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Orbitz.com Complaint - low price guarantee is definitely no guarantee!
Orbitz.com Complaint

Orbitz.com Complaint

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low price guarantee is definitely no guarantee!


We booked our flights for our vacation through Orbitz and the price dropped over $200 in the next 2 days. We called and spent over 5 hours on the phone with Orbitz agents and supervisors only to learn the only time you get money back (in the form of "OrBucks" non-the-less) is IF someone ELSE books the EXACT vacation as you. That's departure times and days, length of stay, airline, hotel, ect... When we called the airline company (aka NOT Orbitz) they told us, if we booked our flight through the airline company, they would refund the difference without any problem. So because we booked the flight through Orbitz, there is nothing they can do for us. I am very disappointed with Orbitz and I recommend everyone to stay away from them when booking their vacations and flights. From now on, I will book my flights though Airline Companies directly and I will do package deals though Expedia, Priceline, or Kayak not Orbitz.


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