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Orbitz.com Support Ticket - (orbitz record locator#PBORB0063108614)

Orbitz.com Support Ticket

(orbitz record locator#PBORB0063108614) - AIRLINE TICKETS

Created By: gambabanator's Picture gambabanator Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: General Replies: 1
Product: AIRLINE TICKETS

I bought a ticket from Barcelona to Bogota for june 25, 2012 (orbitz record locator#PBORB0063108614). I gave this ticket to my brother in-law for a Summer vacation, but he couldn't travel because of an immigration document. I called the customer service line for three or more days on the road, until one of the international representatives told me that I have to contact the airline Alitalia for a refund and then Alitalia (after few days) told me to contact Orbitz for a refund. Now they are saying(Orbitz and Alitalia) that I'm not getting my money back or a ticket somewhere else. I'm recently retired from the U.S Marines trying to go to School, I payed $763.20 plus some fees for that ticket , so my income is limited. I have been a loyal Orbitz customer for a long time...Who can help me? or Who can help me to exchange my old ticket for another one? or a refund.? basically, i want my money back.
sincerely, gambanator


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