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  • Unreliable agents system

    To whom it may concern My father booked these tickets on my behalf and we were due to fly to Kathmandu on the 30th August how ever after the earthquake we had to revise and cancel our trip. June 19th my father first made contact with Orbits to have the flights refunded how ever you would not honour this request and he was referred onto the travel insurance he had taken out with Allianz, after further discussion it was made clear that the policy did not cover natural disaster. After he was told about this he then got back in communication with an Orbitz agent whom advised he could change... More...
    bridiegillard's Picture   bridiegillard    1 Comments   Comments
  • Orbitz - Non-working promo code and non-helpful staff

    Booked a hotel through Orbitz using their 15% off promo code and the discout was not taken off when I tapped confirm. Immediately called customer service & spoke with a pleasant woman who was useless. I explained the problem to her and she said there was nothing they could do but offer sympathy by saying "Oh we get lots of calls about the promo codes working." They definitely need some help on how to treat customers. Looks like I'm unsuscribing from their e-mails and heading back to Kayak & expedia. More...
  • Orbitz hotel screw up

    I booked a hotel in Mykonos, Greece 2 months ago for my honeymoon. I come to find out 24hrs before I was to fly there that the hotel did not have my reservations despite orbitz giving me a hotel confirmation. I call Orbitz and they try to call the hotel, put me on hold for 35minutes (i'm already in greece so i'm paying for the minutes that i'm on hold). After waiting the orbitz agent tells me that he could not do anything about it and that i needed to call orbitz again in the morning so that they could call again and speak with the hotel manage. Orbitz agent confirmed with me... More...
    kennethvan32's Picture   kennethvan32    0 Comments   Comments

    My wife and I booked a weekend out of town (110 miles away) through Orbitz. We got a confirmation and booking number. Upon arriving at our destination, we were turned away by the hotel clerk - apparently, Orbitz overbooked the hotel by about 6 rooms. Understandably upset, I called the 800 "customer service" line and was promptly put on hold. My wife and I sat on hold, in the parking lot of this hotel for 2 hours. Orbitz was not only unable to relocate us for the night, but we were forced to drive back home (2 3/4 hours) in the middle of the night. I requested a call from a... More...
    rolandcjs's Picture   rolandcjs    0 Comments   Comments
  • Four hours on the phone and then told the wrong information

    Never, Never, Never use Orbitz.. Pay more elsewhere. It will be worth it. We booked airline tickets and had to cancel/change due to an illness in the family. We were on hold for almost 4 hours trying to get a change. Then, in the end, the agent gave totally wrong information to us. I don't know if it was a deliberate lie or just incompetence, but it was wrong information and cost us big money. We ended up making a decision that we would not have made if we had been given the correct information. And no one seems to care. I will never use them again and advise everyone else to... More...
    MTL1256's Picture   MTL1256    0 Comments   Comments
  • Horrible customer service!

    Today I called orbitz to asked why my friends and I's seats did not save upon booking (now none of us are sitting together). They did not have an answer. I also noticed that my maiden name was printed on the ticket. I've been married for 7 years! When booking this flight I went into my account and CHANGED MY NAMED TO MY MARRIED NAME. It obviously did not save and auto filled in all my information when booking. So now I HAVE TO PAY a fee of $55 to change it. When it was orbitz website that did not savee the information. I WILL NEVER EVER EVER book with Orbitz again after that... More...
    Angelic's Picture   Angelic    0 Comments   Comments
  • Liars and thieves

    Yep they are lying thieves. They try to put, not refunding your money, or even partially your money, on the hotel and that is a lie. I booked one, last minute overnight, at 1am,for same day, & I tried to cancel by noon, because of unforeseen issues with the traveling party , and they told me that the money they won't give me back, "goes to the hotel" and that " it is the hotel's policy that they honor"! So, I called hotel about cancellation and they said they have no issues with cancelation and that the money orbitz won't refund me is not money... More...
    Tanhka's Picture   Tanhka    0 Comments   Comments
  • orbitz package vacation

    I have used orbitz often enough and this is my last time at this point. The customer service is lacking, they simply do not have the ability to assist you after you pay and book your flight. On top of this, they offer the updated text options that is supposed to give you updates on your upcoming flight. What a joke. It texted me that my flight was on time. I arrived at the airport to find out that my flight was in fact delayed for 4 hrs!! My hotel check-in time was noted as 3pm on my orbitz itinerary. When I arrived, the hotel told me they had a 4pm check-in. When I showed them my orbitz... More...
    leisa269's Picture   leisa269    0 Comments   Comments
  • Orbitz booking for Park and Fly -- with no parking

    Before our family's Hawaii trip, I researched park and fly options. Orbitz had the best price for 11 days parking with two stays at the Renaissance LAX, for two families with two cars parked there for 11 nights. I thought that I had printed everything associated with the reservation. However when we arrived at the Renaissance LAX hotel they said that my reservation with Orbiz did not include any parking at all. The papers I printed did not the documentation on parking; they also did not include any phone numbers. I could not find any to get support from Orbitz using my iPhone. The... More...
    Twizzard's Picture   Twizzard    0 Comments   Comments
  • Orbitz.com reserved an OVERBOOKED Hotel

    On Saturday Apr 25, 2015 I made a reservation to stay at Hampton Inn & Suites Houston Clear Lake-NASA for $148.68 while traveling for business. My Orbitz booking number: PBORB-669-862-0084. When I made it Hampton Inn & Suites Houston Clear Lake-NASA, I discovered the hotel had been OVERBOOKED for that night and they did not have ANY available rooms to stay in. I was tired, disgusted, and irritated as I had to look for another hotel in order stay for the evening. I ended up staying at the Courtyard Marriott Hobby for $90.00. It took me a week and half in order to get my money... More...
    sjackson95's Picture   sjackson95    0 Comments   Comments
  • Cancellation policy that ONLY benefits Orbitz

    I had to cancel a planned trip to Las Vegas due to unforeseen work commitments for travel scheduled for Thursday Sep 25, 2014 at 7:05 AM on BWI US Airways 647 arriving to LAS US Airways 1836 at 11:51 AM. My Orbitz booking number: PBORB-343-221-6084. When I attempted to book another wanting to use the value of the ticket as a credit towards my new flight, I discovered their would be a severe penalty fee assessed ($200 ), "convenience fee" of ($20) since you have to call the Orbitz toll-free number, plus the cost of the flight I would be booking. How is this new Cancellation Policy... More...
    sjackson95's Picture   sjackson95    0 Comments   Comments
  • NOT user friendly

    I booked an online reservation with Orbitz for a hotel and car rental two months in advance of needing them. There was no option to change car rental dates and differentiate them from hotel booking, but if someone needs a vehicle in one state and books a hotel in another state . . . obviously, it is going to be on different dates and sometimes, one date in advance is insufficient. I booked online anyway and called the car rental # displayed on my reservation. They told me they could not help, I would have to call Orbitz. Orbitz told me they could not help. They wanted to cancel my... More...
    General1Ed's Picture   General1Ed    0 Comments   Comments
  • Orbitz sold me the wrong reservation WATCH OUT

    IF YOU USE ORBITZ, GOOD LUCK! So here is the deal, I have no motive here other than I am upset with Orbitz and want to let people know what they did to me. Insurance will not cover a mistake Orbitz makes on your reservation. I purchased it for my trip. I booked a flight from the 14th of April and return on the 18th. I completed the purchase and got the itinerary details as usual in email. (I have been a customer for 15 years). Well lo and behold my return flight was set for the 21st. What?? I called them about this and they basically refused to accept any responsibility for it. I know... More...
  • orbitz worst cuatomer service ever

    I bought two tickets to Madrid with Orbitz, even though they charge for the two they only book ONE with the airline. I realized that when I tried to look my bookings in the airline site. After HOURS on hold and several calls for three days, they "solve" the problem. In the middle of my trip I checked the return flights and they made the same mistake! I had to hire a virtual aassistant to help me solve my problem. orbitz response a $99 discount coupon! ORBITZ NEVER ever again. More...
    Rebebasa's Picture   Rebebasa    1 Comments   Comments
  • Orbitz Misrepresents Properties to get your money

    I booked a hotel through an employers vacation website that was through Orbitz. The hotel was represented as being oceanfront with private beach and it was not. I wanted oceanfront for my 55th birthday and when I arrived and found it was not I called Orbitz. The representative refused to let me speak to a supervisor and they refused to refund even though they misrepresented the property on the website. I was forced to stay at the hotel even though it was nice it was not what I thought I booked. I called Orbitz on Tues following my stay to speak with a supervisor. After a long hold and a... More...
    pennysaver's Picture   pennysaver    0 Comments   Comments
  • Ali Emami

    I booked 4 return tickets with Orbitz website on the phone from Auckland, Newzealand to Sydney, Australia. I asked to make sure that the fares comes with a checked in luggage and a carry on which the person who I spoke with told me yes that is what each person can take. once I was checking in our luggage which they told us that we only can take up to 7 kg carry on from Auckland to Sydney but the return flight from Sydney to Auckland is fine. we had to pay an amount of $180 NZD Receipt number 24394801 More...
    aliemami's Picture   aliemami    0 Comments   Comments

    NEVER EVER AGAIN. these people will steal your money. they booked my hotel in the wrong country the hotels had similar names when I showed up to my hotel in Puerto Rico they had no record of my reservation and I had to pay to stay with them orbitz customer service is a complete joke. I was put on hold for hours talked to several different employees all promising me my money back. I was supposed to receive a call yesterday regarding my money of course that did not happen. they pretty much took my money and screwed me. tIT WAS there mistake telling me they have to talk to the hotel to get my... More...
    kevnell0519's Picture   kevnell0519    1 Comments   Comments
  • Searches never Finish on Orbitz

    With Expedia and Kayak I can search for airline flights just fine. With Orbitz, when I submit a search it goes to "Stand by ...Completing your request ...then eventually the search screen comes back with "Sorry, there was an error when processing your request. Please try again. I've tried using Chrome, Firefox, and IE. All have the same issue. Yet no other travel site has this problem. I even turned off my anti-tracking browser add-ons temporarily. More...
    HarryDeviln's Picture   HarryDeviln    1 Comments   Comments
  • frustrated from dealing with this website

    Don't book from this website i have been dealing with some websites like expedia for long time i didn't have any problems i had to use ORBITZ .com because they are cheaper than expedia they took the money for my reservation twice and the booking was not confirmed to them i had to keep calling customer services for 5 continuos hours calling from overseas and i didn't get any answer they kept transferring me over and over to hundreds of employees that thy didn't know what to do and they didn't do anything to help me with the correct booking i got frustrated and i... More...
    samar111's Picture   samar111    1 Comments   Comments
  • Broadway show ticket voucher not accepted

    RIDICULOUS!! Customer service is dreadful! I called multiple times over days to get a refund for tickets that we paid for in Aug for a Dec 22 Show in NYC for Wicked. ALWAYS did I get an operator who could not speak English. Always I found myself "on hold" for a very long time, while music BLARED in my ear. I MANY times had to re-tell my complaint. I could deal with different "supervisors" in the refund dept. I would get varied responses. I'd wait for a call back and never get one. I would ask customer service pointed questions which were "skirted"... More...
    OrbitzAl's Picture   OrbitzAl    1 Comments   Comments
  • Terrible experience

    My experience with Orbitz was TERRIBLE. The airline changed the flight, Orbitz was supposed to notify me, but I didn't receive anything from them. So I missed my international flight, and had to reschedule my connection flight. Luckily the airline (not Orbitz) was able to reschedule my international flight at no charge. The agent claims that Orbitz sent me a notification of the change in the flight, to my hotmail account registered on the Orbitz site. However, I did NOT receive that notification, and when I asked her to forward me the email they had sent, she said that she could not... More...
    hchiosso's Picture   hchiosso    1 Comments   Comments
  • Orbitz Never Again

    ORBITZ NEVER again- UNDERHANDED and DISHONEST, Treating Customers with INEQUALITY Orbitz is an unethical company. Please do NOT EVER consider using them if you want a pleasant trip or experience. I purchased airline tickets for the first time with Orbitz, for a trip to Patagonia and Antarctica in Nov/Dec of 2014, and it will the very LAST time I will ever use them. While in Patagonia, I got word that our Antarctica trip was cancelled due to boat engine malfunction. Not our free choice. Not under our control. We had no need to go to Ushuaia, the port city from which we would have... More...
    consum's Picture   consum    1 Comments   Comments
  • orbitz.com

    To whom it may concern, I've been on hold with your customer service representative for over an hour now and since they can't help me or ocme up with a proper solution, I've resorted to writing to everyone single Orbitz email I can find, complaint blogs & websites until my problem is solved, and hopefully you can help me. I am so completely disappointed with Orbitz. I booked a flight through Orbitz because I would get, i was promised $100 off my hotel booking, but when I was ready to book my hotel suddenly the promo code was not valid anymore which is absurd, I... More...
    ellysnb's Picture   ellysnb    1 Comments   Comments
  • No any information about booked passenger during travelling

    I booked ticket for my mother through orbits.com. She travelled yesterday from Toronto to London. She has to travel from London to Doha and Doha to Ahmedabad. She has to reached at destination at 2.00 a.m but she didm;t reach there until 11 a.m. When I called to orbitz representative, she told me that I am unable to find out your mother, where she is, in which airlines she is travelling? How could I expect to buy next air line ticket from Orbitz, when it does;t know the passenger status during travelling , and unable to contact airlines ? she was unable to find out my mother's status.... More...
  • Misleading pricing

    I am looking to purchase tickets to India for travel in mid-December. I have been looking on Orbitz for some time. They have been showing the flight prices at 999.26 (return) for the dates I am looking at. I have been trying to purchase these tickets for the last 7 days. First the site was showing there were 4 tickets left at this price (on Nov 3). Today I can see the same tickets for the same price and it says there are 2 tickets left at this price. However if I go to purchase, there is a mysterious 'error' and it kicks me back to the Orbitz home page. This is happening for a few... More...
    buckeye9906's Picture   buckeye9906    1 Comments   Comments
  • Changed flight and was NEVER notified!

    I booked flights for our wedding in St. Lucia back in February of 2014. We realized one couple could no longer attend due to a medical reason. We were finally able to get American Airlines to transfer the flights to two other family members. When my brother in law was talking to his travel agent about it, she noticed that the flight we were supposed to be taking out of Pittsburgh at 6:30am and connecting in Miami to fly to St. Lucia was no longer available! The change was made on April 20th, 2014 and ORBITZ did NOT notify us of this change. I found out less than two months prior to the trip... More...
    JENAHOGE13's Picture   JENAHOGE13    2 Comments   Comments
  • Charge more for hotel room than the hotel does for regular customers!

    After booking a room at the Hotel Colorado in Glenwood Springs, Co through Orbitz, I was charged $139.34 ($125.32 for the room plus taxes) for the night of 9/15/14. After checking out the next morning at the hotel, they ended up double charging me for the room and only charged me $109.99 for the night (total of $146.80 with room service). I have had the double charge removed by the Hotel Colorado. When I called Orbitz to ask why I was charged more through them than I would have been charged just walking into the hotel and asking for a room for that night, they told me that the $109.99 that... More...
    dhaws86's Picture   dhaws86    2 Comments   Comments
  • Orbitz worst online flight booking company ever

    Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itinerary with a flight leaving at 6 am. They put my 7yr old son as the primary on the account and would not speak to me as I was not the primary. Really? I was transferred back into the system over 3 times. The automated system when I called in was choppy and not functioning properly. I had to call several different times just to get the system to work. When I finally got to speak with a representative I was told that the free cancelation did not exist even though it is... More...
    wburger77's Picture   wburger77    1 Comments   Comments
  • Refund for Malaysia Airline flight cancellation

    My husband and I booked our honeymoon flights on Malaysia Airlines via Orbitz. Following the MH17 disaster, Malaysia airlines issued a statement that people could cancel or postpone any upcoming flights through Dec 31,2024 if they did so before July 24, 2014 for a full refund even if tickets were non-refundable. We cancelled our flights on 7/21/14 and have been waiting to receive our refund of $3,898.60. I received an email yesterday from Orbitz saying that Malaysia Airlines denied our refund request. I called Orbitz customer service and after being on hold for 22 min I was connected to... More...
    Erinroe's Picture   Erinroe    1 Comments   Comments
  • drake inn motel on 402 murfreesboro place in nashvillie tn: rude staff

    I purchase a room through orbitz.i go in to check in, so the lady getting the paper work together in give me two sheets to sign.so as im about to sign my name I'm reading what im about to sign in as im doing that she snatch the paper from me. In im trying to explain that im reading what im signing. i just dont put my name on anything without reading it first. So she say im not suppose to read it. And start getting loud and rude. As im talking she talking over me and going say you can go some where else. I ask can i speak to a manger in she said she is the manger. I am highly pist... More...
  • Don't stand by lowest price guarantee

    I recently checked into a hotel that I had booked through Orbitz for $199.00 a night. The hotel quoted me a price of $159.00 and they said that is the rate that I would be charged. When I was charged $199.00 from Ortitz I was told that was the price at the time I booked and that is what they wouldn't meet the hotel price! I only reached customer service after 7 attempts where I was told no one was available to help me. No more ORBITZ-- next time I would call hotel directly. Have no idea what they mean by lowest price guarantee. I guess if they tell you a room is $1000.00 and you... More...
    Sandy1013's Picture   Sandy1013    1 Comments   Comments
  • Orbitz is not a good business

    I booked a room for two nights. There were 4 colleagues staying in one room so we booked a large suite with 2 beds. Upon arriving at the hotel we were given a tiny room with one bed. The hotel blamed Orbitz for not ensuring the room we booked was available. When I called Orbitz of course they blamed the hotel for not holding the room. Orbitz would not refund the cost of the original room. They only offered a $20 off future booking coupon! That's absurd. I'll never book with them again. More...
    Jessmacias1's Picture   Jessmacias1    1 Comments   Comments
  • Orbitz, poor customer care

    Tried to book a cruise, flight, and hotel in a package deal. Was advised over the phone with Orbitz employee that I could not do that, that I had to book each separately. So I did, booked the cruise, hotel and then within an hour attempted to book the flight. During this one hour or less time the airfare went from $1060. to $1340. I called Orbitz back to complain about this, since when I booked the hotel on Orbitz there was a note that read, "book hotel and flight together and save up to $560." If they had booked these when I first called I would have gotten the lower... More...
    cart57's Picture   cart57    1 Comments   Comments
  • do not honor a reservation, customer service acnnot solve anything

    I have been booking several hotels using orbitz 1. I came to Midway UT to Zermatt 5* hotel they gave me cheaper room then I ordered from orbitz. they did not even had a room I ordered replying that room was not assigned correctly 2. My wife and 3 kids went to California next day and got into Best Western Oceanside INN hotel and manager kicked them out to a street not even letting them to check in orbitz never offered to solve an issue my first call to a customer service "agent does not know even where she works" figuratively she does not understand an issue even after repeating... More...
    georgepol's Picture   georgepol    0 Comments   Comments
  • Stranded in Quito because of Orbitz

    On our recent trip to Ecuador, I bought the following domestic route on Orbitz: Quito-Cuenca-Quito-Manta-Quito. The segments from-to Quito and Cuenca were fine. However, when we tried to get on the flight (July 29, 2014) from Quito to Manta, the carrier, Aerogal, now owned by Avianca, said we didn't even appear on the passenger list. The Aerogal agents that helped us couldn't find us on the list, no matter how many times or different ways they tried to locate our names or e-tickets. In the end, we had to buy the segment again at more than the original price we paid Orbitz. We sent... More...
    luisjuansolis's Picture   luisjuansolis    0 Comments   Comments
  • Purchase confirmed no confirmation received...NO FLIGHT!!!!!!!!!

    The customer service center is laughable. Not only are they unresponsive to any questions they have zero knowledge about their own polices. BEWARE with your credit card information. DO NOT authorize any charges because they will not confirm a flight. After 3 phone calls and 2 hours of my life, nothing was resolved. I heard more home alone and wedding march hold music than any answers to my questions and concerns. First my frustrations began when trying to book a simple domestic round trip flight online. When I needed to contact someone directly since I did not receive an email with my... More...
  • Orbitz- Did not honor the reservation

    Recently we booked a hotel room in Miluakee, WI and upon our late arrival we were notified by the front desk that the room was occupied and had been occupied at the time of our reservation. Granted, we had booked the room earlier that day, and we do understand that mistakes happen. However, as soon as the front desk at the Hilton realized the mistake that Orbitz had made, early that afternoon, they called them and requested that Hilton be given a number to call to inform us of the mistake. Due to Orbitz policy they were not authorized to give out our number and instead promised that they... More...
    carmichk's Picture   carmichk    1 Comments   Comments
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