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Orbitz.com Complaint - Double internal booking - AIRLINE TICKETS
Orbitz.com Complaint

Orbitz.com Complaint

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Double internal booking - AIRLINE TICKETS


I booked and received tickets on Virgin-Atlantic to Europe via Orbitz. I went to VA website with my airline record locator and signed in with out any glitches. When I attempted to sign on VA website a second time, VA would not recogize the airline record locator. An email from a VA rep in addition to a VA phone rep informed me that Orbitz some how had a double internal booking on one leg of the trip. They booked the segments out of order. Basically to VA it is a mess. Orbitz has to correct their error in order for me to access my booking on the VA website. I called Orbitz and they say everything is alright they claim there is no problem. I think something happened when Orbitz told me there was a change to the flight. Orbitz cust service doesn't see any problem with the double booking. Nor do they think it's a problem that I can't access my booking on Virgin Atlantic. I have no choice but to check in at the gate. I'm worried that I might have other issues with this ticket since it was not booked correctly according to Virgin-Atlantic.


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