Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Orbitz.com Complaint - Never use Orbitz- they lie and change your seats!
Orbitz.com Complaint

Orbitz.com Complaint

ADVERTISEMENT

Never use Orbitz- they lie and change your seats!


Two months ago I booked some international travel over Xmas with Orbitz. On the return flight, they oddly didn't issue seats together for my girlfriend and myself on the return flight. I called and they said they didn't have much they could do with Lufthansa's system at the time (early Oct) and to call back or check online closer to the flight. After checking online periodically, I called on the 15th (3 days before the flight) to see if Orbitz can help. Long story short, the CSR offered seats that were in the middle of the middle row of four (yuck). I told him I didn't want to give up my window, and said no. I verified with him that I did not want the new seat and he understood and verified I retained my old seats (I was pretty sure we could talk the isle seat next to me into switching, or at least the window next to my GF to switch with mine). He said he'd note it in the files, as well.

Low and behold, I get an email saying to prepare for my trip, and confirming the seats I did not want. I called and wasted another 45 minutes and the new CSR said they had no record of what happened yesterday, and said there was nothing she could do after she called the airline. I asked to speak to a supervisor, and the supervisor ran through some script, and basically accused me of lying. She said they never issue new seats unless the customer agrees (after I told her my experience, how insulting). I asked her how she knew that happened, and she said that is policy. I asked her to explain my seats and she said she didn't know.

So basically I called for some help, got much worse seats, got told there is nothing I can do but ask at the airport for better seats, and had a supervisor call me a liar and offer me a $75 voucher (as if I'd use them again).


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Orbitz.com
SUBMIT a ticket
for Orbitz.com
WATCH videos
for Orbitz.com
More Orbitz.com Reviews and Complaints MORE reviews and complaints
for Orbitz.com

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Orbitz.com reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team