Orbitz.com Complaint
Reviewed by 
Mystery fees - Travel sevices
Booked flights with Orbitz (Jet Blue) for a business trip which cost $688.00.
I was forced to change my return flight to a day earlier, and received a receipt via e-mail with "Total due at booking, $915.00" this is expensive, but I had to change so i'm okay with it.
Making a change like this, one would expect some sort of nominal fee for a change, and in Orbitz terms and conditions it says a $30.00 change fee. Again, i'm okay with that.
Here is the problem:
My credit card statement shows up and when I add up the total charges I come up with $1095.00, which is $150.00 more than I expected.
I make a call to Orbitz to explain what I am confused about and they tell me straight up that the $150.00 is a fee charged by Jet Blue and they (Orbitz) do not send a receipt for it. My question back to Orbitz is, how do i know i'm being charged for it if you don't put it on the e-mail receipt? Answer from Orbitz, not our problem, call Jet Blue.
Call Jet Blue, they only charge for the $915.00 total airfare, and that they would expect Orbitz to charge a fee for the change, and that $30.00 is pretty reasonable, I agree. Jet Blue has no record of the $150.00 fee.
Now I am stuck with paying the $150.00 back to my company because I don't have a receipt for the "mystery fee".
NEVER DOING BUSINESS WITH ORBITZ AGAIN.
I was forced to change my return flight to a day earlier, and received a receipt via e-mail with "Total due at booking, $915.00" this is expensive, but I had to change so i'm okay with it.
Making a change like this, one would expect some sort of nominal fee for a change, and in Orbitz terms and conditions it says a $30.00 change fee. Again, i'm okay with that.
Here is the problem:
My credit card statement shows up and when I add up the total charges I come up with $1095.00, which is $150.00 more than I expected.
I make a call to Orbitz to explain what I am confused about and they tell me straight up that the $150.00 is a fee charged by Jet Blue and they (Orbitz) do not send a receipt for it. My question back to Orbitz is, how do i know i'm being charged for it if you don't put it on the e-mail receipt? Answer from Orbitz, not our problem, call Jet Blue.
Call Jet Blue, they only charge for the $915.00 total airfare, and that they would expect Orbitz to charge a fee for the change, and that $30.00 is pretty reasonable, I agree. Jet Blue has no record of the $150.00 fee.
Now I am stuck with paying the $150.00 back to my company because I don't have a receipt for the "mystery fee".
NEVER DOING BUSINESS WITH ORBITZ AGAIN.
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Review Rating: 1 out of 5
Reviewed By: micmaynard
Company: Orbitz.com
Product: Travel sevices
Date Added: 10 years ago
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My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Sarah
Orbitz Customer Relations
Chicago, IL