why would I spend the extra $100??? This was my 2nd and... More...
    (Travel)
    jrmenashe99's Picture   jrmenashe99    1 Comments   Comments
  • Orbitz treatment of a US Marine



    BEWARE!!! SERVICEMEN & WOMEN AND THOSE WHO SUPPORT THEM!!!! Yesterday... My Granddaughter is across the country and on the street with NO PLACE TO STAY - ORBITZ LEFT HER ON THE STREETS OF SAN DIEGO! Be careful using Orbitz if you are in a state with severe weather!!!! A 22yr old college student made plans for a trip to San Diego from Newark and hotel stay at Days Inn. Her friend made reservations through this company. Due to weather situations beyond her control her flight was canceled and she lost 2 days. She is going to visit her friend - an a active-duty member of the US Marines.... More...
    (Travel)
    SJSooze's Picture   SJSooze    1 Comments   Comments
  • Orbitz uses deliberate deception



    On Sep 1st 2013 I purchased 5 airline tickets using Orbitz online services. The total fare was $4500 and the flight was for Sep 21. Before I completed my order I opened the fare rules page to check the cancellation policy. I read that the tickets were refundable with $100 cancellation fee per adult ticket and less for a child ticket. On Sep 5 our plans were changed and I had to cancel the tickets. When I called customer service I was told that the tickets are nonrefundable. They said that this was the airline policy and they cannot change it (American Airlines). They explained that on the... More...
    (Travel)
    limcoh's Picture   limcoh    1 Comments   Comments
  • Orbitz, Holiday Inn Arenas Cancun and Sunset cruise



    The best part of our experience with this hotel is the moment we checked out and knew we were leaving and not coming back here. First lets start with the booking on Orbitz.com. The reason we initially clicked on this hotel because it said on Orbitz%u2019 website that it is an all-inclusive deal. Needless to say IT WAS NOT. It also said that we had a Standard Room - Lagoon View or Tropical view with Terrace. I let the updated photo below show you the view we had; Two huge cement walls and in between you can see a small chunk of the sea. One additional thing is the sunset cruise that... More...
    (Hotels)
    criss80's Picture   criss80    0 Comments   Comments
  • orbitz



    Like the other comments just a really crappy company to deal with def not looking out for the customer. I and EVERYONE I know will never use such a hard to deal with company. I will pay an extra $200 rather than use or deal with these crooks again! I booked a hotel in Denver, arrived and was just completely let down on the quality of the room so immediately left, hotel advisor promised me orbitz is great with issues like this and I will have a refund, not exaggerating 10 calls later jumping through hoops they did NOTHING to help. HORRIBLE CUSTOMER SERVICE OUT FOR MONEY!!! More...
    (Hotels)
    kgub's Picture   kgub    1 Comments   Comments
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