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Orbitz.com Complaint - Orbitz.com' cancel or change policy is a lie
Orbitz.com Complaint

Orbitz.com Complaint

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Orbitz.com' cancel or change policy is a lie


This review has been resolved or replied to by this company.
Orbitz.com agent take advantage to give my daughter only chice, pay $244 when she has to change her tickets, she was refused to offer cheap ticket at same time, same condition and same airline. Their cancel or change policy is a lie. If you change or cancel your tickets, you not only lose $180 as said, you lose more. My daughter lost $400 when she changed her tickets.


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Comments


Orbitzgal1 says: (6 years ago)
 0
Hi Jin123,

My name is Lynne; I’m a member of the Orbitz Customer Relations Team. Unfortunately, Orbitz must adhere to the airline fare rules at all time; including airline change fees and fare differences if the new ticket costs more. We can look into your daughter’s ticket rules and review this event. Just email us at socialnetwork@orbitz.com. Please enter my name in the subject line and include the Orbitz confirmation number, so that I can investigate further. Thank you for reaching out. I look forward to hearing back from you.

Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL






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