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Orbitz.com Complaint - Never sent
Orbitz.com Complaint

Orbitz.com Complaint

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Never sent


This review has been resolved or replied to by this company.
Booked a flight from LA to DC 3 months in advance - purposely choosing the red-eye flight to maximize time spent with my recently engaged friend in LA., Apparently a few days after I booked, the airline cancelled the flight and re-booked me on another one - 8 hours earlier (basically eliminating an entire day of my vacation). Orbitz NEVER NOTIFIED me of the changed flight. I only learned about it when I went to check in the night before the flight and noticed the new time. If I hadn't tried to check in early, I would have missed my flight.
And then when I called them, they had the audacity to argue that they DID send a notification, and alternatively that it was my responsibility to continuously check the Orbitz site to see if my flight had been made. Refused to offer any compensation other than a $50 dollar voucher - as if that makes up for an entire lost day.

Can't trust them, won't be booking with them again!


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Comments


Orbitzgal1 says: (4 years ago)
 0
Hi KatBlu,

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. I’m sorry you’ve had such a difficult experience. If you’d please email us at socialnetwork@orbitz.com and include the Orbitz confirmation number, we’ll be able to investigate this event further on your behalf. Thank you for reaching out. We look forward to receiving your information.
Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL






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