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Orbitz.com Complaint - Orbitz Horrible Customer Service - Customer Service
Orbitz.com Complaint

Orbitz.com Complaint

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Orbitz Horrible Customer Service - Customer Service


I have never been treated so badly by a company. Due to the whole swine flu epidemic in Mexico I had to cancel my $2500 trip. Well after four times contacting customer service I actually got someone who said I could do this. I could not get reimbursed for the airplane tickets, so I guess i'll be traveling to Mexico within the year, but the funny thing is at first he told me I would be refunded the total hotel portion, which was $1372.00, but then as he was about to hang up with me he said, "Ok you have been refunded $1365.00". Obviously I had a problem with that. I know its only a couple dollars but I was changing a trip because I had to. This little dirt bag would not even give me a waiver on some kind of allocation charge. I hate Orbitz and the only time I will use them again is to use my flight vouchers. Orbitz customer service is the worst!


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Comments


MOMNELLI says: (9 years ago)
 0
I HAD THE SAME PROBLEM WITH ORBITZ WITH REBOOKING DU TO SWINE FLU.
This was originally booked as a package. This was originally booked as a package.


I was mislead from the beginning of changing this reservationdue to cdc advisory not travel to Mexico. I was left with no other choice but to pay the extra amount. This was originally booked as a package rate.

When I go on orbitz and put in these dates and stay at the hotel with same flights and promo code it is a total of $243 less that what I am paying now. Also the continental flight is $699.40 on Continental website same class, economy which you are chargin me $1048.

I was originally told on May 4th by Orbitz there would not be any additional charges . I have spent more time and effort on this than was necessary. Time was running out as we were to leave on May 10th and I had to get this resolved today. Since the flight had already been changed due to Orbitz advise.

I would appreciate you forwarding this to your customer relations department supervisor as I feel this was unfair consumer practices by Orbitz and they should have accommodated me with some if not all of the extra cost. I did everything I was told to do by Orbitz. Which was contacting Continental and changing the flight dates which Continental did and forwarded to Orbitz and Orbitz was going to change the hotel for the dates. I also said to your Orbitz representative," now you are sure and he told me yes, I (Orbitz representative)have confirmed this with the hotel and all he needed to do was to send a fax. I checked a day later to see my flight had been change but not my hotel . So again, I called and I was even told in a conversation with another supervisor of Orbitz on May 5th that it was not my error and that he could get it resolved . Then he proceded to tell me Orbitz would pay part of the additional due if they could not resolve this with the hotel and that the most I would have to pay would be $200. He told me it would take him a day to get this done and that he worked nights and would call me back on May 7th. I waited til 10:30 at night on May 7th and I never received a phone call. I called back to Orbitz since I still did not have this issue resolved. While I was on a lengthy hold again, (20 minutes) a call came thru my cell phone. Imagine that, it was the night supervisor calling me and leaving a message. I still have all the call logs and phone message conversations. I did not click over in fear of losing the call and waiting on hold again.

I was told again there was nothing Orbitz could do but to call back during the day time hours when they could call the hotel.

After hanging up I listened to the ridiculous message (which I still have ) telling me all I could do was change my dates for the hotel to honor this price. Well how much sense did that make when I already had my flight changed as instructed to do so by Orbitz. Why would I have my flight and hotel on different dates, what kind of a solution was that?

I again called Orbitz back and got hung up on and was told she didn't care if I stayed on hold until Morning.

Thru this entire process I have been trying to be patient. I feel Orbitz to make this transaction fair owes me a refund.

Also, how do I check this reservation with the hotel since now you tell me it will not be on Orbitz trip website?

I do not want to get to Ixtapa and have some more outragious issue saying I owe more money.

Sincerely,





--------------------------------------------------------------------------------
Remember Mom this Mother's


I was mislead from the beginning of changing this reservationdue to cdc advisory not travel to Mexico. I was left with no other choice but to pay the extra amount. This was originally booked as a package rate.

When I go on orbitz and put in these dates and stay at the hotel with same flights and promo code it is a total of $243 less that what I am paying now. Also the continental flight is $699.40 on Continental website same class, economy which you are chargin me $1048.

I was originally told on May 4th by Orbitz there would not be any additional charges . I have spent more time and effort on this than was necessary. Time was running out as we were to leave on May 10th and I had to get this resolved today. Since the flight had already been changed due to Orbitz advise.

I would appreciate you forwarding this to your customer relations department supervisor as I feel this was unfair consumer practices by Orbitz and they should have accommodated me with some if not all of the extra cost. I did everything I was told to do by Orbitz. Which was contacting Continental and changing the flight dates which Continental did and forwarded to Orbitz and Orbitz was going to change the hotel for the dates. I also said to your Orbitz representative," now you are sure and he told me yes, I (Orbitz representative)have confirmed this with the hotel and all he needed to do was to send a fax. I checked a day later to see my flight had been change but not my hotel . So again, I called and I was even told in a conversation with another supervisor of Orbitz on May 5th that it was not my error and that he could get it resolved . Then he proceded to tell me Orbitz would pay part of the additional due if they could not resolve this with the hotel and that the most I would have to pay would be $200. He told me it would take him a day to get this done and that he worked nights and would call me back on May 7th. I waited til 10:30 at night on May 7th and I never received a phone call. I called back to Orbitz since I still did not have this issue resolved. While I was on a lengthy hold again, (20 minutes) a call came thru my cell phone. Imagine that, it was the night supervisor calling me and leaving a message. I still have all the call logs and phone message conversations. I did not click over in fear of losing the call and waiting on hold again.

I was told again there was nothing Orbitz could do but to call back during the day time hours when they could call the hotel.

After hanging up I listened to the ridiculous message (which I still have ) telling me all I could do was change my dates for the hotel to honor this price. Well how much sense did that make when I already had my flight changed as instructed to do so by Orbitz. Why would I have my flight and hotel on different dates, what kind of a solution was that?

I again called Orbitz back and got hung up on and was told she didn't care if I stayed on hold until Morning.

Thru this entire process I have been trying to be patient. I feel Orbitz to make this transaction fair owes me a refund.

Also, how do I check this reservation with the hotel since now you tell me it will not be on Orbitz trip website?

I do not want to get to Ixtapa and have some more outragious issue saying I owe more money.

Sincerely,

Danelle Leslie




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