Dysfunctional system/customer service - Orbitz.com
When it came to finally use the voucher, Customer service was unable to find the voucher number in their system, and I was told that I had to pay the full amount of the hotel first, and then email somebody with my voucher number so I can redeem it. No way am I giving them my money again without guarantee that I would be able to redeem the voucher. This company is evil. They give you a voucher to get you off their backs, and will not honor it when it's time. Will not use this company again.
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