Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Orbitz.com Complaint - Be Aware of Booking International Tickets on Orbitz - They don'tell you the baggage policy
Orbitz.com Complaint

Orbitz.com Complaint

ADVERTISEMENT

Be Aware of Booking International Tickets on Orbitz - They don'tell you the baggage policy


I recently booked an international Ticket to Taiwan from Chicago to Taipei using Orbitz. My assumptions was that all airline allow 2 check in bags for international flights (which is true for most of airline) There are 2 segments from Chicago to SFO (United Airline) and from SFO to Taipei (Eva airline). So because United Airline only allow one checked in bag (which I later found out and paid extra money for the 2nd bag), which was never mentioned in the booking process that United only allow one check in bag for the entire trip. Although I did not fly United Airline on the way back to Chicago, I can only have one check in bag on the return flight as well because the trip starts with United Airline.... I am very angry because I did not know that I have to pay penalty 2 times because Orbitz did not bother to share this very important information with me before I booked the ticket. if I know that I am only allowed one checked in bag. I would never book this flight with United airline in any part of my trip. This trip ended a lot more expansive than I planned


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Orbitz.com
SUBMIT a ticket
for Orbitz.com
WATCH videos
for Orbitz.com
More Orbitz.com Reviews and Complaints MORE reviews and complaints
for Orbitz.com

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


Orbitzgal says: (5 years ago)
 0
Hi Kang,

My name is Lynne; I’m a member of the Orbitz Customer Relations Team. I’m sorry to hear you’ve had difficulty estimating baggage fees for your travel.

Typically, the customer acknowledges responsibility for baggage fees during booking. In addition, Baggage Fee information is accessible via the Orbitz Member Account, under “My Trips”, then “Baggage Fees” for the specific ticket/Trip.

If you’d please email us at socialnetwork@orbitz.com and include the Orbitz Confirmation number, I’ll be happy to investigate this issue further on your behalf.

Thank you for reaching out. I look forward to hearing back from you.

Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL





Orbitzgal says: (5 years ago)
 0
Hi Kang,

My name is Lynne; I’m a member of the Orbitz Customer Relations Team. I’m sorry to hear you’ve had difficulty estimating baggage fees for your travel.

Typically, the customer acknowledges responsibility for baggage fees during booking. In addition, Baggage Fee information is accessible via the Orbitz Member Account, under “My Trips”, then “Baggage Fees” for the specific ticket/Trip.

If you’d please email us at socialnetwork@orbitz.com and include the Orbitz Confirmation number, I’ll be happy to investigate this issue further on your behalf.

Thank you for reaching out. I look forward to hearing back from you.

Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL






login with Facebook and share your reviews

More Orbitz.com reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team