Orbitz.com Complaint
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Orbitz Misrepresents Properties to get your money
I booked a hotel through an employers vacation website that was through Orbitz. The hotel was represented as being oceanfront with private beach and it was not. I wanted oceanfront for my 55th birthday and when I arrived and found it was not I called Orbitz. The representative refused to let me speak to a supervisor and they refused to refund even though they misrepresented the property on the website. I was forced to stay at the hotel even though it was nice it was not what I thought I booked. I called Orbitz on Tues following my stay to speak with a supervisor. After a long hold and a long conversation. I sent the manager the details showing the wrong doing and they still refused to do anything about it. be careful when you book through them. They lie to get your money and then your stuck.
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