Orbitz.com Complaint
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Orbitz - Non-working promo code and non-helpful staff - Hotel booking, false advertisement and misleading reviews.
Booked a hotel through Orbitz using their 15% off promo code and the discout was not taken off when I tapped confirm. Immediately called customer service & spoke with a pleasant woman who was useless. I explained the problem to her and she said there was nothing they could do but offer sympathy by saying "Oh we get lots of calls about the promo codes working." They definitely need some help on how to treat customers. Looks like I'm unsuscribing from their e-mails and heading back to Kayak & expedia.
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Review Rating: 1 out of 5
Reviewed By: TennesseeTraveler
Company: Orbitz.com
Date Added: 9 years ago
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This is Robert, and I am part of the Orbitz Customer Relations team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations