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Orbitz.com Complaint - Incorrect Return Flight Booked
Orbitz.com Complaint

Orbitz.com Complaint


Incorrect Return Flight Booked

I booked a round trip flight from Detroit to Ft. Lauderdale last week for my wife and myself against Orbitz record locator PBORB9533931024.

Orbitz booked an incorrect return flight time: The flight details follow:
Departure date - March 21st - 7:25 am ..Booked OK on flight 1604.
Return date - March 23rd - requested return time - 5:40 pm from Ft. Lauderdale ,,, Booked incorrectly at 8:15 am - Flight 1904
I only noticed this after receiving a notice that the return flight was changed from 8:15 am to 8:00 am

I called Orbitz and asked if my return flight could be changed to 8:10 pm since the 5:40 pm departure was no longer showing as available.. The response was that I had to pay a $200 per ticket penalty.

I would have never booked or agreed to 8:15 am return flight .. I am not certain how this could have happened since I have plans for that day in Ft. Lauderdale.

My request is to get rebooked for the later 8:10 pm March 23rd flight without having to pay the $200 per ticket penalty fee.

Your assistance would be appreciated.

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Orbitzgal1 says: (5 years ago)

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We’ve reviewed this complaint and will be responding to you via the email address associated with your Orbitz account.


Orbitz Customer Relations
Chicago, IL

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