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Orbitz.com Complaint - Orbitz: Impossible phone service and lack of response on an important safety issue
Orbitz.com Complaint

Orbitz.com Complaint

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Orbitz: Impossible phone service and lack of response on an important safety issue


A month ago I booked a flight on Turkish Airlines with a stopover in Istanbul. After a series of nearly 2000 rockets launched against Israel and harsh anti-Semitic comments by the PM of Turkey ("Israel is worse than Nazi German") and riots during which our embassy was attacked our Foreign Ministry urged Israelis to not travel to Turkey because of the risk involved.

I have been trying to change my ticket for three days through Orbitz. I have been on international long distance calls with Orbitz for more than four hours. I have been cut off, given incorrect information and found promises unfulfilled.

I have now been on hold for 32 minutes waiting to speak to a supervisor.

This is a business to avoid at all costs. The test of a company is when there is a problem. If you think your travel life is problem free, you are wrong. Therefore find someone else!!


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Comments


Orbitzgal1 says: (4 years ago)
 0
Hi Steve39,

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Sarah
Orbitz Customer Relations
Chicago, IL






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