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Orbitz.com Complaint - Orbitz TERRIBLE Customer Service
Orbitz.com Complaint

Orbitz.com Complaint


Orbitz TERRIBLE Customer Service

Dear Orbitz,
You have indefinetely lost a customer in me, as well as many of people I am associated with. Until my voice follows upon worthy ears in your company I will continue to share my horrible experience. I booked a flight through Orbitz from Boston to Myrtle Beach, leaving October 10th and returning October 14th. The confirmation email I recieved clearly and undoubtedly states "Return Mon, Oct 15 1hr 57min Total time" This flight was an overnight flight and shortly after booking I called your company to confirm that indeed I would be departing Myrtle Beach at 10:30pm the 14th and arriving at Boston the 15th at 12:20am. When I arrived to the airport Spirit Airline explained that I would not be leaving on their flight tonight but that I would be leaving the 15th at 10:30pm and arriving the 16th at 12:20am. Spirit Airline told me they would be of no assistance because I booked through a 3rd party agency, Orbitz. I called Orbitz and demanded to talk to management. I talked to a lady who claimed to be the manager who identified herself as "Danica." I was appauled that someone who works in customer service could be so rude to customers. Finally after almost an hour of being on the phone, Danica said the best she could do was send me a $50 travel voucher. A $50 travel voucher comes no where close to proper compensation for the stress and money I had to spend to stay in Myrtle Beach an extra night. These expenses include and are not limited to a taxi, a hotel, food, and a rental car for the following day. I will continue to post anywhere that viewers will be able to see the troubles this company caused me with no where close to the proper compensation.
-Alexa Young

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