Orbitz.com Complaint
Reviewed by 
No any information about booked passenger during travelling
I booked ticket for my mother through orbits.com. She travelled yesterday from Toronto to London. She has to travel from London to Doha and Doha to Ahmedabad. She has to reached at destination at 2.00 a.m but she didm;t reach there until 11 a.m. When I called to orbitz representative, she told me that I am unable to find out your mother, where she is, in which airlines she is travelling? How could I expect to buy next air line ticket from Orbitz, when it does;t know the passenger status during travelling , and unable to contact airlines ? she was unable to find out my mother's status. This is not good and expected. I would expect return of my booking amount , because they changed her itinerary, and she needs to travel very long.
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My name is Lynne; I’m a member of the Orbitz Customer Relations Team. We’d like to learn more about your experience so that we may address the issue. Please email us at socialnetwork@orbitz.com; and provide the Orbitz Confirmation #, so that we can investigate further.
Thank you for sharing your concern. We look forward to hearing back from you.
Kindly,
Lynne
Orbitz Customer Relations
Chicago, IL