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Orbitz.com Complaint - Mislead by Orbitz.com 'Price Assurance' - PRICE ASSURANCE
Orbitz.com Complaint

Orbitz.com Complaint


Mislead by Orbitz.com 'Price Assurance' - PRICE ASSURANCE

The price has dropped on my upcoming flight to Athens, Greece. I was hopeful that the 'Price Assurance' guarantee would kick in post flight, as stated, if someone booked that (exact same) non stop flight on Orbitz.com . After contacting customer service ... I understand that the 'hotel + flight' package is exempted from any Price Assurance Guarantee. I wish they had made that fact as visible as the flashing the 'Price Assurance Guarantee' logo on the screen while I was waiting to finalize the package deal! Had I known that guarantee did not apply to 'hotel + flight', I would never have bundled them. I gave the 'hotel + flight' deal a try ... I guess this is a lesson learned the hard way. Had I done my internet homework and purchased the component pieces separately, (as I have done in the past), I could have done much better than going through Orbitz.com saving a minimum of $250 x 4 tickets !! Even the hotel was better priced on a rival site. I let the 'Price Assurance guarantee' lull me into a false confidence ... which, in spite of multiple windows showcasing the 'Price Assurance' on the site, never applied to me anyway. I will NOT make that mistake again!

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Orbitzgal1 says: (8 years ago)
Hello Deb208,

My name is Brandon, from Orbitz Customer Relations. I saw your comments and would like to see if I can assist. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name.

I look forward to hearing from you.


Orbitz Customer Relations

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