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Orbitz.com Complaint - Orbitz Is Unreliable For International Air Reservations - International Air Travel Reservations
Orbitz.com Complaint

Orbitz.com Complaint

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Orbitz Is Unreliable For International Air Reservations - International Air Travel Reservations


Will not use Orbitz again... what a joke!! Having received a booked itinerary confirmation from Orbitz is no guarantee that you actually have a confirmed reservation. I booked an international trip for my wife only to find out later that Orbitz experienced a "failed booking". Our trip was paid for and Orbitz had already sent us a booked itinerary confirmation, complete with airline record locator codes. After receiving the booked itinerary confirmation from Orbitz, I contacted one of the airlines being used on the trip only to be told by the airline that the specific record locator code I provided was not valid. I immediately contacted Orbitz only to be told that the reservation had been cancelled and that I must have initiated the cancellation. When I escalated this to an Orbitz supervisor, the supervisor admitted that Orbitz had experienced a "failed booking" and had cancelled all the airline reservations for the trip. Orbitz said they would initiate a full refund and it would be my responsibility to make re-booking arrangements. 13 hours after this occurred I finally received an email from Orbitz saying there was a problem. In 13 hours time, seat availability and pricing changes but that did not seem to matter to Orbitz. I can only conclude that international air travel reservations are beyond Orbitz' limited capabilities.


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Comments


Orbitzgal1 says: (6 years ago)
 0
Hi,

My name is Charlotte, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Charlotte
Orbitz Customer Relations
Chicago, IL






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