Orbitz.com Complaint
Reviewed by
Awful Customer Service - Flight/Hotel package
I purchased a hotel and flight package from LA to Cabo San Lucas several weeks ago. This package has since gone down over $200, plus there is now a free hotel upgrade offered. I called Orbitz, explaining that since is the EXACT same package, I would like them to honor the new rate (I would be happy to take a credit, as I have been a loyal Orbitz consumer for many years) and help me connect to the hotel so I could secure the free upgrade now being offered. After speaking to a rep and getting nowhere, I had to call back the next day to speak to a supervisor. She was incredibly condescending and unhelpful. I work in marketing for a Fortune 500 company and would never allow our customer service dept to speak to people like this. I understand that the Price Assurance does not extend to vacation packages, but I'm shocked that Orbitz wouldn't at least offer me a credit and instead would risk losing me as a customer as well as my fiance, friends, and family. The supervisor, Brianna, kept repeating in a bored tone that the flight was nonrefundable (which had nothing to do with it since the new price was for the exact same package - same flight and same hotel on the same dates).
I've always been happy with Orbitz in the past but I was appalled at their unwillingness to reach a solution that would satisfy me. Simply shrugging off my concern was not only disrespectful but a terrible business practice. With all the other online travel options out there, they should be more mindful of keeping their customers happy.
I've always been happy with Orbitz in the past but I was appalled at their unwillingness to reach a solution that would satisfy me. Simply shrugging off my concern was not only disrespectful but a terrible business practice. With all the other online travel options out there, they should be more mindful of keeping their customers happy.
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
Share This Review:
Link to this review, copy and paste the code below to your website or blog
More Orbitz.com reviews
- I have spent over $3,000 this...
- In april 2007 I contracted via...
- Horrible Customer Support
- Disaster
- ALWAYS BOOK YOURSELF
- Orbitz
- Terrible experience
- Ticket printing error
- bad customer service
- ORBITZ STEALING MY MONEY
- NEVER again!
- No Help, No way
- Orbitz.com false adverstisement
- Orbitz Horrible Customer Service
- orbitz billing practices
- fradulent credit card billing
More
Similar reviews
How It Works
COMPLAINTS RESOLVED
We are the online leader in free replies to your customer service reviews, complaints and questions from thousands of partner Businesses of all sizes that use our site to answer you.Put MeasuredUp to work
CONSUMERS - How it works BUSINESSES - How it works
IPHONE PHOTO APP - Free "We had a bad experience initially with Comcast's customer service, but within hours of my posting a review on MeasuredUp I heard from Comcast." Mary
MeasuredUp Success Stories
Activity
Details
Review Rating: 1 out of 5
Reviewed By: tiffanym6
Company: Orbitz.com
Product: Flight/Hotel package
Date Added: 5 months ago
[Top]
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live
My name is Lynne, I'm part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Lynne
Orbitz Customer Relations