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Orbitz.com Complaint - Orbitz Cancellation Policy - Obitz Booking Services
Orbitz.com Complaint

Orbitz.com Complaint


Orbitz Cancellation Policy - Obitz Booking Services

This review has been resolved or replied to by this company.
I discover that Orbitz as a third party booking entity does not forward contact information to the primary service provider. Therefore the primary service provider cannot contact a customer to query "no show" on a reservation. Because of this, there is no cancellation support, but only cancellation penalty.
However, Orbitz does bombard you with advertizing subsequently to using booking services, and does take your credit card, and does give that information to schemes such as Member Works, Inc. which will then dun your account for alleged services.
This may legally skirt the edge of fraud, but ethically and in terms of true customer service, these policies and practices will insure I never use Orbitz again and will share
this information with as many others as possible. "A dissatisfied customer will tell..."

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vc0518 says: (6 years ago)
Orbitz.com is not allowing us to change OR cancel our flights to europe (my friend's dream) even though her father died in a tragic motor vehicle accident on Tuesday. Our other friend and I are doing all we can for her and yet they want to charge $300 per flight to cancel or $200 + some other fee to change to a later date. As we only had two weeks off at work, we opted to buy flights to each of our destinations to save on time. I am greatly disappointed that no one at Orbitz seems to want to help us the way their website states that they will help you if there is a family death. What a lie!

Orbitzgal1 says: (7 years ago)

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.


Orbitz Customer Relations
Chicago, IL

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