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Orbitz.com Review - Orbitz.com worst on line travel agent do not use! - airline booking
Orbitz.com Review

Orbitz.com Review


Orbitz.com worst on line travel agent do not use! - airline booking

I recently booked international flights on orbitz. They allowed for a courtesy cancellation so not being sure of travel plans I canceled several times before finally booking. Website said fees 100% refundable but got charged $20.97 service charge each time which was never listed on original fees. I called customer service 3 times, wait >30 mins. Got disconnected twice, last time rep rude when I asked to speak to supervisor she hung up on me! More important I booked my flights with confirmed seat assignments for my 8 y/o, wife and I. I recently checked my seat assignments and discovered they were wiped out. Now my daughter (8) is sitting by herself for an 8 hour international flight. Rep said nothing they can do about it since all seats now full.
I will never use Orbitz again!!!! Suggest you not use them either.

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duobits says: (5 years ago)
Worst service polite but vanilla manilla. NOT BRITE. Worst experience will never book again with orbitz. Orbitz business model and I quote from Mau in Manilla we provide the ticket and thats it. Any problems or issues after is not our responsiblity. We give you the lowest price flights and connecting flights thats it. This is what cheap oversees services gets you. I would seek another venue to book flights with responsible people and not pass the buck mentality.

Orbitzgal1 says: (5 years ago)
Hi, orbitztheworst,
This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Robert Woyach
Orbitz Customer Relations

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