Orbitz.com Complaint
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orbitz has gone downhill - Orbitz customer service
I have purchased several trips using orbitz.
in the past they have always been great to work with.
but they have gone WAY downhill!
I purchased airlind tickets for 4, good price and all, but the following day the airlind dropped the price on the same itinerary, all of orbitz' competitor did the same. expedia dropped, hotwire dropped, priceline dropped, Orbitz raised by 140 dollars.
When i called customer sevice about it, they said that if an orbitz cust purchased for a lower price, then i would get a refund, no one can buy for less, because they RAISED thier price!
A customer service supervisor said they would place a voucher for the difference in my account. didnt happen!
They will tell you what you want to hear, then not follow through.
I will never use them again, and would advise all to not use them!
in the past they have always been great to work with.
but they have gone WAY downhill!
I purchased airlind tickets for 4, good price and all, but the following day the airlind dropped the price on the same itinerary, all of orbitz' competitor did the same. expedia dropped, hotwire dropped, priceline dropped, Orbitz raised by 140 dollars.
When i called customer sevice about it, they said that if an orbitz cust purchased for a lower price, then i would get a refund, no one can buy for less, because they RAISED thier price!
A customer service supervisor said they would place a voucher for the difference in my account. didnt happen!
They will tell you what you want to hear, then not follow through.
I will never use them again, and would advise all to not use them!
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Comments
0 Hello, I work for Orbitz and would like an opportunity to assist you with your concerns. Please provide me with your Orbitz Locator so that we could locate your account and reach out to you. Thank you. Orbitz Gal
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Review Rating: 1 out of 5
Reviewed By: DisgruntedOrbitzUser
Company: Orbitz.com
Product: Orbitz customer service
Date Added: 3 years ago
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