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Orbitz.com Complaint - Clarion Hotel Airport & Conference Center Charlotte stay was a nightmare!
Orbitz.com Complaint

Orbitz.com Complaint

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Clarion Hotel Airport & Conference Center Charlotte stay was a nightmare!


My husband and I booked a room through Orbitz for one night, October 25th, 2016. We arrived at 10:00, very hungry, and were told the bar was still serving food. We went their immediately and sat down. Sat there twenty minutes, completely ignored. Got up and left. But that was just the beginning. At about 2:00 am my husband could not sleep and went downstairs to use the computer. He was stuck in the elevator for 22 minutes, constantly ringing the alarm. He got no response for 22 minutes. He was terrified. Finally the security guard responded and get the elevator moving. When he walked out, the guard and desk clerk were laughing at him and the situation. No apologies or explanations. When I went down the next morning, the same desk clerk (though you would never know because he was wearing a hooded sweatshirt, hood pulled up, no identification at all)was nasty and belligerent, refused to let us have his name or the manager's name. When we contacted Orbitz, they called the hotel and were told they employee would be dismissed and our money refunded immediately. Two and a half weeks later, still no refund. Worst experience at a hotel ever.


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