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Orbitz.com Complaint - Hidden Fees - Frontier Air
Orbitz.com Complaint

Orbitz.com Complaint


Hidden Fees - Frontier Air

I recently purchased a plane ticket from PDX to DEN.

Flight confirmation says " Total due at booking, $383.60. Taxes and fees included". It also says, "Additional baggage fees may apply."

I looked up the additional baggage fees -- one carry-on (24"x16"x10"), one personal item (18" x 14" x 8"). But this is NOT TRUE!

I showed up with my son to check in. We each had a personal item and between the two of us we had one carry on. The agent demanded $50 for the carry-on. I was then told that to check it would cost $25. We will have to pay this HIDDEN FEE each way!

No where did Orbitz tell me about this. This is a true HIDDEN FEE.

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Orbitzgal1 says: (5 years ago)
Hi Blueorg,

My name is Lynne; I’m a member of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and include your Orbitz confirmation #, we’ll be able to investigate further.

Thank you for your patience, and I look forward to hearing back from you.


Orbitz Customer Relations
Chicago, IL

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