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Orbitz.com Support Ticket - Free cancellation hoax

Orbitz.com Support Ticket

Free cancellation hoax

Created By: mckennatim's Picture mckennatim Last Reply: Orbitzgal1's Picture Orbitzgal1
Priority Level: [Emergency] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 1

I knew I was going to DC this weekend but was hoping to stay at my brother's. But he hadn't invited us yet. So we decided to book a room that had FREE cancellation so in case he did invite us then we could stay with him. He invited us last night. So today I want to take advantage of the free cancellation for "Orbitz 1 king bed outside/atrium vw:all rooms non-smoking: views outside or atrium FREE Cancellation Great news! You get FREE cancellation before 12:01 AM on 12/21/13 for this room!" so clearly stated on your web site.


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Orbitzgal1 says: (5 years ago)
 0
Hi,

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Sarah
Orbitz Customer Relations
Chicago, IL




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