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Orbitz.com Support Ticket - Refund Needed

Orbitz.com Support Ticket

Refund Needed

Created By: asardo22's Picture asardo22 Last Reply: asardo22's Picture asardo22
Priority Level: [Emergency] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 0

Myself and three friends booked a vacaction package (hotel and flight) to Puerto Plata only to find out days later that Orbitz had put us on a flight to Punta Cana--5 hours away from our hotel. When we found out we called Orbitz customer service and were told that they were "not obligated" to help when we asked for a simple flight change. They also told us that this was our fault for booking online. After repeated pleas for help and getting no where we demanded a refund for our whole trip. After about an hour of arguing they finally refunded our hotel but refused to refund our flights--blaming the airlines. So now they are forcing us to either spend DOUBLE on a hotel in Punta Cana or eat the money for the airfare. We are asking for a full refund, this is ridiculous and we will not be forced to stay elsewhere because your company cannot put us on the correct flight.


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