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Orbitz.com Complaint - Ticket printing error - Customer Service
Orbitz.com Complaint

Orbitz.com Complaint

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Ticket printing error - Customer Service


My wife and I bought 2 return tickets from Toronto to Sydney Australia from Orbitz and checked all spelling etc. before we purchased on line. When we rec'd the confirmation of our "E" tickets they spelled my wife's last name wrong and hit the "A" key instead of the "S" key, making her name Ruaaell, instead of Russell and her first name was correct on the "E" ticket as "Violet" but they addressed the "e" ticket to Viole....without the "t".

We phoned Orbitz to advise them of the error and they advised we would have to but another ticket and that it was our fault not theirs. When pressed for a copy of what we filled out they advised it was not available and hung up on four (4) separate occasions.

We called the airlines and they seem to be OK with the obvious error because we used my wife's credit card which actually shows the proper spelling at the bottom of the "E" ticket, but they advise that Homeland Security may not let her through because the ticket and her passport won't match. If this happens we will have to buy a separate ticket at whatever stop the security won't let her through and it will be a one way ticket for the balance of trip to Australia and a one way ticket back from Australia to Toronto which could cost an absolute fortune...$4,000 to?????? Can anyone help??? How do we get to an executive of Orbitz???

Jim + Vi


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