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Orbitz.com Complaint - orbitz package vacation
Orbitz.com Complaint

Orbitz.com Complaint

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orbitz package vacation


I have used orbitz often enough and this is my last time at this point. The customer service is lacking, they simply do not have the ability to assist you after you pay and book your flight. On top of this, they offer the updated text options that is supposed to give you updates on your upcoming flight. What a joke. It texted me that my flight was on time. I arrived at the airport to find out that my flight was in fact delayed for 4 hrs!! My hotel check-in time was noted as 3pm on my orbitz itinerary. When I arrived, the hotel told me they had a 4pm check-in. When I showed them my orbitz email showing 3pm, they said orbitz was wrong. IF you want booking system that doesn't give you any better discounts than going directly to the airlines, gives me misinformation on your flight arrival and hotel check-in time, and then passes the responsibility for corrections to the other companies when you seek some help...then for sure use ORBITz. I could've done better by myself. The most irritating point of all is that you don't even get any sincere customer service.


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