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Orbitz.com Complaint - Orbitz, poor customer care
Orbitz.com Complaint

Orbitz.com Complaint


Orbitz, poor customer care

Tried to book a cruise, flight, and hotel in a package deal. Was advised over the phone with Orbitz employee that I could not do that, that I had to book each separately. So I did, booked the cruise, hotel and then within an hour attempted to book the flight. During this one hour or less time the airfare went from $1060. to $1340. I called Orbitz back to complain about this, since when I booked the hotel on Orbitz there was a note that read, "book hotel and flight together and save up to $560." If they had booked these when I first called I would have gotten the lower airfare. I got nowhere talking to the lady on the phone so I asked to speak to a supervisor. She too would do nothing, but did offer to waive the $25. fee for booking our flight (at the higher rate) for us. Needless to say I will never use Orbitz again.

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Orbitzgal1 says: (4 years ago)
Hi Cart57,

My name is Lynne; I’m a member of the Orbitz Customer Relations Team. We’d like to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and include the Orbitz confirmation number; we’ll investigate further. Thank you for reaching out. We look forward to hearing back from you.

Kind Regards,
Orbitz Customer Relations
Chicago, IL

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