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  • Canceled our tickets to France


     
    Booked two tickets on March 6,2012 through Orbitz on British Airway to Paris (CDG) leaving April 9,2012 from EWR and returning April 17,2012. Last night(March 28) at 10PM Orbitz called and said British Airways had canceled the flights and Orbitz would refund the charges. This was a LIE. Called British Airways - the flights had not been canceled but Orbitz had canceled our tickets. Called Orbitz - no supervisor available that could even attempt to resolve this scam. Trying to resolve today. Please help!!! Name - Suzanne Hagen Orbitz ticket locator PBORB2059368584 More...
    (Travel)
    sh8989's Picture   sh8989    Read The Conversation   Read The Conversation

  • Bad Airline Itinerary


     
    In December I booked tickets for my wife and I to travel from JFK to Sofia, Bulgaria with a week stay-over in Rome. I specifically asked for the best itinerary with the least connections. The rep booked us on a JFk - Rome (direct), which was perfect. Then the rep booked us on a Rome - Frankfurt - Sofia flight. Not idea, but I was specifically told this was "our only option". Fine. Well, I got a notice that an extra connection was added on this leg that took us from Rome - Frankfurt - Vienna - Sofia. That's pretty terrible. So I called up Orbitz and inquired about... More...
    (Airline)
    lupy33's Picture   lupy33    Read The Conversation   Read The Conversation

  • Horrible Experience


     
    I am very unhappy with the service I was provided through the Orbitz website. I was charged for a ticket that I never recieved. When I sought assistance, I was not helped but instead pushed through the chain of command with each representative trying to make me purchase the ticket again. I was finally told that the account would be recredited my money within 3 to 10 days, but now I am left with no money to make another purchase until the money is reimbursed to my account and no guarantee that the ticket will be at the same price when I attempt to rebook the flight. The only good thing that... More...
    (Airline)
    jlburkett1's Picture   jlburkett1    Read The Conversation   Read The Conversation

  • Would like "compensation fee" refunded


     
    Orbitz charged me the hotel compensation fee the hotel owed Orbitz. I was charged $396 for booking through Orbitz and the hotel only charged $319 according to the invoice. Why should the customer pay the compensation fee, isn't Orbitz supposed to be there for online deals. I will only ever book directly with the hotel, airline, or rental agency I am dealing with from now on and I will make sure my friends know why. I should be refunded the $77. More...
    (Travel)
    sallyO's Picture   sallyO    Read The Conversation   Read The Conversation

  • double booking of internal flight


     
    Virgin Atlantic verified Orbitz.com has double booked my tickets and the booking was out of order. Now I can't access my booking on the Virgin-Atlantic website because of the mess up. Orbitz cust service denies a double booking. I'm sure Virgin-Atlantic is not making this up. Orbitz would probably have to re-issue tickets. It seems this is beyond Orbitz cust service ability or willingness to fix. This is not something I should have to worry about. More...
    (Travel)
    frequentflyer68's Picture   frequentflyer68    Read The Conversation   Read The Conversation

  • credit from cancelled trip


     
    I am not happy with the response I got from Lauren Supervisor of Orbitz Worldwide. He said, "I understand you want to book a new flight using the credit from a cancelled trip. However, we are not in the position to extend the validity of the credit" What does that mean?? Just say you do not honor your word. My husband was diagnosed with cancer the month before our trip, and he needed a stem cell transplant, couldn't fly. He had the transplant at Mayo clinic in Rochester MN. I was told by Orbitz that I could reschedule the flight thru August. So when I was given the... More...
    (Travel)
    helpplease's Picture   helpplease    Read The Conversation   Read The Conversation

  • Not What I Paid For - No Phone or Chat Response from Orbitz !


     
    Want a car? Great low prices BUT they don't tell you that the insurance you buy isn't worth the paper it's written on. It isn't the same insurance you get from the car rental company. Oh, book a hotel -- great ! But wait, we'll tell you the room has A/C -- surprise, it doesn't. We'll tell you it has complimentary WI FI internet access -- ooopps, it doesn't. Go ahead and call orbitz to make a change -- good luck. I was on hold at the rental car pick up location for 1.5 hours and never talked to an agent. I was on hold for 2 hours at the hotel... More...
    (Travel)
    epanning's Picture   epanning    Read The Conversation   Read The Conversation

  • Uncertain flight reservation


     
    Hello, I booked a flight yesterday on Orbitz.com. A few hours later I received an email explaining my flight booking could not be confirmed by the airline due to unavailability. I checked Orbitz web site again to search for an available flight and I could see my same flight was still offered, at the same price. So I booked it again. Today I received an email to confirm my flight booking and providing my electronic ticket number. But I have just received a warning email called "A change to your flight itinerary", informing flight schedule has been changed, but the updated flight... More...
    (Travel)
    quiquine's Picture   quiquine    Read The Conversation   Read The Conversation

  • Awful experience


     
    I spent $2,000 for tickets on Orbitz and will NEVER use them again. Requested seats - traveling with a 12 year old. NO SEATS and after a phone request and an HOUR on hold, I still did not have any guarantee of seats and was read a stupid script. DO THEY THINK WE'RE IDIOTS? Then unable to check in with these tickets. Ticket agent at United said Orbitz tickets are awful to work with. More hours on hold and husband paid $109 to get me seats even after I've paid for that paid through Orbitz. Another hour on hold and scripted responses to get seats for return trip. No supervisor... More...
    (Airline)
    keikismomx3's Picture   keikismomx3    Read The Conversation   Read The Conversation

  • Orbitz customer service


     
    In my job I travel a lot between Asia, Europe and North America, I've probably crossed the Atlantic about 20 times the last 12 months, so I get a good chance to try out Orbitz, Expedia, Kayak, Vayama, etc. Recently I was supposed to fly from San Francisco to Copenhagen and bought the tickets via Orbitz.com. However, later on I had to reschedule and fly to Beijing instead. I talked to Orbitz customer service and they recommended me to cancel the Copenhagen flights and make a completely new reservation for Beijing. I was told this was the best way to do it and the customer service... More...
    (Travel)
    magnusfriberg's Picture   magnusfriberg    Read The Conversation   Read The Conversation

  • Bad Service with Airline


     
    Hello On 4/28, I took a trip from Syracuse-Newark and from Newark to Frankfurt Germany - booked through Orbitz. Orbitz did a great job informing me of any changes and letting me know about my flight times. However, I did not have very good service from the airlines that I was booked on. Going out from Syracuse to Newark on a United/Continental plane, my carryon was taken from me and it was lost for three days. The flight attendent lied to me and told me that I would be able to get my bag when I arrived in Newark, but when we got there and I asked for my carryon, he then told me that... More...
    (Airline)
    labounad's Picture   labounad    Read The Conversation   Read The Conversation

  • Horrendous Service


     
    My review is below, but I will never use Orbitz again. You just caused me unnecessary stress, an hour of my time, and you could possibly have cost me $900 if I hadn't started to demand a manager. That is horrendous customer service and there was no offer of compensation for it. I called once and had someone tell me something I was fine with and then I called back well within my timeframe to do so and had someone tell me something completely different and basically call me a liar. I am so furious. I'll be writing letters to upper management about this. I am in disbelief at... More...
    (Airline)
    amarieri's Picture   amarieri    Read The Conversation   Read The Conversation

  • Bad Travel Agents


     
    I booked 4 people to Vancouver 5/5/2010 over the phone using Orbitz. The agents were obviously foreign. For conversation, their English was OK. For business where lack of detail costs money, as it did me, terrible.I had to go online and select flights for them while they charged me an extra $25 pp. Then, after purchase, I realized the flights offered no room for error and I might miss my cruise. An experienced agent picks this up quickly. Why pay extra? They charged an extra $180 a ticket to change them,($150 to airline supposedly) plus the difference in flight cost. BUT, the flights I... More...
    (Travel)
    conway49's Picture   conway49    Read The Conversation   Read The Conversation

  • Fraudulent Car Rental


     
    I made A Car Reservation through Orbitz.com with National Car Rental for Santo Domingo, DR. 04.02.2010-04.05.2010 Reservation # 954407131COUNT. The total Price for the compact Car was 23$ per Day. When i tried to pick up the Car at the National Station in Santo Domingo, i was forced to purchase an additional Insurance what Resulted in paying exactly twice as much as confirmed by e-mail. I had to pay 46$ per Day in state of 23$. After calling Orbitz costumer Service, i was informed that this additional Payment is mandatory and i have to pay or cancel my Reservation. This happened to me... More...
    (Travel)
    patricia122's Picture   patricia122    Read The Conversation   Read The Conversation

  • Price Match


     
    I booked a travel package and came to realize 24 hours later that another website had the SAME deal for $500 less. $500!!!!! I called Orbitz to express my frustration and got nowhere. 1 hour and 45 minutes I was offered $75 voucher. Really for a $500 price difference???? They should be ashamed of themselves for overcharging by $500 and refusing to give adequate restitution. Not to mention that I have traveled with them before 5 times, I am a returning customer, and that is how they treat you, $500 price difference, and they brush you off with a $75 future travel voucher, USELESS to... More...
    (Travel)
    Anzhelika's Picture   Anzhelika    Read The Conversation   Read The Conversation

  • Terrible billing practices


     
    I was trying to book a vacation for 6 people for about $6500.00. First when I called they said the flight that was listed on-line that we were interested in was no longer available (of course) so we could choose an alternate one (all of which were more expensive) and that we would have to book two separate trips because they can only reserve 2 rooms at a time. So after booking 4 of us and two rooms we tried to book the other 2 with one room but the transaction would not go through. I said I would call my bank to check on it. When I did I discovered two additional charges (besides the... More...
    (Airline)
    mclmar2000's Picture   mclmar2000    Read The Conversation   Read The Conversation

  • Refund needed


     
    I booked a ticket home for xmas through Orbitz. An hour before my flight, I discovered that Orbitz had "lost" my reservation and they had to scramble to rebook my ticket. I was put on hold for over 2 hours and almost did not get on my flight. I was then promised by a woman named Olga that I would be credited the 30 dollar per ticket service fee (a total of 60 dollars) for my trouble. It has been a month and that has not happened. I have called several times and have had equally horrible customer service. More...
    (Airline)
    anneofgg's Picture   anneofgg    Read The Conversation   Read The Conversation

  • ticket error


     
    July 4, 2009 I bought a round trip ticket. Got a one way ticket emailed to me. Have done everything possible on my end, including waiting for Orbitz research team (that I doubt exists) and got no satisfaction. Just to get the problem fixed, I offered to pay for the next available fare! I am now seeking any and all legal avenues to get a FULL refund from Orbitz so I can get the flight I orginally booked. Every day airfare goes higher... Orbitz will never get my business, nor anyone I speak to again! More...
    (Airline)
    Traveldiva's Picture   Traveldiva    Read The Conversation   Read The Conversation


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