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Orbitz.com Complaint - Orbitz hotel screw up - Hotel Booking
Orbitz.com Complaint

Orbitz.com Complaint


Orbitz hotel screw up - Hotel Booking

I booked a hotel in Mykonos, Greece 2 months ago for my honeymoon. I come to find out 24hrs before I was to fly there that the hotel did not have my reservations despite orbitz giving me a hotel confirmation. I call Orbitz and they try to call the hotel, put me on hold for 35minutes (i'm already in greece so i'm paying for the minutes that i'm on hold). After waiting the orbitz agent tells me that he could not do anything about it and that i needed to call orbitz again in the morning so that they could call again and speak with the hotel manage. Orbitz agent confirmed with me that they faxed and sent an email to the hotel informing them of the reservation. I try calling Orbitz this morning multiple times waiting on hold for ~2hrs with no answer. The call back service called me and put me on hold for an additional 20minutes before i finally hung up. I call the hotel, they have not received any email or fax from Orbitz. I'm on my honeymoon and now i do not have any place to stay and everywhere is fully booked. The places that are not will cost $500 a night. this was a horrible experience thru Orbitz. I can't even get thru right now to get a refund for my booking. I don't know if i would ever use Orbitz again since part of my honeymoon is now ruined.

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