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Orbitz.com Feedback - Worst experience ever
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Worst experience ever


This review has been resolved or replied to by this company.
My family and I booked a trip using orbitz. I suffered a miscarriage while we were away and was advised by two medical doctors not to fly until my condition was stabilized. Not only did orbtiz give us an extremely hard time about changing flights. They left us on hold for stretches of 30-40 minutes, during which the price of the new flight jumped from $900-$1600 and they could not get us to our original destination city. We had to fly to a nearby city and then rent a car, again at added expense. (And I had purchased their trip insurance!) I will never use orbitz again and I would strongly discourage others from doing so. They made an already physically and emotionally painful and stressful situation worse.


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Comments


Orbitzgal1 says: (7 years ago)
 0
Hi,

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Sarah
Orbitz Customer Relations
Chicago, IL






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