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Deceptive Advertising and Practice: I looked at several places to book online and have accounts with both Orbitz and Expedia. For the trip I was booking to Nassau, Bahamas January 23 - 27 2012, and I was booking it on 12/24/11, Orbitz was offering a $250 Bahamas Instant Promotion Code discount on air/hotel packages. I selected air through Delta and Comfort Inn Suites in Nassau (Paradise Island). The package came to $1472 for my wife and I LESS $250 Instant Promotion Code that it said this package qualified for. Upon purchasing, I was prompted to enter the "promotion code" and when I entered each of two codes provided, neither worked. So I called Orbitz customer service right then and told them of the problem I was having with the codes and they said it must be a computer problem and they would look into it and get with me. I told them that since I had purchased the "last two air tickets with Delta" and at a very good price, I didn't have the luxury of waiting till they figured it out. They said they would get back with me and I purchased the package believing they would figure it out and make good on the problem I was experiencing. Boy was I WRONG. We just got back from the trip and I called customer service today and was escalated a few times finally to a supervisor named James (said his supervisor id is MHT) and this supervisor gave me three different stories, all bogus, and not willing to provide any documentation for his statements. First he said that "Instant Discount codes were for a future Bahamas trip I need to book and use", then I argued with him and he said, "your $250 discount was already taken off your total package"...I then proceeded to request a copy of the details showing me $250 taken off my hotel portion or the package and he said he couldn't show it to me but it was there"..I called him a liar when he said he couldn't or wouldn't provide the details and third, he told me that the $250 was taken off when Orbitz and Comfort Inn Suites negotiated a special price between them and the $250 was taken off before I saw the $1472 total price" and I told him, then why do I get a promotion code when I go to pay. This supervisor and the culture of everyone I spoke with is incompetent and not only that, willing to insult my intelligence with stories that make no reasonable sense. I asked James if he is willing to have Orbitz loose me as a customer for $250 and he said, "do what you have to do, we respect that". I told him I hope Orbitz fires him...he's a liar, he gave me three different stories, and either he is to blame or Orbitz is to blame for creating a culture of lieing to the public, first with the deceptive ads and then with customer service that is told to tell the customer whatever they want to get them to go away. I HAVE RARELY BEEN SO MAD IN MY WHOLE LIFE. I have been self employed for more than 25 years and cannot understand how a company can stay in business with these kinds of practices. I welcome a competent Orbitz representative providing proof of the $250 discount given in a line item receipt or giving me the $250 they owe me and compensation for future travel for the hassle and half day wasted with their customer service personnel and my having to file these complaints. Below you will see my reservation receipt including the Instant Code Special Offer that I never got.

Reservation made for: Jeff Donovan (Must check in for this reservation)

Comfort Suites Paradise Island
Paradise Island Dr.
Paradise Island, Bahamas 0000
Phone: (242) 363-3680
Fax: 1 242 363-2588
Check-in: Mon, Jan 23, 2012 1500
Check-out: Fri, Jan 27, 2012 1100

Room description: SuperSaver Junior Suite - 1 king bed and 1 sofa bed

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Additional hotel information
Orbitz special offer

$250 OFF YOUR VACATION – INSTANT PROMOTION CODE

Terms and conditions - $250 OFF YOUR VACATION – INSTANT PROMOTION CODE

Book a qualifying Bahamas flight + hotel package between 12/12/2011 and 2/6/2012, for 4 or more consecutive nights for travel between 1/1/2012 and 3/14/12and instantly receive $250 off your booking by entering one of the below applicable promotion codes. Limit one discount per package and one promotion code per booking. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferrable, not for resale, and cannot be combined with other offers. Offer is only valid when flying from any city in USA or Canada. Promotion subject to change and can be withdrawn at any time. Please refer to our Bahamas Destination Page for the most current details and applicable coupon codes. Valid Promotion codes: BAHAMASWINTER250 – OR - CTXBAHAMASWINTER

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