Orbitz.com Complaint
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unwanted travel insurance
It's been several years since I last booked a flight via Orbitz. Seconds after my flight information was confirmed, I remembered WHY I had stopped using Orbitz. They tack on unwanted flight insurance. It was reasonably easy to cancel, but I had to waste a certain amount of time figuring out how to do so, and then to make an international calls at my expense. Moral of the story: If the deal offered by Orbitz insn't a LOT better than other offers, avoid Orbitz. If the deal is too good to resist, be prepared to invest some time cancelling the travel insurance, assuming you don't want it. (And you probably won't want if after reading what consumers are saying on the internet).
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My name is Sarah, and I am part of the Orbitz Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me your Orbitz Record Locator and I will review your account, and respond back to you. Our email address is customerrelations@orbitz.com. Please enter my name in the subject line.
I look forward to hearing back from you.
Sincerely,
Sarah
Orbitz Customer Relations
Chicago, IL