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Orbitz.com Complaint - Changing One Leg of Flight
Orbitz.com Complaint

Orbitz.com Complaint


Changing One Leg of Flight

I tried to change an outgoing flight and planned to pay the additional cost in airfare, plus $100 airline change fee and $30 Orbitz change fee. The total came to $389, but I had to call the 800 number since it wouldn't allow me to book online. I was told the change would be over $1000 because they would have to reissue the whole itinerary, not just the outbound flight. I have never had this experience with an airline or third party travel booking site. Additionally, I was on the phone for 55 minutes, most of the time on hold. Once I reached a human, I had trouble understanding them because of a thick accent.

Never again...

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Orbitzgal1 says: (5 years ago)
Hi Lisapcole,

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. I’m sorry you’ve had such a difficult experience. Unfortunately, the exchange cost you’ve mentioned is collected by the airline according to the fare rules for their non-refundable tickets. Orbitz re-issue fee, no matter the airline, is only $30USD per/person.

Please email us at socialnetwork@orbitz.com and include the Orbitz confirmation number, so we can look into your specific situation. We’ll review the airline fare rules & your ticket to ensure the airlline rules were followed.

Thank you for reaching out. We look forward to receiving your information.

Orbitz Customer Relations
Chicago, IL

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