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Orbitz.com Complaint - Never use to book flights
Orbitz.com Complaint

Orbitz.com Complaint


Never use to book flights

I was looking to fly to memphis for thw weekend and after watching flight prices for about a week I found a fair price and decided to book my flight. Well when given the option to book through the airline website and orbitz ( which was only a few dollars cheaper) I picked orbitz which was the wrong choice. They offer you insurance but it does not cover changing you flight if your plans change, but that's fine. We'll I soon found out that if you want to pick your seat when you check in it was between 8 and 25 dollars each seat, so I had to pay for essentially 4 seats because of my connecting flights. Then when I was able to get my seats I find out that the carryon bag is NOT included with the ticket price so I had to pay 25 for the carry on and only 20 for the checked bag. So my initial $10 savings cost me about $190 extra. If I had booked through the airline I would have only payed for the checked bag a total of $40. I do not plan on using orbitz because of this whole experience.

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Orbitzgal1 says: (5 years ago)

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.


Orbitz Customer Relations
Chicago, IL

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