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Orbitz.com Complaint - Worst Hotel Ever - My Hotel Reservation
Orbitz.com Complaint

Orbitz.com Complaint


Worst Hotel Ever - My Hotel Reservation

This review has been resolved or replied to by this company.
I reserved a hotel through Orbitz and paid $205.24 for 3 days in San Antonio. As i arrived to check in, the hotel look deserted. I went with my friends to check in, i asked the clerk to show me the room because i had a bad vibe from the beginning. She took me to show me the room, and she said "the room has not been cleaned for 3 months." As she opened the room, there was bugs, mold, dust and even spiders all over the place. I simply turn my back and said i do not want the room. I called Orbitz to refund me my money stating what had happened. After staying on the phone for about 2 hours, they simply hung up on my face. First i did not receive the service, and my money is being taken from me by force. Orbitz has the worst customer service, they simply denied everything and took my money. I recommend everyone to never book anything from such a company. Never had a good experience with them, very rude, disrespectful company.

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Orbitzgal1 says: (5 years ago)
Hi Kalachraf,

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. Sorry to hear you’ve had difficulties. If you'd please email us at socialnetwork@orbitz.com, and include the Orbitz confirmation number; I’ll be happy to look into your concern.

Thank you for reaching out. I look forward to receiving your information.

Kind Regards,
Orbitz Customer Relations
Chicago, IL

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