Orbitz.com Complaint
Reviewed by 
NIGHTMARE GET-A-WAY WEEKEND
My wife and I booked a weekend out of town (110 miles away) through Orbitz. We got a confirmation and booking number. Upon arriving at our destination, we were turned away by the hotel clerk - apparently, Orbitz overbooked the hotel by about 6 rooms. Understandably upset, I called the 800 "customer service" line and was promptly put on hold. My wife and I sat on hold, in the parking lot of this hotel for 2 hours. Orbitz was not only unable to relocate us for the night, but we were forced to drive back home (2 3/4 hours) in the middle of the night. I requested a call from a manager and was assured a call would be received within 24 to 48 hours. Three (3) days later no call was received. Furious at the lack of consideration, I took it upon myself to call them. After being on hold for another 20 minutes, the agent informed me that no manager was available to speak with me, but insisted I would be contacted by the first available manager within 1 to 2 hours. Three (3) hours later, I received no such call. Becoming more and more furious with this terrible customer service, I called again - only to be informed that Orbitz was undergoing a system update and I would have to call back 2 to 3 hours later. BTW, has anyone noticed that not a single agent speaks fluid English? So, to recap; my wife and I drove approximately 6 hours round trip for absolutely nothing; spent roughly 3 hours on hold only to accomplish zero; and have received no absolutely no compensation (other than a refund of the original booking) for a ruined get-a-way weekend. Word of advise: NEVER, under any circumstances use Orbitz to book ANYTHING - EVER! Unless you want to be like me - wasting even more of your time by typing this review that may or may not be read. NEVER USE Orbitz. TERRIBLE, TERRIBLE!!!!
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More Orbitz.com reviews
- I have spent over $3,000 this...
- In april 2007 I contracted via...
- Horrible Customer Support
- Disaster
- ALWAYS BOOK YOURSELF
- Orbitz
- Terrible experience
- Ticket printing error
- bad customer service
- ORBITZ STEALING MY MONEY
- NEVER again!
- No Help, No way
- Orbitz.com false adverstisement
- Orbitz Horrible Customer Service
- orbitz billing practices
- fradulent credit card billing
More
Similar reviews
- French Market Inn...Girls' weekend nightmare
- Extremely slow service, rude waitress
- they are not supposed to do inspection on weekend time
- NIGHTMARE!!!!!!!
- MY STAY AT RADISON BLU LIMERICK
- Free shipping Weekend Family Weekend
- U-Haul nightmare
- nightmare...ever...
- You are "right on" with your customer service
- DONT BUY TRAVEL DEALS FROM LIVINGSOCIAL
- Lies about delivery and took my Money!!
- Went to Budda Bar this weekend...
- Bad Tire Delivery Service
- Highly Recommended !!!
- Plumbing issue
- All we needed was Freddy Kruger to complete this nightmare
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"MeasuredUp solved my problem with my internet company. They would not return my call but after I posted a review a customer service rep emailed me."
Joe S.
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live