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Orbitz.com Complaint - Don't Fall for Their False Promise
Orbitz.com Complaint

Orbitz.com Complaint

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Don't Fall for Their False Promise


After complaining about our stay at the Whalers Village, and believe me there were many, the General Manager promised us, in writing, two 3 night stays for the many problems we encountered. A letter stating this was sent to both me and my father in-law. My inlaws were traveling with us and were helping assist with our four young children. Now that our children have grown up, and we are able to travel without them, we decided to give Whalers Village another try. Upon calling them, we were told by management our letter from the General Manager would not be honored because he was no longer there. What a terrible excuse for a major corporation to make. The letter was written on company letterhead, had no experation date, and was signed by the General Manager. Our suggestion, if your planning on visiting Maui, would be to look somewhere other than the Aston at The Whaler on Kaanapoli Beach. They're only interested in your money $$$ and don't keep their promises.


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