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Orbitz.com Complaint - ORBITZ WANTS US TO FLY TO A WARZONE!! - Flight
Orbitz.com Complaint

Orbitz.com Complaint



DO NOT BOOK WITH ORBITZ, their customer service (CS) is nonexistent, once they take your money you are out of luck if the situation changes or you have any issues completing your travel. This is from experience. My husband and I had booked a flight from NYC to Tel Aviv to visit the holy cities at the end of July and now due to the conflict between Israel and Gaza, we were warned by the embassy to cancel our arrangements and my husband could not get the visa. Once we found out we immediately tried to contact Orbitz CS (about a month before we were scheduled to travel) and they told us that we had to call Ukraine airlines,(they purchased the flights directly from them and it showed up as such on my statement). We did that and they said they couldn't do anything that we had to go back to Orbitz... long story short ORBITZ not only refused to refund us the money, their CS is so evasive on the phone so now we have to dispute our transaction with our bank. they want us to go to a war zone!!??!! Unbelievable. SO PLEASE DO NOT BOOK WITH THEM! YOU ARE BETTER OFF USING GOOGLE FLIGHTS OR PRICELINE AND PURCHASING THE FLIGHTS DIRECTLY FROM THE AIRLINE. I travel at least 3-4 times a year, I had a similar issue where I had to reroute my flight with Ethiopian airways and they were much more accommodating.

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tcasi10085 says: (4 years ago)
Update 7-24-14
Spoken at length with orbitz representatives and Ukraine airlines and after the back and forth corresponding, the best they can do is that I reschedule the flight by August 12 to travel by October 31. As a fulltime PhD student who has only a brief window of time to vacation, this is at a great inconvenience to me. As my conference in Tel Aviv has been cancelled and I am the only one in the group who could not receive a refund despite other travelers having non refundable tickets (delta and united) that received a refund because of the extreme circumstance, my position still stands. I will never book through orbitz again.

Orbitzgal1 says: (4 years ago)

My name is Jeanna, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.


Orbitz Customer Relations
Chicago, IL

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