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Orbitz.com Complaint - No refund yet even after canceling with 24 hour agreement
Orbitz.com Complaint

Orbitz.com Complaint

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No refund yet even after canceling with 24 hour agreement


I was on my way to Europe and booked my return flight. Which I was told would not be billed for 24 hours and in whichcase I could cancel for a refund minus booking fees. Well sure enough this transaction was put on to my Debit card. At this point i was already in Canada with just about all my money no suspended I could not risk going to Europe. So spent the week in Canada . My bank said it was their responsibility to issue an authorization to release the funds. Which they claim they did, but so far nothing. I did receive back numerous $2 dollar fees though I was unaware of. I asked for a financial department. No luck. Basically got the run around. Lost my $400 is airfare from Canada to Europe which I booked through orbitz. Will never use them again.


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Comments


Orbitzgal1 says: (5 years ago)
 0
Hi LuckyChuck,

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. I apologize you’ve had such difficulty. Please know Orbitz is a self-booking site, at the moment of purchase, “Agree and Book”, the customer gives authorization to the airline to collect payment for the travel/ticket. As with many other online purchases, this “charge” for your purchase, is debited almost instantly.

Orbitz offers a “courtesy cancellation” period for many reservations. A courtesy cancellation provides a “refund” of the purchase price. Please understand, if you have been charged for your agreed purchase, a refund, credit, would be required to return your funds. Typically, this billing process is completed within 5 business days. However, as the airline collects payment for airfare, the refund period may vary depending on the airline. Only the airline can credit your account, because the airline debited the payment for travel. This information is verifiable via your billing statement.

LuckyChuck, If you would please email us at socialnetwork@orbitz.com and provide the Orbitz Confirmation#, we’ll be able to look into your specific issue. Thanks for reaching out. We appreciate your patience and look forward to receiving your info.

Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL





Orbitzgal1 says: (5 years ago)
 0
Hi LuckyChuck,

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. I apologize you’ve had such difficulty. Please know Orbitz is a self-booking site, at the moment of purchase, “Agree and Book”, the customer gives authorization to the airline to collect payment for the travel/ticket. As with many other online purchases, this “charge” for your purchase, is debited almost instantly.

Orbitz offers a “courtesy cancellation” period for many reservations. A courtesy cancellation provides a “refund” of the purchase price. Please understand, if you have been charged for your agreed purchase, a refund, credit, would be required to return your funds. Typically, this billing process is completed within 5 business days. However, as the airline collects payment for airfare, the refund period may vary depending on the airline. Only the airline can credit your account, because the airline debited the payment for travel. This information is verifiable via your billing statement.

LuckyChuck, If you would please email us at socialnetwork@orbitz.com and provide the Orbitz Confirmation#, we’ll be able to look into your specific issue. Thanks for reaching out. We appreciate your patience and look forward to receiving your info.

Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL






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