Orbitz.com Complaint
Reviewed by 
Charge more for hotel room than the hotel does for regular customers!
After booking a room at the Hotel Colorado in Glenwood Springs, Co through Orbitz, I was charged $139.34 ($125.32 for the room plus taxes) for the night of 9/15/14. After checking out the next morning at the hotel, they ended up double charging me for the room and only charged me $109.99 for the night (total of $146.80 with room service). I have had the double charge removed by the Hotel Colorado. When I called Orbitz to ask why I was charged more through them than I would have been charged just walking into the hotel and asking for a room for that night, they told me that the $109.99 that I had seen on my hotel invoice was an accident. Orbitx claimed that it was the rate that the hotel sells them the rooms at and that the $109.99 rate shouldn't have been shared with me. After talking circles with the Orbitz customer service rep, I hung up and called the Hotel Colorado directly and asked what their regular rate for that night would have been if I had just walked in off the street and I was told that it would have been $109.99. So, I would like to know why I paid more for the base price of the room through Orbitz than I would have paid if I would have just walked in off the street. I know it is only $15.33 but I would like the difference of the room cost refunded to me. It's the principal of the matter. I thought I was paying the best deal for this room and found out that they are charging more than the hotel would have charged. Ridiculous!
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More Orbitz.com reviews
- Orbitz sells flights that are not legimate
- Don't Fall for Their False Promise
- Orbitz is a scum
- Worst travel Day
- Insured Airline ticket
- ORBITZ is the worst! RUN away!
- Hotel Pennsylvania
- Orbitz...HORRIBLE SERVICE!
- Messed up whole vacation package
- Worst Hotel on Hotel Haeven Lodge , Kuala Lumpur
- Orbitz
- voucher redemption
- Dysfunctional system/customer service
- Layover of three and a half hours but two separate airports
- HERTZ car rental
- Does not back price guarantee
More
Similar reviews
- Expedia cancellation misrepresentation
- Got billed twice for Expedia hotel booking.
- Orbitz.com hotel
- Screwed up hotel reservations
- VERY DECEIVING COMPANY
- Expedia cancelled hotel
- Kings Hotel deal BAD
- Room Stays hotel bookings - Avoid them!
- METRO PLAZA HOTEL LOS ANGELES
- Deceptive booking
- Overcharges
- Room Stays is A RIP OFF
- Worst company in the world
- NEVR USE EXPEDIA
- Good Budget Motel
- hotel room that the hotel company said they did not have
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"Posting on your site DEFINITELY HELPED (it was pointed out by retailer), and sped up response after 6 weeks of mulling around BEFORE we posted our complaint."
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live
My name is Lynne; I’m a member of the Orbitz Customer Relations Team. Sorry to hear of this disappointing travel experience. Please email us at socialnetwork@orbitz.com with the Orbitz Confirmation number; and enter my name in the subject line so that I may investigate further. Thank you for reaching out. I look forward to hearing back from you.
Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL