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Orbitz.com Complaint - not what I ordered not what I paid for! - Orbitz Air Travel
Orbitz.com Complaint

Orbitz.com Complaint

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not what I ordered not what I paid for! - Orbitz Air Travel


Advertised fares for flights with stopovers were $685 - the stopover happened to be appx 3.5hrs, so I opted for the $785 fare with a 2 hour layover as I had flown this leg before & chose not to put my daughter travelling alone on such an arduous journey. SOMEHOW - we were given the 3.5hr layover at the the higher price. Orbitz refused to stand behind the advertised prices and explicitly said there was NO GLITCH in the system... well, the glitch is there - and I am being charged for flights I am now being told never existed - so why would I spend the extra $100??? This was my 2nd and LAST negative experience with Orbitz. There are plenty of other travel sites and apps or engines that can do a much better job...


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Comments


Orbitzgal1 says: (4 years ago)
 0
Hi, jrmenashe99,
This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations






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