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Orbitz.com Complaint - ORBITZ/ACCESS AMERICA RIP OFF - Orbitz customer service
Orbitz.com Complaint

Orbitz.com Complaint


ORBITZ/ACCESS AMERICA RIP OFF - Orbitz customer service

I planned my vacation to Ohio. It would've been my Mother and Father's 60th wedding anniversary;sadly my Father passed in November. Also my sister was there visiting from memohis who I never see.I had a 2 day migraine and had to xl my flight with orbitz yet had purchased travel insurance through Access America. The same PM of the day I was to leave originally, I started feeling better. It has been 4 days now and I have not heard a word from anybody to get my flight rebooked! NOT A WORD! I wanted to rebook it the very same day I canceled. Orbitz customer service didn't helpt at all;advised me to get in touch with Access America! I cannot! They will not respond! Now it is too late for my trip andI am reporting both companies to BBB..unless they agree to give me a refund. The agreement was I was able to rebook before May 2010..hellloooo? I spent $453+...they want something from a Dr according to the site... which I didn't need to go to;I've had migraines my whole life! This has been a disheartened time and I have spend everyday in bed crying. I will NEVER do business with ORBITZ or ACCESS AMERICA AGAIN!!!! Here I come BBB!

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bluemoore says: (7 years ago)
Good news....A csr named Robert,,saw this site and they are giving me a credit to use before 5/2012!....He really stepped up on my behalf Thank you!!!!!

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